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“Charming Building in a sleepy city” 5 of 5 stars
Review of Holiday Inn Express Cleveland Downtown

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Holiday Inn Express Cleveland Downtown
2.5 of 5 Hotel   |   629 Euclid Ave, Cleveland, OH 44114   |  
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Ranked #9 of 33 hotels in Cleveland
Belfast, United Kingdom
Top Contributor
206 reviews 206 reviews
88 hotel reviews
Reviews in 101 cities Reviews in 101 cities
308 helpful votes 308 helpful votes
“Charming Building in a sleepy city”
5 of 5 stars Reviewed March 6, 2010

We stayed here during a 5-State road trip. There is no parking on site, you have to park in a public parking lot about 75m away. This HIE is located in a charming Art Deco building with a fancy lobby. The rooms are find and breakfast is included. The location is excellent, in the heart of Cleveland.

  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Durham, NC
1 review
4 of 5 stars Reviewed February 7, 2010 via mobile

Booked online for two dbls but checked in only to see one king. Travelled w/ bro so not good. Sold out also not good. Shaun & Steven were great front desk staff & and got it fixed.

Room was great! Super clean! Cool reuse of a great old building. Walking distance from Q, bars and restaurants.

Great place to stay while doing Cleveland. Highly recommend.

  • Stayed July 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 6, 2010

This HI Express is directly next to East 4th St and a walk Downtown, to the Theatre District and a long walk to the Rock and Roll Hall of Fame and Browns Stadium. Around the corner from Quicken Arena.
Now, it would normally be a good thing to be close to all the sporting arenas. Not in this case. This HI is in a former old bank, so it looks classy, but the clientele are anything but. We stayed on a Saturday night - very big mistake. The walls are very thin and normally this kind of thing doesn't bother me in the slightest, but this night, people were actually screaming, so we didn't get a wink of sleep. There were many, many rooms filled with boozing morons. The room next door to ours didn't stop until 5.30am - when they were arrested after having a furniture-smashing fight with a neighbouring room. Calls to reception only resulted in action when the fight started.
When I addressed this with the reception the next morning, a promise to have the manager speak to me about it was unfulfilled. One of the desk clerks was one of the most sensationally rude people I have ever spoken to. The laundry has no washing powder facilities. The breakfast should be the same as every other HI Express, but the eggs were not nice, the juice watered down and most items continually running out. The water in the shower was cold - I was told this was due to the volume of guests staying and using at the same time. Now, I hear this excuse a lot, but I assure you, the water pressure wasn't just poor - the water was COLD. This hotel seems high-volume all the time, which tells me that most people who stay there have cold showers - why not fix the problem?
Incidentally, the free wi-fi rarely worked properly, had to have reception "reboot" it multiple times but it would bump us out and not let us log in. Seemed to me from other customers complaining that it's an ongoing issue.
One okay note - a front desk clerk called Steven was really nice, he sorted out a booking problem for us with no fuss whatsoever. It's a shame that he looked a little stressed most of the time, as he really wanted to help us with the laundry and provide us with some powder from their laundry, but he forgot - and forgot to tell the manager to call us - but he seemed genuine, just looked stressed at having to deal with the multitude of morons staying at the hotel and the other desk clerk, who had no desire to assist anyone whatsoever (allegedly, she was a "customer service champion"??).
So, really, only stay here on non-sports nights if you sleep like a rock and get a really good deal.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 30, 2009

Mixed business and short winter vacation, brought family along December 28-31. Needed to be close to the Quicken Areana (as to not have to drive downtown during winter snow season) so the location on Euclid is perfect. Short walk to the Fourth Street shops, restaurant, bars (including House of Blues, Comedy Club and Bowling Alley). Good pubs in the area including Flannery's and Morioritie's (sp) and Harry Buffalo.

We are on the 15th floor with a lakeview room. The room has high ceilings, separate kitchenette, sitting-room, bedroom with two queen-sized beds (rooms are not physically separated by doors). Do not notice any strange odors as reported in previous posts. Hotel is beautiful. Elevators are small but efficient and all appear to be operational. There is only a check-in desk in the lobby but second floor mezzanine has sitting areas, televisions, computer and dest, pool tables and plenty of space.

Staff is friendly and attentive (slight issue yesterday getting bedding for pull-out, but that was resolved in the morning). This was due to a late check-in and upgrade. Sammy"s breakfest and lunch (in the lobby) is excellent for meals. There is also a deli and news stand off the lobby as well. There is limited street-front space for guest drop-off and pick-up so be prepared to make a few laps if you arrive at busy times.

Tip: Parking is off of Euclid on Sixth (enter garage, pick up ticket and self-park) be sure to bring the ticket with you to check-in. Desk staff will validate the ticket and then you can use it to exit (this is a totally automatic garage with no attendent).

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Saginaw, Mi
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 9, 2009

This hotel was in a great location downtown. The rooms were very large, hardwood floors, cathedral ceilings, comfy beds, free internet, and front desk was very helpful and courteous. Parking is $12 per day, and right next to the hotel. The bad things - there was a very strange smell in the hallways and rooms. I would bring a plug-in air freshener. The free breakfast was nothing special, but I haven't found too many that are. The hot food was pretty bad. The warm cinnamon rolls were good.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WV
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2009

This hotel used to house a bank many years ago, which is evident in the architecture. But many updates have been done, and the whole place looks fantastic to me. Yes, there is construction all around, but that's just Cleveland! The staff at the hotel was very helpful and genuinely friendly. They called cabs for us and recommended nearby bars and restaurants for us. The room was clean, bed very comfy, just had a few surprise taxes/fees on my bill upon check-out that I was unprepared for, but oh well. Overall it was a pleasant stay, and I would recommend to anyone.

  • Stayed May 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Top Contributor
71 reviews 71 reviews
64 hotel reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 8, 2009

This hotel is in a great location but that is about it. The doorman was very helpful, the only other plus. There is no lobby, the TV is the size of a computer screen and bed is cardboard. The place smells like old cigarettes and they are doing construction across the street. There have to better hotels in downtown Cleveland, stay at one of those.

  • Stayed September 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Express Cleveland Downtown

Address: 629 Euclid Ave, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Downtown 2.5*
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Take a step back in time as you enter this 19th century historic Guardian Bank Building converted into one of the finest Cleveland hotels. The Holiday Inn Express Hotel & Suites Cleveland - Downtown is located in downtown Cleveland's financial district between E. 9th St and E. 6th St on Euclid Ave. We are within walking distance from Cleveland s main attractions including: LeBron James and the Cleveland Cavaliers Q Arena, Cleveland Browns Stadium, , Warehouse District, Scene Pavilion, Tower city, House of Blues, Cleveland State University, Playhouse Square, etc. With 9 different room types, Holiday Inn Express Hotel & Suites Cleveland-Downtown has a room for every need. We feature the largest standard guest rooms in Cleveland, two room suites, Jacuzzi suites, rooms with kitchenettes and meeting rooms. We also offer vacation packages to Cleveland s major attractions including: The Rock and Roll Hall of Fame, Pickwick and Frolic Comedy Club, House of Blues and The Cleveland Clinic. We are now also offering free high speed Internet access in every guest room and meeting room. Visit Cleveland, OH and stay smart at the Holiday Inn Express Hotel & Suites Cleveland-Downtown. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland Downtown Hotel Cleveland
Holiday Inn Express Cleveland Ohio
Holiday Inn Cleveland Downtown
Holiday Inn Express Cleveland Downtown Ohio

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