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Doubletree Cleveland Downtown / Lakeside: Traveler Reviews

3.5 of 5
1111 Lakeside Avenue, Cleveland, OH
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Rock & Roll Hall of Fame
Doubletree Cleveland Downtown / Lakeside
Ranked #16 of 33 hotels in Cleveland
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412 reviews from our community

Traveler rating
    110
    150
    96
    41
    15
See reviews for
Families
98
 
Couples
134
 
Solo
28
 
Business
79
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Brampton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wonderful Hotel....great downtown location”
4 of 5 stars Reviewed November 6, 2012

Just returned from Cleveland last night, stayed at the Doubletree for 2 nights.. This is a great hotel!. Clean, comfortable. front desk very helpful, especially Steve.
We loved the shuttle. It took us every place that we wanted to go and the drivers were polite, and arrived promtly when called.
The bar at the hotel was alot of fun. we met all sorts of great people!!!
The location of the hotel is so close to the Rock and Roll Hall of Fame and the Science Center and the Football stadium.
It was a short ride to the shopping center.
We took the subway from the airport and got off at the trolley circle then called the hotel and they sent the van. It worked out so smoothly.
We would definetely stay here again!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kathy d about Doubletree Cleveland Downtown / Lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
November 24, 2012
We at the DoubleTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review of our hotel. We are very pleased to hear that all of your expectations were met and that our location was idea and convenient for your visits to area attractions. Thank you again for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside and we look forward to any future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
“Fine for a work trip. Nice Amenities”
3 of 5 stars Reviewed November 5, 2012

I stayed at the Doubletree in Cleveland for a work trip. The lobby was very nice, as was the Starbucks inside the lobby. The room and bathroom were pretty small. The shower had pretty good water pressure. The staff was very accommodating. i wouldn't recommend staying here for a family or couple's trip.

Room Tip: Rooms are small. Breakfast is decent and quick.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Love2TravelMD0303 about Doubletree Cleveland Downtown / Lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Average Accommodations, Friendly and Approachable Staff”
3 of 5 stars Reviewed November 5, 2012

I visited Cleveland for a two-day business trip in early November 2012. The check-in staff was friendly, and each person greeted us with a smile. The staff at breakfast the next morning was even friendlier. Melvin makes a great omelette and Jackie did a great job as our waitress.
Inside of the hotel is a Starbucks, not one of those half-Starbucks that only carries some of the menu items, but every seasonal coffee option as well as pastries and snacks.

Parking is $16/day with in and out privileges in a garage attached to the hotel. There was also a shuttle van parked in front of the hotel. I'm not sure where it takes passengers, but I'm guessing the airport, which is about a 20 minute drive from the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Knowlesitall about Doubletree Cleveland Downtown / Lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
November 9, 2012
Thank you for taking a moment to share your experience at the Doubletree by Hilton Cleveland Downtown. I'm happy to here that your stay was comfortable and that you really enjoyed our Strbucks store. We look forward to seeing you the next time you travel to the Cleveland area.
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Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Not great”
3 of 5 stars Reviewed November 5, 2012

First the positives: breakfast is free and the hotel encourages recycling. The free shulttle is also nice. The lobby is pretty.

Negatives: The rooms are old. They tried to renovate, but they are still dark and slightly musty. I know that DoubleTrees are classic for it, but I like to have a bath tub and my room had only a shower. The hallways are clearly old and dated (were no renovated). The breakfast is low quality -- the hot items tasted terrible. Also, the location is kind of weak, especially in inclement weather, as it is on the lake and when it's cold or rainy, the wind is vicious. I'd take the shuttle every day, but I don't want to spend my per diem in tips when I can stay closer to my workplace and walk for free. Bottom line: I won't stay here again. I'll stick to the Hampton Inn or Marriott downtown.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Erika K for Cleveland
Ask Erika K about Doubletree Cleveland Downtown / Lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
November 9, 2012
Thank you for your review of our hotel and restaurant. We're very sorry that you were disappointed with the decor of the hotel and with the quality of your breakfast. We've have shared your comments with our team and improvements are being made. Thank you again for your feedback and although you perfer to stay closer to your work we hope you'll come back in the future to see the changes we've made.
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Okay but wouldn't choose to stay here again”
3 of 5 stars Reviewed October 25, 2012

Stayed here for four nights for business. The bed was comfortable and clean, which is key. The lobby was decent and the staff friendly. The decor in the halls and room was dark and dated, and some of the furniture in the room and in the halls were scratched up. My bathroom was pretty tiny and the tub didn't drain properly. The elevators were always extremely slow. One of the wheels on the desk chair had broken off prior to my stay, and it was just hanging out, waiting for someone to fix it. Breakfast was decent but could have been better stocked.

Room Tip: Room with one queen size bed is tiny.
See more room tips
Stayed October 2012, traveled on business
Was this review helpful? Yes 1
Ask Raya2020 about Doubletree Cleveland Downtown / Lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
November 1, 2012
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you'll stay with us again soon and tell us what you think about our improvements.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Hotel
Doubletree Cleveland Downtown
Doubletree Cleveland Downtown Lakeside
Doubletree Cleveland Downtown / Lakeside Ohio
Address: 1111 Lakeside Avenue, Cleveland, OH
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 33 hotels in Cleveland
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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