I stayed at the Doubletree on the 13th of December 2013. My initial impression is that the hotel needs a good cleaning our a remodeling of the Front Desk area. The rooms were the sane fashion needing a remodel before the colors of the upholstered chairs and sofa become much more outdated. The cleanliness was about okay but in the bathroom there was about two gallons of water left over from the cleaning staff. The furniture was worn and needing replaced. I stayed in a suite and just expected more for my money. I felt very disappointed the overall suite condition.
My evening took a turn for the worst while dealing with the late night (11 pm - 7 am) front desk young lady who was working by herself. This person managed to ruin the entire experience for me and my husband. She was unprofessional towards me
and I feel borderline belligerent. I tried too find out why my guests (I rented two suites that evening) weren't able to access their room when they attempted to check-in. She basically dismissed my concerns and then refused to tell me get correct name. Telling me three different names at one point (while I'm on the phone with her) I also mentioned I was contacting the manager in the morning because of her attitude and unprofessional conduct. She basically told me get job was secure and I would be wasting my time informing the manager. I
felt very powerless at that moment and a bit shocked that apparently the manager wouldn't care once I contacted her at 7 am.
I do not plan on going back to that particular Double Tree if that aren't able to insure me that I wouldn't have the same experience again. I would like to speak to the manager concerning my stay that evening.
- Official Description (provided by the hotel):
- This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more less
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- Also Known As:
- Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
- Doubletree Cleveland Downtown / Lakeside Ohio