My family and I made a reservation for one night at this hotel. Although it wasn't the worst hotel we have stayed in, it wasn't the greatest either. We had a two bedroom/two bathroom suite which was extremely roomy. However, what we found in the room left a lot to be desired. The room number was 361. The bathrooms had hair in the toilets and on the floor. A "changing room" that was off of the second bedroom had a cracked window which was repaired with "clear packaging tape". Thank goodness we did not have any small children traveling with us. We could have had a tragedy on our hands. The room was very dusty too. I found a wrist band from a night club and this was all found within 3 minutes of being in the room.
The hotel had a shuttle. We inquired to see how late the shuttle ran and we were told by the front desk that it only goes to Cleveland Clinic. We looked in the guest service booklet and it said that the shuttle goes ANYWHERE within a five mile radius. I have read other reviews on this hotel and travelers have said that the shuttle took them to the mall, restaurants, etc. Strange isnt it?
The complimentary breakfast was so-so. The potatoes and eggs were cold and it is extremely limited. But then again it is complimentary so I guess I cannot complain but so much right? We had to park in a parking garage across the street because the hotel's parking garage was undergoing "renovations". However, whenever we attempted to park in the hotel garage, we were told that we needed a card from the front desk. Once we got the card, then we could park in the garage. Very bizarre. Its sad that the hotel is nice, but with all of the inconsistencies, I would not advise staying there and I know that my family and I will never stay there again.
- Official Description (provided by the hotel):
- Studio Suite with separate living room, sleeping area and full-size kitchen. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Cleveland Downtown Hotel Cleveland
- Cleveland Residence Inn
- Residence Inn Cleveland Downtown Ohio