We stayed there the Friday after Thanksgiving this year and everything started out well. Our package included the Valet parking and breakfast. I thought this was a great deal knowing my car would be parked safely while we were downtown. We checked out on Saturday morning and when the valet came back, the car had been gone through and everything in the glove box and center console were all over the car. Apparently the valet never locked the doors the night before when they parked the car. Luckily the person who went through the car was only looking for cash and credit cards and the most valuable items were still there. Other than the inconvenience of canceling a couple cards that were in there, filing a police report and talking to a couple detectives, nothing much needed to be done. My total dissatisfaction in in how the hotel has handled the situation. After the valet brought me the car, I went in and asked for a manager. The person at the desk said they could help me and we filled out a repot. There was no real sympathy from the person helping me and I have never heard from someone at the hotel since. I did fill out a survey and gave them a very detailed account of the problem and all I received was a standard form response from the front desk manager. I responded to them and still have not received a response. In the end, the room was very nice but I would not recommend this hotel or would never stay at a Radisson brand based on how this situation was handled.
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson