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“Worn out facility with friendly service” 3 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Rock/Roll Hall of Fame
Ranked #21 of 35 Hotels in Cleveland
Saint Louis, Missouri
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worn out facility with friendly service”
3 of 5 stars Reviewed June 19, 2014

I spent two nights here on business. The room was tiny but adequate with all necessary amenities, such as a functioning TV, iron and ironing board, plenty of outlets, etc. Supposed complimentary wifi had too weak a signal to use on the 14th floor. My room was clean, but two others I was traveling with complained of finding beetle-like insects in their rooms. My phone didn't work on arrival, but an engineer came promptly and repaired it, so no problem. The staff were all friendly and helpful, and the free shuttle service made getting to meetings very easy. The elevators are supposedly undergoing renovations, although I didn't see any evidence of work being performed on them. The elevators were scary, lurched from floor to floor, and invariably stopped on the second floor, despite no one ever entering or exiting on two. The wait for an elevator was as long as ten minutes, and when one arrived, it was filthy and ragged. Scariest of all was a sign that advised for my safety and the safety of others no more than seven people should ever ride in the same elevator at the same time. The Starbucks in the hotel closed amazingly early -- sometime before 6pm on weekdays. The hotel restaurant and room service were both good.

Room Tip: Ask for a lake view.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 24, 2014
Thank you for taking the time to write a review. Currently the elevators are undergoing a modernization renovation that will greatly improve the functionality of the elevators. Interior upgrades will also be done once the modernization process is completed. We apologize for any inconveniences caused by slower elevator. The safety signage is for the safety of all so the elevators will not be over crowded due to a longer wait time. Again we do apologize for any inconvenience but safety of our guests is a priority to us.

Thank you again for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Upstate New York
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 19, 2014

On our way back from Chicago and booked this hotel based on its location -proximity in downtown Cleveland with the Rock and Roll Hall of Fame. It was easily accessible from/to I-90 which is nice for unfamiliar out of towners. The staff was tremendously welcoming and helpful. Hotel room was clean and well maintained. We would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 23, 2014
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are happy tohear that your stay was enjoyable and that our location was convenient for you as you traveled back home. Your feedback is much appreciated and has been shared with our entire staff. If ever in the area in the future we surly welcome you back for another visit.

Thank for your review and feedback.
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Atlanta, Georgia
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 19, 2014

Pros
1. Price
2. Availability - all others were sold out
Cons
1. Old, outdated hotel, looks run down, needs significant upgrades, improvements
2. Elevators work very slowly
3. Staff has an attitude - front desk, housekeeping
4. Noisy airconditioning with an inaccurate thermostat

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 23, 2014
Thank you for your review as your feedback will assist us as we continue to make improvements. Our elevators are currently undergoing an extensive modernization project that will soon make slowed elevators a thing of the past. Your feedback has been shared with our entire staff as to ensure future and returning guests expectations are met.

Thank you again
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London, United Kingdom
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed June 18, 2014

I've stayed in Doubletree hotels in lots of places in the US and always liked them. I think the chain does what it does very well and for a fair price. So I was a bit disappointed with the one in Cleveland. It looks pretty tired (the windows in particular were filthy) and I didn't feel the service was up to scratch. On the plus side, it's very well located for the Rock n Roll Hall of Fame and for some nice restaurants but they do need to freshen the place up.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 19, 2014
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We appreciate and value your feedback and thank you for taking the time to review your stay. As we continue to make improvements to the property, we hope there will be an opportunity in the future where you can experience what we've done.

Thank you,
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Cleveland, United States
1 review
5 of 5 stars Reviewed June 18, 2014

I would definitely recommend this Hotel to friends and family. Room was comfortable and clean. The Staff was super friendly, courteous and helpful with our traveling questions. Complimentary Shuttle service to all Downtown Cleveland attractions.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 19, 2014
Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are pleased to see that your expectations were met and that the accommodations and service provided was as anticipated and more. We would truly like to see you in the future.
Thanks for taking the time to review your recent stay, your feedback is much appreciated.

Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Falls, United States
1 review
2 of 5 stars Reviewed June 18, 2014

we recently stayed in Cleveland Doubletree and were stuck on 15th floor in elevator for 10-15 minutes front desk was very rude not helpful in this situation hung up on us and had to call twice would not recommend this hotel as the maintenance man said this happens all the time had to walk down from 15th floor I had just recently had a heart attack !!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 19, 2014
Thank you for your review. We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to provide the best service and accommodations possible and we are sorry that we failed to meet our goal. On a positive note, our elevators are undergoing a complete modernization upgrade and soon slowed elevators will be a thing of the past.

Again, thank you, your feedback is much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is a fairly typical Doubletree (my least favorite of the Hilton brands) - dark interiors and finishes - that could use some updating. The location is within walking distance of the Rock hall but otherwise there's not much in the area. Beds are on the firm side. For the money, I'd recommend the Hampton Inn just a few blocks away - or if you want a more upscale experience there's a beautiful new Westin nearby that also contains one of the best newer restaurants in Cleveland.

Room Tip: Ask for a room with a view of the lake if you can get it.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 18, 2014
Thank you for choosing to stay with us at the DoubleTree by Hilton Cleveland Downtown-Lakeside. Our goal is to provide the best service and accommodations possible and to meet the expectations of our guest. As you stated, we are in walking distance to the RRHF and offer a wonderful package for the RH that includes 2 tickets for the museum, breakfast for 2 and parking in our attached garage. Not sure if you were aware but in addition to being walking distance to the RRHF, we are also walking distance to the Great Lakes Science Center, Browns Stadium, Women's Aviation museum and a few other attractions. We hope you would consider staying with us again and take advantage of our complimentary shuttle service that provides transportation from 7am-10:45pm to all other city attractions within a 1 mile radius of the hotel such as, the Playhouse Sq Theater District, the Warehouse district and 4th St for a great dining experience, Progressive Field and the Casino. Just a list of wonderful places to visit that is conveniently located near our hotel. We appreciate you review and highly value your feedback.
Thank you,
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Cleveland
#19 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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