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“In town for a concert” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #17 of 33 hotels in Cleveland
Johnstown, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“In town for a concert”
4 of 5 stars Reviewed November 24, 2013

Drove to Cleveland for a concert. We stayed here one night. Hotel staff very friendly and always willing to help in anyway. Room was clean and comfortable. Restaurant was nice. The food was price well and very tasty. Bar area was setup well with fast service. Wide variety at the breakfast buffet.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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873 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
cleveland, United States
1 review
4 of 5 stars Reviewed November 21, 2013

good time, clean hotel, room service was great, pool was nice and clean. A good value, a little off the beaten path but the free shuttle help of set that problem. In all a great experience and look forward to returning again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 21, 2013

Overall great experience..room was very nice and clean..Very friendly and helpful staff...The location is within walking distance to many of the attractions or you can use the free shuttle service which made it very easy for us to get around...Only complaint I have is that you have to pay to park in their garage!!! Seriously...parking should be free for guests!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, United States
1 review
5 of 5 stars Reviewed November 21, 2013

This hotel is very well located for a visit to the Rock & Roll Hall of Fame. The package deal includes the tickets, parking, and breakfast. The hotel is very nice and has an attentive staff. The indoor pool is well maintained. The free shuttle took us to our dinner at the House of Blues. This is a perfect spot to stay for a short walk to the Hall of Fame. Highly recommend!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Akron, United States
1 review
2 of 5 stars Reviewed November 19, 2013

Took forever to get checked in because there wasn't adequate staffing at the front desk at 3pm check-in time. The 3rd floor hallway smelled like cat urine. Our queen-sized bed room was so small it was difficult to move. An ottoman blocked our way through the hallway. The furniture took so much room, there was no other place to move it to. A reception area staff member rolled his eyes at me when I asked for a cookie as we arrived back at the hotel from our event. No one was around to seat us at breakfast, which is pitifully small and cold, and hardly worth any amount of money, let alone the $15 per person that we were charged. I will never stay at this DoubleTree again.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 9, 2013
Dear Kristen K, we wanted to take this opportunity to sincerely thank you for your feedback during your most recent stay at our hotel. The issues you encountered should not of occured and rest assured we have spoken to our appropriate team members. It's only through feedback like yours that enables us to continue to improve our service expectations. Again, thank you and we do hope that you will give us another opportunity to serve you.
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Wallingford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

Hotel's location was good and I found the staff quite helpful and friendly. Unfortunately, my room adjoined the elevator shaft and I did not sleep the first nite, but my request for a transfer was accomodated, so the next nite was better. The shuttle is a handy little service as well.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield Hills, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2013

Very friendly staff, convenient self-park garage connected to hotel (albeit, at additional charge), well appointed and very clean rooms, and good amenities. Exercise facility was a cut above the usual.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Cleveland
#14 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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