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“Great guest service but poor hotel service..” 3 of 5 stars
Review of Radisson Hotel Cleveland - Gateway

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Radisson Hotel Cleveland - Gateway
3.0 of 5 Hotel   |   651 Huron Road, Cleveland, OH 44115   |  
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Ranked #22 of 35 Hotels in Cleveland
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great guest service but poor hotel service..”
3 of 5 stars Reviewed August 17, 2014 via mobile

I was staying in Cleveland for the Gay Games 2014 and had an ok experience with this hotel. The front desk staff was amazing and was extremely helpful with anything I needed but the problem was the maid and restaurant service.
During my stay the maid service forgot to clean my room 3x and I had to call down each time for towels & shampoo. I wasn't asking for sheets to be changed but just fresh towels. We ate the restaurant a couple times and each time waiter service was slow, order can to the table incorrect and more importantly once the food arrived it was cold... I mean lukewarm. I explained to the server a couple times about the service and all I got was a "how about a free dessert?" I didn't want a free anything, I just wanted my food correct please.
Havering said all that, the front desk staff was extremely helpful with directions, times of shows, car services and just being friendly. That by itself goes a long way in my book.

Overall the stay was average. Not to exciting to rave about.

Christian Minnicks

Stayed August 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 19, 2014
Thank you for your comments. It is very helpful in our efforts to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
    93
    113
    61
    29
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Italian first
  • Russian first
  • Any
English first
EASTLAKE, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2014

I had previously read some negative reviews on the Hotel but was pleasantly surprised when I stayed for a long weekend. The location of the hotel places you in walking distance to the main attractions of the city. Desk attendant ( I believe his name was Alex) was very courteous and professional. The Lobby was larger than I expected and comfortable. Was nice to meet friends and talk before going out for the evening. The room was very comfortable and clean. The toner was low on the Computer Printer. When I mentioned it to the Desk Attendant (sorry I did not get her name) she immediatley changed it. Restaurant Manager (Bret) was friendly, courteous and professional. You could tell he was proud of the recently updated Restaurant and wanted to share it with you. Each morning and 1 evening I ate in the restaurant. The Breakfast Buffet would meet everyone's need. The evening menu had a variety sandwiches and dinners. I ordered the South Western Wrap whch was very good.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 19, 2014
We truly appreciate your kind words about our hotel and staff. I have a great team of people here and I want to thank you for mentioning a few by name, it means a lot to us!
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Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 13, 2014

This hotel was beautiful - older hotel but very well maintained. They allowed us a late check out the next day since our flight wasn't until later in the day. We walked to House of Blues for a great lunch, and walked to the Rock-n-Roll hall of Fame. The service was great, the room was beautiful.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 19, 2014
Thank you so much for your comments. I am very happy you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 13, 2014

Perfect city location within walking distance of all downtown. Staff was friendly and accommodating. We had a good breakfast buffet in the morning and check out was efficient as was the valet. Hotel priced correctly as well as we stayed there during a busy Cleveland weekend.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 19, 2014
Thank you for you wonderful comments about the hotel! Very glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 9, 2014

This hotel has a great location to the baseball park (Indians) and short 10 minute walk to Rock and Roll Hall of fame. We were also in town for tour of Case Western, and that was a short10-15 minute easy drive. The gentlemen at the front desk were professional and courteous, especially when I asked for a room change (a bit more quiet) from Alex. Also found valets to be friendly, and producing cars to front door super quickly. The rooms were ample, and clean. They are a tiny bit dated,...bathrooms and carpet could be updated....but everything else really outweighs that. Price for the room and services was reasonable. The in-house restaurant/bar not that appealing to our family--it was a bit too sparse/lacked atmosphere--and we never ate there. Lots of dining options within walking distance. Would definitely stay here again.

Room Tip: Ask for a room on high floor--and actually street side is quieter because airconditioners, etc. on b...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 11, 2014
Thank you for complimenting the staff and letting us know that you enjoyed your stay. We always appreciate hearing from our guests. We hope you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 7, 2014

We stayed at the Radisson Gateway because we were attending an Indians game. Not having to drive and park at the game is nice. The hotel is clean staff was helpful. We used the parking and breakfast package. Will stay again when attending events at Progressive field or the Q

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 11, 2014
We couldn't ask for a nicer compliment than your comment about our hotel being "clean" and having a helpful staff. We are so glad you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe Michigan, United States
1 review
4 of 5 stars Reviewed August 6, 2014

A close ride from Michigan this hotel is in the perfect place for food\beverages\casino\baseball and music. Getting to the location from the highway is a breeze and the valet service is top notch. A few blocks from Progressive Filed, a few steps from the casino and your set. Oh and the Rock and Roll Hall of fame is great too!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 11, 2014
Thank you for the kind words about our hotel. The valets will really appreciate your great comments about their service. Thank you for writing and staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Cleveland - Gateway

Address: 651 Huron Road, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
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Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

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