My husband and I stayed here the weekend of April 25-27th. I booked a room through expedia and had absolutely no problems checking in.
When you first walk in, you wonder if you're in the wrong place. The hotel used to be a bank I guess (?) and has ultra high ceilings and the most unique looking check-in desk I've seen- comparable to a stagger start in a race. The elevators also struck us as kind of freaky. They're small, which doesn't shock me considering how old they are, but one side warps inward. At first I thought it was really warped until I rode in the others and they were all designed the same. haha. Anyway, the front desk attendant was very nice & knowledgeable. She promptly checked us in and gave us directions to the parking garage next door. There is not a valet service at this hotel, in case you were wondering.
Next, our room was on the 7th floor facing Euclid Ave. Our view was great! We could see clear down to East 4th street through two large windows. Our room itself was HUGE! I was surprised. The floors were hard wood, so bring warm socks if your feet are cold. Our bed was comfortable with lots of big pillows and we had a decent flat screen to watch tv. I was pleased.
You can't beat this hotel's location. East 4th street is just a few blocks away with its' quaint restaurants, bars, and shops. The dangling lights over the ave make it seem so intimate. Also, farther down the street is the Horseshoe Casino, which we walked to & explored some. It's connected to the Terminal Tower mall (complete with more shops), and an RTA stop below. We took the RTA to W. 25th street, Ohio City, the next day to explore West Side Market and the local breweries in Cleveland. Also, if you don't mind walking some, you can explore W. 6th street or go to the waterfront on 9th street pier and enjoy the beautiful views of Lake Erie, The Rock and roll hall of fame, and the Browns Stadium.
Also, the continental breakfast is on the Mezzanine level. It's nice with lots of seating and good food. There was a selection for all, but most of us there really just wanted those delicious cinnamon rolls they had. ;)
Overall, I'd definitely stay here again and recommend it others as well!