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“Best Location, great rooms, friendly staff!” 5 of 5 stars
Review of Residence Inn Cleveland Downtown

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Residence Inn Cleveland Downtown
3.0 of 5 Hotel   |   527 Prospect Ave, Cleveland, OH 44115   |  
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Ranked #15 of 35 Hotels in Cleveland
Certificate of Excellence 2014
CAPE CORAL
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Best Location, great rooms, friendly staff!”
5 of 5 stars Reviewed June 15, 2014

My husband and I checked in for one night for our anniversary. I had stayed there a year prior for my bachelorette party and it was great, so we thought we would get away for a night. It is located right next to East 4th St with lots of bars and restaurants. It is also right next to the casino and stadium. It is a safe area!

We checked in and were asked what the occasion was for. A half hour later, we had a bottle of wine and chocolates delivered for our anniversary! What a nice surprise by a friendly staff member! The room is very large with a living room and kitchen. It had great views and we were very pleased! They have weekday happy hour and free hot breakfast also.

This is a great place to stay in downtown Cleveland! We visited the great Lakes Brewery which was not even a 5 minute drive. We would recommend this hotel to anyone going to downtown.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Baltimore Maryland
Top Contributor
100 reviews 100 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed May 30, 2014

This is a great downtown hotel. The suites were large and I felt like I was staying in an apartment. There is a full kitchen with a dishwasher, disposal, and full size refrigerator. There are also, plates, glasses, and flatware. The bed was very comfortable and the bath was nice. There was a couch, chair, flat screen TV, and a table with 2 chairs. It had recently been remodeled and you can tell by the nice floors and carpeting. There is a free breakfast buffet every morning and there is a free evening cocktail time with food on Mondays, Tuesdays, and Wednesdays. The food provided is enough for a meal, so we did not have to spend money at a restaurant. There is also complimentary beer and wine from 6 - 7:30. It was very nice and well attended. You do have to pay $18 a day for parking in an underground garage attached to the property. It is walking distance to the arena, baseball and football stadiums, and to the Rock and Roll Hall of Fame.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway, Maine
Top Contributor
101 reviews 101 reviews
41 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 22, 2014

I was in Cleveland on business and stayed at this hotel with two collegues. So the positives first.... Hotel is in a great location. The baseball stadium is in walking distance along with many bars, shopping and restaurants. Nice downtown! I loved the architecture of the building - it had alot of character. The staff was very pleasant.
The room was spacious - I was in room 411 which had a Queen bed with a fireplace, kitchen, etc. The negatives - I could not get the room to cool down. It was like sleeping in a sauna. Also the phone in the room didn't work so I could not call the front desk to let them know and at midnight I was in no mood to take the elevator down four floors in my nightgown! Along with that the bed was not that comfortable nor were the pillow selections. Hence, I got very little sleep!
The next morning I went to plug in the hairdryer and curling iron and found that the GFI outlet in the bathroom did not work. I tried to reset it but it did not work.
The parking in the garage was narrow - just be aware.
Complimentary breakfast on the second floor was okay... nothing great but not terrible.
I would definately travel back to Cleveland as I loved the downtown area and would like to do some more exploring. However, I probably would not go back to the Residence Inn as there are lots of other options downtown.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
177 reviews 177 reviews
82 hotel reviews
Reviews in 98 cities Reviews in 98 cities
197 helpful votes 197 helpful votes
2 of 5 stars Reviewed May 14, 2014

Awful. Stained carpets and items on the carpet so you KNOW it was not cleaned well. Stains on the 'clean' towels that are provided. The beds are old and mattress saggy, very-very dated and old. Basically I canceled my second night reservation and am leaving-there is NO way I can stay in this dump 2 nights. Avoid.\
Staff at the desk was pleasant-that was nice.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
64 reviews 64 reviews
52 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 10, 2014

We were delighted with our stay at the Residence inn Cleveland Downtown. We arrived at 7:30 p.m. after a long drive from Toronto and we were immediately impressed with the excellent service from Arlene at reception. From there, it only got better as we entered our massive studio suite on the fifth floor. It was about three times the size of an average hotel room with a full kitchen.

The breakfast each day was fairly comprehensive and we soon learned that all employees were a pleasure to deal with. Parking at $18 a day is getting up there but it is a downtown location and if you are in Cleveland to see a ball game or one of the other local pro teams then you can't complain with where you're situated. If you like a beer check out the Winking Lizard or Flannery's Irish Pub. Both are nearby.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, May 13, 2014
Dear Jimmy Comms,

Thank you for being our guest during your recent stay in Cleveland. I am very glad you enjoyed our unique hotel in downtown Cleveland. We hope to see you again during future visits and are here to help if there is anything you need. Thanks again.
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Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 9, 2014

We were planning on dining and going to the Cleveland Indian game against the Twins.
We were able to walk to Eerything.Indoor parking was terrible very narrow drive and shorter than normal length for parking spots. We parked at another facility. Comp breakfast on 2nd floor was okj however during my 1 breakfast the coffee had run out 2 times. The hotel I was told is around 130 years old but had some ambience . View out the window was Quicken Stadium and Progressive Field

Room Tip: I was on the 6th floor and it was very quiet.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, May 13, 2014
Dear Dan,

Thank you for writing about your stay with us. Hearing your comments is greatly appreciated. As a historic hotel we do have challenges with our garage but hope the convenience of parking within the hotel helps compensate this. I hope being within walking distance to Cleveland's best restaurants, casino and sports venues helps you consider us for a future stay. Please contact me directly if you wish to discuss your stay further. Thank you.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 4, 2014

I was very pleased with this hotel. Great location, nice and comfortable room, and the staff was wonderful! Loved the schedule of local events and list of restaurants nearby.
Only stayed one night and didn't get up early enough for the free breakfast.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, May 13, 2014
Dear Princess Cher,

Thank you for being our guest and writing about our hotel. We look forward to seeing you again on future visits to Cleveland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Cleveland Downtown

Address: 527 Prospect Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Cleveland
#16 Romantic Hotel in Cleveland
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
Studio Suite with separate living room, sleeping area and full-size kitchen. ... more   less 
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Also Known As:
Residence Inn Cleveland Downtown Hotel Cleveland
Cleveland Residence Inn
Residence Inn Cleveland Downtown Ohio

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