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“Quirky inside but GREAT location!” 4 of 5 stars
Review of Holiday Inn Express Cleveland Downtown

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Holiday Inn Express Cleveland Downtown
2.5 of 5 Hotel   |   629 Euclid Ave, Cleveland, OH 44114   |  
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Ranked #9 of 35 Hotels in Cleveland
Certificate of Excellence
Somewhere
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Quirky inside but GREAT location!”
4 of 5 stars Reviewed April 29, 2014

My husband and I stayed here the weekend of April 25-27th. I booked a room through expedia and had absolutely no problems checking in.
When you first walk in, you wonder if you're in the wrong place. The hotel used to be a bank I guess (?) and has ultra high ceilings and the most unique looking check-in desk I've seen- comparable to a stagger start in a race. The elevators also struck us as kind of freaky. They're small, which doesn't shock me considering how old they are, but one side warps inward. At first I thought it was really warped until I rode in the others and they were all designed the same. haha. Anyway, the front desk attendant was very nice & knowledgeable. She promptly checked us in and gave us directions to the parking garage next door. There is not a valet service at this hotel, in case you were wondering.
Next, our room was on the 7th floor facing Euclid Ave. Our view was great! We could see clear down to East 4th street through two large windows. Our room itself was HUGE! I was surprised. The floors were hard wood, so bring warm socks if your feet are cold. Our bed was comfortable with lots of big pillows and we had a decent flat screen to watch tv. I was pleased.
You can't beat this hotel's location. East 4th street is just a few blocks away with its' quaint restaurants, bars, and shops. The dangling lights over the ave make it seem so intimate. Also, farther down the street is the Horseshoe Casino, which we walked to & explored some. It's connected to the Terminal Tower mall (complete with more shops), and an RTA stop below. We took the RTA to W. 25th street, Ohio City, the next day to explore West Side Market and the local breweries in Cleveland. Also, if you don't mind walking some, you can explore W. 6th street or go to the waterfront on 9th street pier and enjoy the beautiful views of Lake Erie, The Rock and roll hall of fame, and the Browns Stadium.
Also, the continental breakfast is on the Mezzanine level. It's nice with lots of seating and good food. There was a selection for all, but most of us there really just wanted those delicious cinnamon rolls they had. ;)
Overall, I'd definitely stay here again and recommend it others as well!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, May 15, 2014
mdgorick,
Thank you for staying with us and for sharing your experience here in Cleveland. I am happy to hear you were able to take advantage of our hotels location and appreciated its historic value. The elevators are bowed as the carts are original to the building, meaning, those are where the pullys used to be! They were updated as the first of 200 Original "Selectomatic" automatic floor selecting, electric elevators! Yes, the hardware has been updated since then, but we strive preserve the beautiful buildings historic nature, in this case, by restoring the original carts.

Thank you again for staying with us, and we hope to see you again soon!

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
(216) 443-1000 ext 4402
maria@holidayinncleveland.com
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627 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Buffalo, ny
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

I have stayed here before and will come back. Great location downtown for Indians games or Q Arena events. Staff very friendly and helpful. Hotel is clean and breakfast buffet was more than enough. I will return.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, May 15, 2014
BillBuffalo_ny,

Thank you for staying with us and for your feedback. We are looking forward to serving you again soon!

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
(216) 443-1000 ext 4402
maria@holidayinncleveland.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 28, 2014

The hotel was nice but upon arrival on Tuesday, April 22nd we were informed the HVAC was being worked on. We checked out on Thursday, April 24th and the HVAC was not working.

The staff was courteous and friendly. I would stay again but only if the HVAC was working.

We were able to visit the Rock & Roll Hall of Fame and other sites in Cleveland.

The staff did not offer us a break on the room for the HVAC not working. Not happy about that. I'm not one for looking for a hand out but the least they could have done was offered a discount for our inconvenience. The windows did not open so we couldn't get any air movement.

We should have been warned ahead of time instead of driving 7 1/2 hours to find out about the non-functioning HVAC. The hotel had both my cell phone and email and I am also an IHG member.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, May 13, 2014
Dear tpw32,

Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We appreciate you bringing your concern to our attention and apologize for any discomfort you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you again for your comments.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Binghamton, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 27, 2014 via mobile

The hotel room was good. We had a corner room, it was not noisy, was clean, with hardwood floors. Our issue was for the 2 days/nights we visited, the thermostats did not work. No heat or cooling in room. First night they took 1/2 off our bill. Then the staff found us a fan for the room which made us feel cooler and special. The entire staff was really friendly, very helpful. Hotel attached to a bank which was the most georgeously historic bank I've ever been in. It was like stepping back into the 1920's. The area was clean, safe, lots of restraunts, etc. We stayed here to be by Michael Simon's Lola, it was within 2 short blocks. Even with the heating issue, I'd stay here again.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, May 15, 2014
devolutionisreal,

Thank you so much for staying with us and for your patience with the heating and cooling in your room. You will be happy to hear we brought the entire system down to be serviced resulting in a much more dependable system that we can be proud of. We hope that we have an opportunity to serve you even better in the future!

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
(216) 443-1000 ext 4402
maria@holidayinncleveland.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 25, 2014

We stayed here April 18th to the 20th for our 5 year anniversary. We also went to the Indians playing Blue Jays game as we are from Canada, near Toronto.
We booked the king suite, and we were amazed at the room. The tall ceilings blew us away. And wooden floors made it beautiful. The staff was very friendly, the hot breakfast was very good. The gym was in very nice shape, and I was glad to see the Clorax wipes for cleaning.

A few things that I might suggest for the room that we stayed in 1210, is a fresh coat of paint on the ceiling, it looks a little yellow in one area. The garden tub dials needs fixing as well. All the jets worked so I did not complain, but the dials to control the air flow or whatever were broken right off. And I think that a makeup mirror on an extender might be a nice addition to the bathroom. I had to keep leaning over the sink in order to see, or go to the larger mirror near the front door.

But other than those minor things it was a very good stay!!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fostoria, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 25, 2014

My wife and I enjoyed our stay here. Staff was very friendly and courteous. Room was mostly what we expected except didn't have a view at all for a luxury jucuzzi suite. But it was a very nice clean and spacious room. Breakfast bar was good. Also location was our big selling point. Right in the heart of downtown. I would definitely stay here again.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 25, 2014

We stayed at this hotel for our honeymoon. When we arrived the staff was extremely courteous and helpful getting our things to our room. They also put us in a corner room with an excellent view, and it was beautiful. The rooms were clean, updated, and very nice (hardwood floors, updated bathrooms, comfortable bed). We did, however, run into some problems with the noise level in the hotel. The doors do not have latches and they slam shut at all hours of the night. Neither or us are light sleepers, so this didn't present a problem once we went to bed each night, but it did wake us up a couple of times each morning. We had a problem with the cleaning staff coming by really early too and waking us up (between 8am and 9am, even the morning of checkout). Granted, my husband forgot to put the do not disturb sign out, so that was partially our fault, but I did not expect to have housekeeping come by when we are checking out at 11am on the final day. Also, since the heating/cooling systems are connected between rooms, you are subjected to how well your neighbors obey non-smoking signs, even if you are in a non-smoking room. One evening when we returned from dinner we were bombarded by the smell of smoke when we got into our room. The smell made me nauseous, and we ended up calling down to the front desk to let them know about the issue. The staff, of course, were very helpful, and dealt with the problem immediately, but our room took awhile to air out because the smell was so strong. If this wasn't our honeymoon I probably would have rated the hotel higher, but since we got a suite and expected to not have to deal with the noise/smoke issue, I only rated it average.

Room Tip: Get a room with a view! 13th floor up.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, May 10, 2014
Dear begleydr,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
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Additional Information about Holiday Inn Express Cleveland Downtown

Address: 629 Euclid Ave, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Cleveland
#7 Family Hotel in Cleveland
#9 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Downtown 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Take a step back in time as you enter this 19th century historic Guardian Bank Building converted into one of the finest Cleveland hotels. The Holiday Inn Express Hotel & Suites Cleveland - Downtown is located in downtown Cleveland's financial district between E. 9th St and E. 6th St on Euclid Ave. We are within walking distance from Cleveland s main attractions including: LeBron James and the Cleveland Cavaliers Q Arena, Cleveland Browns Stadium, , Warehouse District, Scene Pavilion, Tower city, House of Blues, Cleveland State University, Playhouse Square, etc. With 9 different room types, Holiday Inn Express Hotel & Suites Cleveland-Downtown has a room for every need. We feature the largest standard guest rooms in Cleveland, two room suites, Jacuzzi suites, rooms with kitchenettes and meeting rooms. We also offer vacation packages to Cleveland s major attractions including: The Rock and Roll Hall of Fame, Pickwick and Frolic Comedy Club, House of Blues and The Cleveland Clinic. We are now also offering free high speed Internet access in every guest room and meeting room. Visit Cleveland, OH and stay smart at the Holiday Inn Express Hotel & Suites Cleveland-Downtown. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland Downtown Hotel Cleveland
Holiday Inn Express Cleveland Ohio
Holiday Inn Cleveland Downtown
Holiday Inn Express Cleveland Downtown Ohio

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