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“Great location for downtown events” 4 of 5 stars
Review of Radisson Hotel Cleveland - Gateway

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Radisson Hotel Cleveland - Gateway
3.0 of 5 Hotel   |   651 Huron Road, Cleveland, OH 44115   |  
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Ranked #21 of 33 hotels in Cleveland
Powell, Ohio
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
“Great location for downtown events”
4 of 5 stars Reviewed July 13, 2014

First of all, if you're staying for a downtown event (e.g. game, concert, theater), you can't beat the location. It's a block from the Q, 2 to Progressive Field, 4 to Theater District. Lots of bar/restaurants close by. The hotel itself is an older property, but with friendly staff and good-sized rooms, albeit plainly appointed. On-site restaurant, The Gateway, is only OK but convenient. The breakfast buffet ($12.95) is basically a little better quality than you get at any mid-price motel for free. The rate is typical for a downtown hotel, but less than other nicer hotels in the area (Ritz, Hilton). Valet parking is $19/night, which is more than local event parking, but cheaper than overnight parking at same garages. Radisson is a good value if you need the advantages of its great location. I can recommend.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, 5 weeks ago
Thank you for your comments about the friendly staff. We truly appreciate your business and the fact that you took your time to say some very positive things. We hope to see you again.
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263 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Ohio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 13, 2014

We live on the East side but decided to stay downtown to catch a Tribe game and enjoy the city. Very nice hotel. Close to everything! They have a restaurant/bar attached that turns into a breakfast facility in the morning. Free bottled water in the room. Free newspapers for all. Friendly staff. Our room was extremely spacious but the two beds were full, not queen sized. Would DEFINATELY recommend.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, 5 weeks ago
We are so glad you enjoyed your stay with us. The team loves to hear from our guests and we just want to say thank you for staying with us.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 10, 2014

Where do I begin? Walked into the building and saw that the lobby was nice. Front desk mentioned that I was upgraded to "business class." Excited to see what the upgrade was, we entered the elevator and headed up to our room. Once the elevator started going up at a snails pace, I realized that our experience with this hotel was about to go south. Upon entering the room, we noticed how small and run down it looked. I looked over and said to my wife, "if this is an upgrade, I'd hate to see what the other rooms looked like." I sat on the bed and noticed a red stain, which could have been blood next too a hole in the sheets. Their was an old small armoire that was falling apart and was supposed to be the closet space cause their were no closets in the room. Bathroom was old looking and no water pressure coming out of the shower head. It was one bad thing after another. I paid almost $200 a night and felt ripped off at the end of it all. Valet parking is $22.00 a night and breakfast not included. This is my first review of a hotel and I've stood at many. I was compelled to want to let people know what they were getting themselves into. Pictures on their website are very deceiving. If it wasn't for the location to the ballpark, this hotel is somewhere u should stay away from. Pay a little more and check other hotels in the area. I wish I would've known better. I guess the manager of this hotel is going to follow up with this review and mention how sorry they feel that I had a bad experience and that they're doing everything possible to make things better for their guests. They might even ask me to give them another try. Please don't believe any if it cause they know the dump that this place is. I don't understand who's writing anything even halfway positive about this hotel. I don't know if I'll ever go back to Cleveland but if I do go back, I'll never stay here. Radisson....you should be ashamed!!"

Stayed July 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Radisson Hotel Cleveland - Gateway, responded to this review, July 15, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the bed, bathroom and lack of water pressure. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards.
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Burlington
Top Contributor
100 reviews 100 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 6, 2014

Stayed night of July 4, 2014 and found it up to the Radisson standard generally, with a couple of bobbles I'd call "flukes", like a toilet that wouldn't stop running no matter what and one bed that was wonky on its base such that it tipped my son onto the floor when he climbed into it near midnight.

He slept to one side against the wall when we were only able to partially rebalance it. Not worth calling the desk at that hour!

Front staff were professional, pleasant and welcoming. The hotel was fully booked, so no price deals to be had, being it was INDEPENDENCE WEEKEND and the start of a two-game baseball series with the Indians meeting KC. Nice breakfast buffet in the morning included, so while the tab for the room overnight was knocking on the door of $200 after taxes and not including valet parking, the overall package was made acceptable by the proximity to the stadium across the street and the City Tap restaurant next door.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, 4 weeks ago
We are so very glad you enjoyed your visit. We always appreciate the feedback from our guests. Thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2014

I had a 3 day training session with my employer and could walk to the training in about 7 minutes. Also great central location downtown - close to lots of restaurants and shopping although unfortunately had no time for shopping. The room was clean and the bed fantastic. Very quiet - I was on the 5th floor. The shower head was great - the bathroom fan was there but did not work and there was no switch for it...or at least I couldn't find the switch. Great A/C and quiet. I didn't have time to watch TV. I had breakfast room service twice and both times it was absolutely excellent. Hot food, delicious and right at the right time I requested. The WiFi was a bit confusing but the book in the room told the password so it was all good and very solid connection. I had no problems with it at all. Overall the stay was quick and I was working all day but it was a very comfortable room to come back to and met my needs perfectly.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you so much for your very positive feedback The team will really appreciate it. Hope to see you again soon!
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New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

Some family members and I were in Cleveland to visit a loved one in the hospital and we stayed at the Raddison because of it's proximity to the hospital. It's in a decent location near lots of restaurants and bars, but there were too many annoying issues for me to give this place a positive review. First off the shower head in our room was broken. It sprayed water all over the bathroom and the main flow of water sprayed right into the wall. We mentioned it to the front rest the next morning, but when we got back later that evening, it was not fixed, and remained broken for the remainder of our stay.

The second issue; on one of our days we came back in the evening after being out all day and there had been no maid service to our room. No new towels, no new soaps, and the beds weren't made. However there was a housekeeping cart left sitting on the hallway over night and was still there the next morning at 10 am.

Basically what I'm getting at is that there is not adult in charge here. If you just need a place for one night for a concert or a ball game, you might be okay, but if you need a relaxing place to rest at the end of a long stressful day of work, or in our case, a hospital visits, you'd be best going any where else.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Please accept our apologies for what was obviously not the excellent experience we strive to deliver to our guests. No excuse for it however we do appreciate the honest feedback. it really helps us to improve our services.
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Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at the Radisson Cleveland - Gateway for one night in June on a work trip. The hotel is within a very short walk of Progressive Field and Quicken Loans Arena, as well as a number of restaurants and bars. The rooms are nice - if memory serves, Radisson lists it as a three-star hotel, but it feels a bit nicer than that, even. My only complaints were about the sleep-number bed which didn't seem to work very well (apparently I wasn't the only one having this issue from reading other reviews) and a particularly annoying sound which reminded of a giant air conditioner turning on and off somewhere in the hotel, which made going to sleep rather difficult (the latter was a much, much bigger issue than the former). Additionally, though I'm a Gold level member, no welcome bonus was offered to me and in order for me to get the 35% points bonus, I had to bring it up with the front desk staff. However, the general manager of the hotel, Scott, more than made up for the problems by issuing me with 34,000 points (enough for a free night at this hotel). That's a good way to treat an unhappy customer and a good way to ensure that I'll stay at this hotel again when business takes me to Cleveland next time!

Room Tip: Avoid rooms ending with/around "-15". I stayed in 215.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for your comments. Regarding the "sleep number beds" we have had numerous problems with them and they are being replaced. The entire hotel will have all new beds by July 9 ( only 2 floors left as of today!). Hope to see you come back again soon! Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Cleveland - Gateway

Address: 651 Huron Road, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
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Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

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