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“Terrible Hotel Experience” 1 of 5 stars
Review of Radisson Hotel Cleveland - Gateway

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Radisson Hotel Cleveland - Gateway
3.0 of 5 Hotel   |   651 Huron Road, Cleveland, OH 44115   |  
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Ranked #23 of 35 Hotels in Cleveland
Bloomington, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Terrible Hotel Experience”
1 of 5 stars Reviewed December 2, 2013

I've stayed at many Radisson's over the years, and none of them have been like this hotel. We checked into a room that didn't have any heat. I immediately called the front desk and was told a maintenance person would come up shortly. After 20 minutes, I called again and was told the person was on his way up. I opened the door to see a security guard standing at my door. He told me the front desk sent him up to check my heat. He didn't know where the thermostat was or what was wrong. After a second conversation with the front desk, we asked to be moved to another room. He moved us to another room, only to give our previous room to a couple that checked in while I was getting my new room key. I told them we didn't have any heat, and we were still in the room, waiting for our new room. It was a fiasco, to say the least. Will never stay there again! Incompetent front desk manager.

Room Tip: Hotel is close to bars/restaurants.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Radisson Hotel Cleveland - Gateway, responded to this review, December 7, 2013
We are sorry you were not satisfied with the conditions of your room in regards to lack of heat. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. Also, we apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Kent, Ohio
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 10, 2013

Pro's - Location (close to anything you want in Cleveland), Clean, Service (see also Con's), Breakfast in the "Library", general service from staff

Booked at King, Non-Smoking and when we checked in, we had had Doubles. We called downstairs and was told that because we used a third party (Hotels.com), they don't "guarantee" you get what you book (i.e...a King bed). I was told by the front desk that no rooms with King beds were available because of a wedding. I found the original email that stated we booked a "King" bed, then went down to the front desk. The young man there found a King room, no hassle.

Con's - Sleep Number bed did not work, immediate "no we don't have a king even though that's what you booked" answer from woman at front desk and if you like a dark hotel room, don't get room 315 - there is a quarter inch gap all the way around the door letting light through

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Fort Worth, Texas
Top Contributor
113 reviews 113 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 4, 2013

The hotel is situated in a perfect area right between Jacobs Field, the Q, and the Casino. One block from the fourth street bars and restaurants. Also walking distance to the Cleveland Browns stadium and the train terminal is one block away. Now the not so good. Service very spotty but friendly. Seems quite understaffed, and we stayed a weekend of a Browns game. The internet works fine, so that is a plus, but we were hardly ever in the room. The elevators are VERY slow, so plan ahead for that if you are short on time. Very loud at night in out room, as there is an outdoor dance club very close to the hotel. All in all, a good value and location.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Saline, MI
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 25, 2013

I stayed in this hotel, twice, ten years ago and enjoyed it then. Now that our youngest daughter has moved to downtown Cleveland, we're enjoying the Radisson all over again.

Like a beautiful but mature woman with good bones, this older hotel is aging gracefully. Everything in the lobby and rooms is updated and refreshed. The staff is topnotch and attentive and everything is scrupulously clean (a pet peeve of mine). The valets are eager to help you in, and the front desk staff is cheerful and competent.

We had a King Business room and it was wonderful. A Sleep Number bed, spacious room, large-screen TV and a bathroom with every amenity you could imagine (hand soap, bath soap, body wash, shampoo, conditioner, loofah, vanity kit ... and a partridge in a pear tree ... literally everything). In-room coffeemaker, but a great breakfast, free, in the lobby in the AM. Free in-room WiFi. The price was rock-bottom compared to other large cities.

Easy-on-easy-off a major expressway, easy walk to great restaurants and sports events.

One last thing -- the wastebaskets in the room can double as a wine bottle cooler. They're solid piece, lined with heavy-duty plastic. We filled one with ice, stuck in the wine bottle we brought with us, and it was still icy cold the next morning (this is only important if you're on vacation and drink wine in the morning ... ).

We'll definitely be back here many times.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Ridgeville, Ohio
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 12, 2013

Stayed here for anniversary one night. excellent service, great location directly across the street from the Q arena. not sure about why people were complaining about room darkening curtains? We had them in our room to block out the lights. We have been considering purchasing a new bed and getting the chance to sleep on the SleepNumber bed was a plus! would recommend and stay here again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

We came to Cleveland for a grand opening of bike shop. When we arrived at the hotel, the staff was friendly, helpful, and very organized. Our room was better than expected. The sleep by number bed was comfy and the room was clean and spacious. We had no issues with anything and we highly recommend this hotel. The staff is fantastic and very customer oriented.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Cleveland - Gateway

Address: 651 Huron Road, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
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Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

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