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“Love to stay at this hotel when I come home.” 5 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Ranked #18 of 33 hotels in Cleveland
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Love to stay at this hotel when I come home.”
5 of 5 stars Reviewed December 13, 2012

I have stayed at this hotel many times and I have never had a bad stay so far. I have stayed in a suite, double bed and a king room over the past two years. When I got married in 2011 we stayed here and we also hosted our rehearsal dinner at the hotel. The staff was more than accommodating and very helpful during our stay. Our last stay was early this December and we had a great stay again. I booked a room the same day without any issues and the check in was really quick. Also the cookies they give away during check in our warm and very good. They have a restaurant inside the hotel where you can have breakfast, lunch and dinner.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 20, 2012
Thank you for taking the time to write a review of your experience here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. It is truly a pleasure to hear that you often stay with us and that we are your choice of lodging when coming home. We truly take pride in delivering the best service and accommodations possible and happy to see that we continue over the years to meet your expectations.

Your feedback is much appreciated and will be sure shared the review with our entire staff.
We welcome and are looking forward to your future visits.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 30, 2012

Unfortunately, this Hilton family property is #fail. Stay anywhere else.

The postage-stamp sized rooms are uncomfortable and showing their age. The thermostats seem to have no connection to the wall convector unit -- you're either boiling or freezing. Water pressure drops during peak hours, with random ups and downs in the hot water supply.

Restaurant is overpriced with below-average food. When the Cleveland Airport restaurants look like five stars compared to your hotel, beware. While there is a Starbucks in the lobby, it doesn't serve any food beyond cakes and muffins; there's no hope of eating anything healthy in this hotel. Same with the executive lounge breakfast buffet -- worse than an Econolodge on a weekend. The lobby "shop" also has nothing but junk food. For any weary traveler looking for something healthy, you're doomed. Oddly, they don't even sell sundries here -- no cold tablets or cough drops within blocks of the place.

The hotel location is convenient to City Hall, the Rock and Roll Hall of Fame and the Science Museum, but you're a hostage at night. There's nothing within walking distance. The hotel shuttles only run until 10:30 p.m. and they're quick to tell you they only can take you within a 1.5 mile radius of the hotel. Also, there are not cabs available.

The hotel parking garage is under construction, but they still charge you $16 a night for access to the garage. It takes 15 minutes to get in or out during the day, IF there are spaces available. Signs on the elevators suggest you park at the public lot across the street.

In terms of service, there's a shortfall here as well. I had been on standby for a room upgrade, which I was billed and extra $40 for. When I questioned it (since I was in what looked like a standard, tiny king room with no clear additional amenities) I was told I had been upgraded -- "didn't your room have a bathrobe in it? The bathrobe shows you were upgraded to an Executive Room." $40 more a night for a bathrobe, despite being Hilton Gold? Really?

The hotel was filled with construction workers who were staying there while working on the many construction projects in the neighborhood. It looks like they've turned the property into more of a short-term corporate housing hotel (and AmericaInn?) than a Doubletree.

Work colleagues in town for the same meeting suggested the Hampton Inn or the Renaissance as better bets.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 3, 2012
Thank you for taking the time to give us your feedback regarding your recent stay here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are happy to here that you found our location convenient to City Hall and the area attractions. We appreciate the feedback given regard our restaurant and have shared your comments with our culinary team. With your recommendations in mind we're taking the steps to improve our healthy menu selections not only in the restaurant but healther snack options in the sweet shop. We are sorry that we failed to meet your expectations but again, your comments are of great valu, was shared with our staff and will assist us in doing a better job. We hope you'll come back to see the changes we've made and tell us what you think.
Thank us for helping us improve!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus Ohio
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2012

We were in town for a Browns game. Arrived Saturday afternoon We were checked in very quickly. We were in a King room on the 10th floor, it was comfortable and clean. It is a very short walk to the stadium as well as the rock and roll hall of fame. Jim at the front desk was very nice and extremely helpful. Added bonus was the Starbucks downstairs! Only downside is breakfast had a huge wait and was $15 per person for the buffet so we opted for muffins at Starbucks.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoublTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review regarding your recent stay. We are very happy to know that the service and accommodations provided met your expectations. We are also pleased that you found our hotels location convenient to the Browns Stadium and other area attractions. We are sorry that due to the volum of business enjoying our breakfast buffet was a challenge but happy to hear that you were able to get a great cup of coffee and danish for our Starbucks. We appreciate your feedback and will share with the entire team. Thank you again for choosing to stay with us here at the DoubleTree Cleveland Downtown-Lakeside and we look forward to any future visits.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 15, 2012

Easy walk to the Rock and Roll Hall of Fame, Browns Stadium, etc. If downtown is a bit far for you, there is a free shuttle. Love having Starbucks in the lobby for quick morning coffee. Very friendly housekeeping staff. Parking garage is under renovation right now -- check with the hotel for availability.

Room Tip: Rooms with one queen bed were very small. Would be quite tight for a couple. Adjoining rooms are d...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

I recently spent 6 nights at this hotel. Based on the mixed reviews that I read I was unsure what the experience would be like. I was pleasantly surprised to find that the negative reviews were unfounded. Myself and three colleagues (each in separate rooms) all felt that this hotel did a great job at customer service and the accommodations were excellent. The rooms were nice. The beds were comfortable and everything that we asked for was promptly taken care of. The hotel has a bar and restaurant and the food was very good at the breakfast buffet and dinner portions were huge. Steve, and the ladies (sorry can't remember names) at the front counter were very friendly and helpful (and the cookies didn't hurt either). An added bonus was the free shuttle service that dropped us off and picked us up everywhere that we went downtown. Kudos to the shuttle drivers as well-great service! I can't think of one negative thing about this hotel and would highly recommend it.

Room Tip: Higher floors have less train track noise.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
Thank you for taking the time to give your thoughts and review regarding your stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are so pleased to hear that your expectations were met. We truly take pride in providing the best possible service and accommodations. Your positive feedback is much appreciated and will be shared with our entire team. We look forward to your next visit to the Cleveland area and welcome you to stay with us again at the DoubleTree by Hilton Cleveland Downtown-Lakeside.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

Just returned from Cleveland last night, stayed at the Doubletree for 2 nights.. This is a great hotel!. Clean, comfortable. front desk very helpful, especially Steve.
We loved the shuttle. It took us every place that we wanted to go and the drivers were polite, and arrived promtly when called.
The bar at the hotel was alot of fun. we met all sorts of great people!!!
The location of the hotel is so close to the Rock and Roll Hall of Fame and the Science Center and the Football stadium.
It was a short ride to the shopping center.
We took the subway from the airport and got off at the trolley circle then called the hotel and they sent the van. It worked out so smoothly.
We would definetely stay here again!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoubleTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review of our hotel. We are very pleased to hear that all of your expectations were met and that our location was idea and convenient for your visits to area attractions. Thank you again for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside and we look forward to any future stays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed at the Doubletree in Cleveland for a work trip. The lobby was very nice, as was the Starbucks inside the lobby. The room and bathroom were pretty small. The shower had pretty good water pressure. The staff was very accommodating. i wouldn't recommend staying here for a family or couple's trip.

Room Tip: Rooms are small. Breakfast is decent and quick.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 33 hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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