We were in Cleveland with our son's hockey team for an outdoor tournament being played at Progressive Field - home to the Cleveland Indians. On paper, I was really happy we were staying right across the street from the stadium-4 games, no diriving! The Radisson was barely passable but could have been so much better.
On the surface, they've done an alright job of making it LOOK slightly updated but here are the many ways in which they drop the ball:
Too many rooms are 2-double beds, not many king beds.
Bathrooms are TERRIBLE: plumbing and plumbing fixtures were a joke. Our toilet was staging a very loud, obnoxious death: water pressure was abysmal, you almost needed a wrench to turn on the bathroom sink faucet, the size and shape of the bathroom was unacceptable, and just to totally frustrate me for 3 days: the garbage can in the bathroom was slightly larger than a kleenex box and you had to step on it to open the 4" lid. ARGGGGGH.
No closet (an armoire) no mini-fridge or room service other than breakfast. Breakfast in the restaurant was NOT good. Not overly expensive but NOT good. Fake scrambled eggs, thick greasy bacon, fake hash browns. Good oj.
The room phones are ancient and dirty and in our room, everytime someone called, the phone recorded your conversation and then a few minutes later, alerted you that you had a message. ARGGGGGH.
The room wasn't properly cleaned or vacuumed. My daughter spilled some popcorn and a day later, there were some wayward kernels still on the floor (turned out to be a good test of how much cleaning and vacuuming is actually done, btw).
Even worse: the room service breakfast we ordered Saturday morning, was still sitting in the hall outside our room door when we checked out Sunday afternoon. UGH UGH UGH.
The cleaning lady:grumpy. If you're no good at cleaning and you're not very nice, why are you working in a hotel?
Check-in staff and valet look totally sketchy like they're about to steal your iPhone.. but were actually helpful.
So, bottom line is, unless you have to be near the baseball field or the Cav's stadium, give a pass to the Radisson Gateway.
- Official Description (provided by the hotel):
- The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more less
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- Also Known As:
- Radisson Hotel Cleveland - Gateway Ohio
- Radisson Hotel Gateway
- Radisson Cleveland
- Cleveland Radisson