I've stayed at many Radisson's over the years, and none of them have been like this hotel. We checked into a room that didn't have any heat. I immediately called the front desk and was told a maintenance person would come up shortly. After 20 minutes, I called again and was told the person was on his way up. I opened the door to see a security guard standing at my door. He told me the front desk sent him up to check my heat. He didn't know where the thermostat was or what was wrong. After a second conversation with the front desk, we asked to be moved to another room. He moved us to another room, only to give our previous room to a couple that checked in while I was getting my new room key. I told them we didn't have any heat, and we were still in the room, waiting for our new room. It was a fiasco, to say the least. Will never stay there again! Incompetent front desk manager.
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson