My friends are I were concerned about choosing this hotel after reading several reviews on TripAdvisor. However, we were pleasantly surprised with the cleanliness of our room. The hardwood floors were nice a nice addition and appeared very clean. This is a fantastic hotel for the money spent. The staff appear to be slightly disorganized, but were very friendly and helpful during our two night stay. One person at check-in suggested several restaurants in the East 4th Street area and printed off several menus for us to browse beforehand. The bathroom was clean and newly remodeled. The king bed was comfortable, as were the linens. The location of this hotel is fantastic if you are interested in the restaurants on East 4th Street. We did have difficulty finding a spa in the area and ended up going to the spa located inside the Hyatt Arcade hotel. There was only one issue that caused some inconvenience - when booking our room we chose the suite with 2 king beds. Upon checking in, we were told that there were actually no rooms with 2 king beds in the entire hotel. I had in my hand the printed computer confirmation stating 2 king beds. Thankfully the pull-out sofa was comfortable. We would stay there again. The value is incredible.