A lovely hotel in a great location, but ultimately I felt I was taken for my money. The two key problems that led to this conclusion was a general lack of attention to detail, and a ridiculous pet policy that was not disclosed in my confirmation e-mail. The most obvious example of the lack of attention to detail is the pick up/drop off in from of the hotel. There was a lineup to use the space, and I had to circle the block a few times to park. When I eventually parked, an employee explained the parking system (their lot was full), but he did not even offer to help with the bags. Once inside, I was told to go to Standard Parking with an address. Neither name nor address was on the parking building and there were about ten lots around, but I was given no clear directions until after repeatedly circling the block (again), I parked illegally (pick-up/drop off was occupied again) and asked for clearer instructions. When I finally checked in I was told their was a $100 charge for my pet. And if any damage occurred, including urine stains, a $1300 charge was to be levied. While I understand the hotel needs to protect itself from irresponsible pet owners, I can hardly imagine our mini poodle - let alone a pack of rottweillers - doing $1300 of damage. They also said in the contract (which I wouldn't have signed if I hadn't arrived two hours before a baseball game, making it hard to find another pet friendly hotel on short notice nearby) that if the dog was too loud, we could be kicked out. Red Roof - need I mention, a comparatively downscale hotel - simply asks for your cell phone if you are out and the dog is making noise so they can contact you. I did not feel welcomed but felt ripped off. We did get a free breakfast - the type I'd expect at an Economy Inn. As a final note, the room we were given was right beside an elevator. Not returning.
- Official Description (provided by the hotel):
- Studio Suite with separate living room, sleeping area and full-size kitchen. ... more less
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- Also Known As:
- Residence Inn Cleveland Downtown Hotel Cleveland
- Cleveland Residence Inn
- Residence Inn Cleveland Downtown Ohio