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“Wonderful Hotel....great downtown location” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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Special Offer
Rock and Roll HOF Package
Ranked #18 of 33 hotels in Cleveland
Brampton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wonderful Hotel....great downtown location”
4 of 5 stars Reviewed November 6, 2012

Just returned from Cleveland last night, stayed at the Doubletree for 2 nights.. This is a great hotel!. Clean, comfortable. front desk very helpful, especially Steve.
We loved the shuttle. It took us every place that we wanted to go and the drivers were polite, and arrived promtly when called.
The bar at the hotel was alot of fun. we met all sorts of great people!!!
The location of the hotel is so close to the Rock and Roll Hall of Fame and the Science Center and the Football stadium.
It was a short ride to the shopping center.
We took the subway from the airport and got off at the trolley circle then called the hotel and they sent the van. It worked out so smoothly.
We would definetely stay here again!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoubleTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review of our hotel. We are very pleased to hear that all of your expectations were met and that our location was idea and convenient for your visits to area attractions. Thank you again for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside and we look forward to any future stays.
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926 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Huntington, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed at the Doubletree in Cleveland for a work trip. The lobby was very nice, as was the Starbucks inside the lobby. The room and bathroom were pretty small. The shower had pretty good water pressure. The staff was very accommodating. i wouldn't recommend staying here for a family or couple's trip.

Room Tip: Rooms are small. Breakfast is decent and quick.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 5, 2012

I visited Cleveland for a two-day business trip in early November 2012. The check-in staff was friendly, and each person greeted us with a smile. The staff at breakfast the next morning was even friendlier. Melvin makes a great omelette and Jackie did a great job as our waitress.
Inside of the hotel is a Starbucks, not one of those half-Starbucks that only carries some of the menu items, but every seasonal coffee option as well as pastries and snacks.

Parking is $16/day with in and out privileges in a garage attached to the hotel. There was also a shuttle van parked in front of the hotel. I'm not sure where it takes passengers, but I'm guessing the airport, which is about a 20 minute drive from the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for taking a moment to share your experience at the Doubletree by Hilton Cleveland Downtown. I'm happy to here that your stay was comfortable and that you really enjoyed our Strbucks store. We look forward to seeing you the next time you travel to the Cleveland area.
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Cincinnati, Ohio
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 5, 2012

First the positives: breakfast is free and the hotel encourages recycling. The free shulttle is also nice. The lobby is pretty.

Negatives: The rooms are old. They tried to renovate, but they are still dark and slightly musty. I know that DoubleTrees are classic for it, but I like to have a bath tub and my room had only a shower. The hallways are clearly old and dated (were no renovated). The breakfast is low quality -- the hot items tasted terrible. Also, the location is kind of weak, especially in inclement weather, as it is on the lake and when it's cold or rainy, the wind is vicious. I'd take the shuttle every day, but I don't want to spend my per diem in tips when I can stay closer to my workplace and walk for free. Bottom line: I won't stay here again. I'll stick to the Hampton Inn or Marriott downtown.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for your review of our hotel and restaurant. We're very sorry that you were disappointed with the decor of the hotel and with the quality of your breakfast. We've have shared your comments with our team and improvements are being made. Thank you again for your feedback and although you perfer to stay closer to your work we hope you'll come back in the future to see the changes we've made.
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2012

Stayed here for four nights for business. The bed was comfortable and clean, which is key. The lobby was decent and the staff friendly. The decor in the halls and room was dark and dated, and some of the furniture in the room and in the halls were scratched up. My bathroom was pretty tiny and the tub didn't drain properly. The elevators were always extremely slow. One of the wheels on the desk chair had broken off prior to my stay, and it was just hanging out, waiting for someone to fix it. Breakfast was decent but could have been better stocked.

Room Tip: Room with one queen size bed is tiny.
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Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 1, 2012
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you'll stay with us again soon and tell us what you think about our improvements.

Thank you
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GRANVILLE
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2012

I have no complaints. I only needed the room from 8 pm until 5 am and I did not use anything but the garage and wi-fi. Grace, at the front desk, is exceptional. She had a large group checking in in front of me that she was dealing with all on her own and she kept her composure beautifully. When it was my turn, she treated me as if I was the most important person in the world. I would stay there again just because of Grace. My room was clean, the bed was comfortable, and the bathroom well equipped.

Stayed October 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago area
Top Contributor
132 reviews 132 reviews
38 hotel reviews
Reviews in 67 cities Reviews in 67 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 20, 2012

Came to the area to see the Grateful Dead exhibit at the Rock Hall and this is the closest hotel. The Rock Hall package is great, includes breakfast daily, parking, and tickets for the hall.
The lobby is fine, but the room was in need of repair and updating. The closet doorknob was loose and hanging nearly off, the furniture was scuffed and scratched, and when the room was cleaned for our second day the old coffee was not removed from the coffee maker and we did not get any new soap or supplies. We needed an accessible room, which we received as reserved. However, the accessible bathroom toilet was not high enough for a disabled person to rise from and we had many difficulties. There was no trash can in the bathroom, nor were there tissues, but they were delivered as soon as we requested them. The peephole in the door was lowered for a wheelchair bound person, but it was SO low that only a child would be able to use it. We had a good chuckle about that one. Lastly regarding accessibility, the parking garage is woefully inadequate for handicapped parking. In a 6 story garage I spotted one spot per floor on floors 2-6, and on the main level there were only 3.
The breakfast buffet is a good value, omelets to order and very good muffins, and there is a Starbucks in the lobby as another option. There is a shuttle provided for many locations in town. The lake view is a plus.
I have stayed in Doubletree fairly often and this one is just a bit tired.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 33 hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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