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“Perfect for Rock and Roll Hall of Fame and other lakeside sights” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #22 of 35 Hotels in Cleveland
Pittsburgh, Pennsylvania
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Perfect for Rock and Roll Hall of Fame and other lakeside sights”
4 of 5 stars Reviewed November 15, 2012

Easy walk to the Rock and Roll Hall of Fame, Browns Stadium, etc. If downtown is a bit far for you, there is a free shuttle. Love having Starbucks in the lobby for quick morning coffee. Very friendly housekeeping staff. Parking garage is under renovation right now -- check with the hotel for availability.

Room Tip: Rooms with one queen bed were very small. Would be quite tight for a couple. Adjoining rooms are d...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,105 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

I recently spent 6 nights at this hotel. Based on the mixed reviews that I read I was unsure what the experience would be like. I was pleasantly surprised to find that the negative reviews were unfounded. Myself and three colleagues (each in separate rooms) all felt that this hotel did a great job at customer service and the accommodations were excellent. The rooms were nice. The beds were comfortable and everything that we asked for was promptly taken care of. The hotel has a bar and restaurant and the food was very good at the breakfast buffet and dinner portions were huge. Steve, and the ladies (sorry can't remember names) at the front counter were very friendly and helpful (and the cookies didn't hurt either). An added bonus was the free shuttle service that dropped us off and picked us up everywhere that we went downtown. Kudos to the shuttle drivers as well-great service! I can't think of one negative thing about this hotel and would highly recommend it.

Room Tip: Higher floors have less train track noise.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
Thank you for taking the time to give your thoughts and review regarding your stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are so pleased to hear that your expectations were met. We truly take pride in providing the best possible service and accommodations. Your positive feedback is much appreciated and will be shared with our entire team. We look forward to your next visit to the Cleveland area and welcome you to stay with us again at the DoubleTree by Hilton Cleveland Downtown-Lakeside.
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Brampton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

Just returned from Cleveland last night, stayed at the Doubletree for 2 nights.. This is a great hotel!. Clean, comfortable. front desk very helpful, especially Steve.
We loved the shuttle. It took us every place that we wanted to go and the drivers were polite, and arrived promtly when called.
The bar at the hotel was alot of fun. we met all sorts of great people!!!
The location of the hotel is so close to the Rock and Roll Hall of Fame and the Science Center and the Football stadium.
It was a short ride to the shopping center.
We took the subway from the airport and got off at the trolley circle then called the hotel and they sent the van. It worked out so smoothly.
We would definetely stay here again!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoubleTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review of our hotel. We are very pleased to hear that all of your expectations were met and that our location was idea and convenient for your visits to area attractions. Thank you again for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside and we look forward to any future stays.
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Huntington, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed at the Doubletree in Cleveland for a work trip. The lobby was very nice, as was the Starbucks inside the lobby. The room and bathroom were pretty small. The shower had pretty good water pressure. The staff was very accommodating. i wouldn't recommend staying here for a family or couple's trip.

Room Tip: Rooms are small. Breakfast is decent and quick.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 5, 2012

I visited Cleveland for a two-day business trip in early November 2012. The check-in staff was friendly, and each person greeted us with a smile. The staff at breakfast the next morning was even friendlier. Melvin makes a great omelette and Jackie did a great job as our waitress.
Inside of the hotel is a Starbucks, not one of those half-Starbucks that only carries some of the menu items, but every seasonal coffee option as well as pastries and snacks.

Parking is $16/day with in and out privileges in a garage attached to the hotel. There was also a shuttle van parked in front of the hotel. I'm not sure where it takes passengers, but I'm guessing the airport, which is about a 20 minute drive from the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for taking a moment to share your experience at the Doubletree by Hilton Cleveland Downtown. I'm happy to here that your stay was comfortable and that you really enjoyed our Strbucks store. We look forward to seeing you the next time you travel to the Cleveland area.
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Cincinnati, Ohio
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 5, 2012

First the positives: breakfast is free and the hotel encourages recycling. The free shulttle is also nice. The lobby is pretty.

Negatives: The rooms are old. They tried to renovate, but they are still dark and slightly musty. I know that DoubleTrees are classic for it, but I like to have a bath tub and my room had only a shower. The hallways are clearly old and dated (were no renovated). The breakfast is low quality -- the hot items tasted terrible. Also, the location is kind of weak, especially in inclement weather, as it is on the lake and when it's cold or rainy, the wind is vicious. I'd take the shuttle every day, but I don't want to spend my per diem in tips when I can stay closer to my workplace and walk for free. Bottom line: I won't stay here again. I'll stick to the Hampton Inn or Marriott downtown.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for your review of our hotel and restaurant. We're very sorry that you were disappointed with the decor of the hotel and with the quality of your breakfast. We've have shared your comments with our team and improvements are being made. Thank you again for your feedback and although you perfer to stay closer to your work we hope you'll come back in the future to see the changes we've made.
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2012

Stayed here for four nights for business. The bed was comfortable and clean, which is key. The lobby was decent and the staff friendly. The decor in the halls and room was dark and dated, and some of the furniture in the room and in the halls were scratched up. My bathroom was pretty tiny and the tub didn't drain properly. The elevators were always extremely slow. One of the wheels on the desk chair had broken off prior to my stay, and it was just hanging out, waiting for someone to fix it. Breakfast was decent but could have been better stocked.

Room Tip: Room with one queen size bed is tiny.
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Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 1, 2012
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you'll stay with us again soon and tell us what you think about our improvements.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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