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“Holiday Inn in disguise!” 3 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #22 of 35 Hotels in Cleveland
Hershey, PA
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Holiday Inn in disguise!”
3 of 5 stars Reviewed September 19, 2013

Average hotel. Very slow check in (15 minutes with 2 people working). Not much in the area for places to eat. Close to the Rock & Roll HOF. I would stay if I had a meeting there (I did) but would look somewhere closer to the casino for places to eat. Very nice bed! Small bathroom.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Long Island, NY
Top Contributor
79 reviews 79 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 18, 2013

We stayed here for three nights, part business, part vacation. The location - on the lake, close to convention center and R&R Hall of Fame - was great. We found service generally good. The room was clean, comfortable. The indoor pool was great, although the chlorine level was unnecessarily high.

The restaurant was nothing special, but one does not expect much from hotel eateries. The in-and-out privileges in the parking garage were handy. They offer a shuttle service to the medical centers, which is a plus if you are in Cleveland for medical reasons.

The decor is dated, but the place is well maintained so it does not look shabby. All in all, we had a good stay here and would recommend this hotel.

Room Tip: Rooms ending in "01" have a partial view of the lake.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
306 reviews 306 reviews
128 hotel reviews
Reviews in 129 cities Reviews in 129 cities
441 helpful votes 441 helpful votes
4 of 5 stars Reviewed September 18, 2013

My spouse and I stayed at the Doubletree Guest Suites Cleveland for 2 nights in early September 2013. Self-parking (with in/out privileges) is available for $16 per day, and entitles you to keep your car parked in the garage until 6:00 pm on the day of your departure. The parking garage is several floors high, with stairs and elevator access on every floor. The elevator from the garage leads right into the hotel lobby, although it is not the same elevator that guests use to access their rooms. The parking garage has two spaces prior to entering through the gate/arm where you can unload your car. If those spaces are occupied, just take a ticket, enter the garage, and park your car. The front desk will destroy the paper ticket and provide you with your room key, which you will then use to enter and exit the garage. Upon check-out, there's a box to return your key right next to the access box. The elevators at this hotel work extremely slowly.

Although there are four elevators in the bank, do not expect to get anywhere quickly. The indoor swimming pool was closed for renovations during our stay, a fact that was noted on their website when we made our reservation. We also received a personal email from the hotel manager to make sure that we were aware that the pool would be unavailable while we were at the hotel, although the initial dates quoted seemed to stretch a few extra days. We were unable to see into the pool area; however, the back of the pool area seems to open onto a courtyard shared by the event rooms, so it is possible to get some fresh air before/after your swim (there were not chairs in the courtyard, though).

The hotel restaurant/bar is called the Stadium 3 Bar & Grille. The restaurant area is fairly small, and this is the location of the breakfast, if one is provided with your room rate (not all rates include breakfast). The breakfast was acceptable, although not any fancier than what is provided at a Hampton Inn (we had expected something slightly more extensive because this category of hotel is a bit better). The hostess had great difficulty managing patrons waiting to be seated. The dining room area is totally separate from the bar area. The bar seems to close early - before 10:00 pm on the weekend that we visited.

We had room 1217, which was a standard room towards the middle of the floor and that overlooked the city (but not the Rock n Roll Hall of Fame). Our room was a decent size, with a king bed abutted by two nightstands, a sofabed, and a glass-topped coffee table. Our room also held a desk and chair, and a bureau on which the flat-screen TV sat. We had an empty mini-refrigerator and a coffee maker, as well as an iron and ironing board. Our air-conditioning worked well; however, it dripped condensation on the carpet, making the floor a wet mess. The bathroom was a bit compact, with a single sink/vanity that did not offer much counter space. Toiletries by Crabtree & Evelyn (Citron) were provided (shampoo, conditioner, body lotion). There were two trash cans in our room that had separations for paper and plastic/glass recyclables.

The hotel has an executive lounge; however, it is only open Monday through Thursday, so we were unable to see it or partake of its breakfast or evening happy hour. It did not sound as if one could even access the lounge area on the weekend, even if you are just looking for a quiet place to relax (without any food or beverage).

The hotel is within walking distance of Cleveland Browns Stadium and the science center, and is the closest hotel to the Rock and Roll Hall of Fame and Museum. The hotel offers complimentary shuttle service to the downtown area, but not to the museum/hospital areas. The hotel is an easy walk to the true downtown area (such as East Fourth Street), but is located on a more quiet side street away from the real action.

We were happy with our stay at the Doubletree Cleveland. As Hilton loyalty members, we looked at the other two options in the downtown area, but feel that we picked the best choice for us. The Hampton Inn has a great location, too - perhaps as good as the Doubletree, depending on what your sightseeing plans are, but we think that the Doubletree was just a bit more luxurious.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 18, 2013

The Room we stayed in was were clean. The bed and quit comfortable with ample pillows. The sheets, covers, and pillows were clean. The Front desk and other service workers went out of there way to make us feel welcomed and were very helpful. The restaurant service was very courteous and the wait was minimal. Thank you for a pleasurable stay.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windermere, Florida, United States
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 17, 2013

Recently visited Cleveland for the first time for a business conference. Doubletree Cleveland Lakeside was one of a handful of partner hotels that was suggested by the conference. The location couldn't have been better - right by the lake, within walking distance to the conference center and the Rock & Roll Hall of Fame. Also, just a few blocks from the Horseshoe Casino and House of Blues. The cost was also very reasonable, but the service I had there was spotty. My reservation details were a bit mixed up when I checked in and then the internet service was down two of the three days I was there, making it difficult to do work remotely. When I inquired about the internet it seemed that no one really knew what was wrong or when it would be fixed, as the answer was simply, "we're really sorry about that." The gym and business center are handy, though and the second half of the trip, I found the staff service to be much better.

Wanted to rate this property average, but had to give it a very good because the bed was hands-down the most comfortable hotel bed I've ever slept in. Amazing. Didn't want to get up and felt completely rested when I did.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 17, 2013

Hotel is in downtown Cleveland. Very nice large room and clean!!! Close to Rock n Roll Hall of fame and many great restaurants. Visitors Center is across the street and they are very helpful in telling you where things are. Delicious free breakfast included.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrietta, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 17, 2013

Rooms are fine, beds are fine, the service is what's lacking here. We stayed here 5 days last month, and everything was very good, EXCEPT the housekeeping staff sprayed(or spilled) so much fragrance in our room, we had to switch rooms at 10:00pm one night. The hotel did nothing additional for us to make up for this inconvenience. I also left my phone charger behind. This visit, I made the reservation on the phone, reserved the Executive king room, which includes breakfast, and evening reception. On the weekends, the lounge is closed, so I asked the reservation clerk if breakfast was still included, she said yes. Before our arrival, The hotel sent an email asking if I wanted to order anything for the room in advance. I ordered two extra pillows(no charge). I received a confirmation. When I checked in, I asked if there was a charging cord left behind, the person said she would check, and call me. I never heard another thing about it. I asked about where the breakfast would be, I was told breakfast was NOT provided for Executive Rooms on the weekends. I explained that the reservation clerk confirmed it WAS included, she said it's not! I would not have stayed there if I had known this. When we got to our room, there were no extra pillows. So all along the way. it is a lack of service that we encountered. Disappointing. This could be a GREAT hotel if not for the staff.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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