I was staying in Cleveland for the Gay Games 2014 and had an ok experience with this hotel. The front desk staff was amazing and was extremely helpful with anything I needed but the problem was the maid and restaurant service.
During my stay the maid service forgot to clean my room 3x and I had to call down each time for towels & shampoo. I wasn't asking for sheets to be changed but just fresh towels. We ate the restaurant a couple times and each time waiter service was slow, order can to the table incorrect and more importantly once the food arrived it was cold... I mean lukewarm. I explained to the server a couple times about the service and all I got was a "how about a free dessert?" I didn't want a free anything, I just wanted my food correct please.
Havering said all that, the front desk staff was extremely helpful with directions, times of shows, car services and just being friendly. That by itself goes a long way in my book.
Overall the stay was average. Not to exciting to rave about.
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson