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“Hilton Gold Member Disappointed” 1 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Rock and Roll HOF Package
Ranked #19 of 34 Hotels in Cleveland
Huntington, West Virginia
1 review
1 helpful vote 1 helpful vote
“Hilton Gold Member Disappointed”
1 of 5 stars Reviewed September 28, 2013

I booked an executive room...which was actually a standard room on the 16th floor, with a view of the cubicles in the office building across from me, but was given access to the executive lounge. This is unacceptable, even if I was not a Gold Member. No automatic upgrade was offered, nor was one made available upon request. There was no space at all in the bathroom for personal items, or to even put the bath mat down in front of the bathtub.The air conditioning unit kicked on and off very loudly through the night which made a restful sleep impossible after a day of stressful medical procedures. I received an "extra cookie" as my Gold Level Perk. I was there to go to the Cleveland Clinic for personal health issues and booked this hotel, knowing that HHonors members are generally treated well. Not here. I will have to make several trips to Cleveland for my medical issues over the coming weeks for surgery and treatment, and family members will also be coming who will need rooms. We will be staying at a different Hilton property. You do not get what you pay for and you are not recognized for your brand loyalty.

  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, October 2, 2013
Dear HHGold Member, we wanted to take this opportunity to sincerely apologize for the disappointments encountered during your most recent stay. There is no excuse for the lack of service you received at our hotel. We do appreciate your feedback and rest assured it has been shared to the appropriate team members. We do hope that you will give us another chance so we can show you the excellent service you are accustomed to from Hilton Hotels. Please feel free to call me personally and I will assist you with your future reservations. Again, thank you for your feedback, we appreciate it.
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982 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Fort Myers, Florida
Top Contributor
109 reviews 109 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 26, 2013

Easy to find, parking our front to check in. Self park with hotel key for access so very secure. we had suite on 18th floor where the Executive lounge is. Suite was roomy and very clean. Did not have a view of lake, would ask for that next time. We walked to Rock and Roll Hall of Fame twice, about 15 minute walk.
Lounge was great, snacks and wine/beer in the evening during the week with a great view of lake and small airport. Breakfast in AM was great not your normal hotel "hot" breakfast. Had real pancakes, bacon, sausage, eggs, fruit, cookies :-)
All employees were very helpful and friendly.
We did have lunch in the bar and it was a bit pricey (25 for 1 burger and a quesidilla); ordinary.

Room Tip: 18th floor for access to Executive lounge.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fraser, United States
1 review
4 of 5 stars Reviewed September 26, 2013

The hotel was in a good location, shuttle services were a plus to take you downtown and pick you up, drivers friendly and helpful. Rooms and lobby were clean and updated. Front desk was friendly and always there to answer questions and give local restaurant recommendations. The only downfall was the long elevator waits, there is no service elevator, therefore when the elevator did arrive at your floor the cleaning staff was on it with their carts, and one elevator was down during our stay.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 26, 2013

This hotel is barely average, overpriced and the elevators are so slow. I'm not even sure two of the four elevators were working. We spent a lot of time waiting on elevators. Staff was very friendly and accommodating.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We really enjoyed our stay, the staff was helpful and friendly. Very clean rooms and the beds were like a puffy cloud to sleep on. Wonderful Cookies ! Our Kids really enjoyed the pool as well. This hotel was not far from different things to see and do, like the rock n roll hall of fame, zoo and the great science center. Thank you again for the wonderful service, we will be back again !

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reading, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2013

We stopped for one night and it happened to be our wedding anniversary. We were treated exceptionally well. Everything from the shuttle service to room service was prompt and well done. ALL and I stress ALL of the staff were accommodating and friendly. Loved it and will recommend this particular hotel to everyone.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Westerville
1 review
3 of 5 stars Reviewed September 24, 2013

Stay was OK, but every time an adjacent room used the plumbing, we heard high pitched whistling noises that woke us up or were very disturbing. Also, the fire alarm flashes all night - not conducive to sleeping. I let the front desk know the next morning. They said they would look into it - but offered me nothing. I didn't press for any credit - I like the management to offer - oh well. Won't stay there again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, October 2, 2013
Dear Daniel S, thank you for taking the time to let us know about your most recent stay at our hotel. We do apologize for the exterior noise you encountered and the flashing fire alam light in your guestroom. The flashing light regarding your smoke detector is a city code and provided for our guest's safety. We do hope that you will give us another chance when visiting our city, feel free to contact me personally when making your future reservations. Again, thank you for the feedback we appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 34 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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