Where do I begin? Walked into the building and saw that the lobby was nice. Front desk mentioned that I was upgraded to "business class." Excited to see what the upgrade was, we entered the elevator and headed up to our room. Once the elevator started going up at a snails pace, I realized that our experience with this hotel was about to go south. Upon entering the room, we noticed how small and run down it looked. I looked over and said to my wife, "if this is an upgrade, I'd hate to see what the other rooms looked like." I sat on the bed and noticed a red stain, which could have been blood next too a hole in the sheets. Their was an old small armoire that was falling apart and was supposed to be the closet space cause their were no closets in the room. Bathroom was old looking and no water pressure coming out of the shower head. It was one bad thing after another. I paid almost $200 a night and felt ripped off at the end of it all. Valet parking is $22.00 a night and breakfast not included. This is my first review of a hotel and I've stood at many. I was compelled to want to let people know what they were getting themselves into. Pictures on their website are very deceiving. If it wasn't for the location to the ballpark, this hotel is somewhere u should stay away from. Pay a little more and check other hotels in the area. I wish I would've known better. I guess the manager of this hotel is going to follow up with this review and mention how sorry they feel that I had a bad experience and that they're doing everything possible to make things better for their guests. They might even ask me to give them another try. Please don't believe any if it cause they know the dump that this place is. I don't understand who's writing anything even halfway positive about this hotel. I don't know if I'll ever go back to Cleveland but if I do go back, I'll never stay here. Radisson....you should be ashamed!!"
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson