This is the 6th or 7th time I have stayed in this hotel and have always been very satisfied. It is close to everything and the property is always clean and staff is friendly. This last stay was very last minute and they went out of their way to accomodate. Kudos Cleveland!

Typical Marriott Residence Inn offering but in a unique historic building that has been renovated. Extremely friendly staff and very close to Jacobs Field and Quicken Arena as well as a nice entrtainment district just steps away. Rooms are very large and comfortable although the age of the building is apparent. Nice, large reception area providing a complete manager's reception (dinner) and breakfast. The only issue is a very small parking garage that requires a good driver to maneuver. Pleasant stay and always fun to be in this area, especially on game day..

I booked a room at the Residence Inn downtown the night of the Madonna concert in Cleveland, so it was a very busy dtime at the hotel. I had read on TA that the main complaint was the parking situation. We arrived at 4:15, and sure enough, the parking garage for the hotel was full! They told us to park across the street. Unbeleiveably, the attendant across the street told us the hotel would be reimbursing up our full cost for parking in that lot. (which was 31.00),
We checked in very easily. When I signed the policy stating that we were only allowed three people in a one bedroom suite, and I told them I had booked it for four, they told me I would be in a two bedroom. Bonus!!!! We were upgraded for no cost. We stayed on the 4th floor, and we loved the feel of the old halls. We were tucked way in the back, and our suite was huge!!! We had two bedrooms and two baths. It was very clean. It could be updated a little, but it was fine!!! We had high ceilings and tons of space!!!
We went down to the breakfast buffet the next morning, and there was a great variety of items and the food was good, not great. I was very impressed with this hidden Marriott that I have never stayed at!! Customer service was great!!! Even candy for the Madonna show!!

This is a very old building in douwtown Cleveland. The beds are uncomfortable, the bathrooms are small with dirty vents. The carpeting looked and smelled very old. The breakfast buffet was average. We will not return.