Booked a room (guaranteed with credit card) in February 2014 at this hotel for a overnight stay on July 18, 2014 as part of a anniversary present and weekend in Downtown Cleveland. Upon our arrival at 5pm July 18th we were told hotel was overbooked and we were being relocated over 18 miles away to a Comfort Inn in a suburb of Cleveland. Having planned this weekend over 5 months ago, being sent over 18 miles away to a suburb was/is not acceptable. Due to events in downtown we were told this was the only option and they were sorry but nothing else they could do. If the hotel was overbooked, why no phone call? email? Room was booked directly on Radissons website. After spending an hour with the front desk, they offered to comp our valet parking and we could come back after our event and get our vehicle. After trying to make the best of the evening and returning to pick up our vehicle, we found it still sitting outside the hotel in the valet area. UNLOCKED with our things in it (since we had no room) and no keys to be found by valet/manager on duty. After spending over an hour waiting the manager finally located our keys in a box (not the valet key box) just a random storage box in the valet area. This entire experience has us very on edge about ever staying at a Radisson property again as when you make a reservation for a room and guarantee it with a credit card, you expect that room to be there when you arrive. Would not want to take that risk again. Very disappointed in Radisson. Took a weekend 5 months planned in advance and ruined the evening and their reputation with us.
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson