I would like to commend the security office who was on duty that night as he was professional and pleasant to deal with regarding our experience. However, the woman who claimed to be the night manager was extremely rude and unaccommodating. Two of our guests came back to the hotel much earlier in the night and checked-in at that time. They both fell asleep. When the rest of us came back to check in the doors were locked (understandably), but we were told there was nothing that could be done because we didn't have a key to the room. The guy working valet (at 2 in the morning) was completely out of line adding his two cents at every opportunity escalating the situation. The "manager" had the worst attitude I've ever encountered when dealing with someone in the customer service industry. I requested the number for corporate during the incident and she claimed to not have it.
- Official Description (provided by the hotel):
- Experience the ultimate in comfortable and convenient hotels in Cleveland, Ohio at the Hampton Inn Cleveland-Downtown, located 13 miles from Cleveland-Hopkins International Airport. This hotel in downtown Cleveland is perfectly situated near the greatest attractions that Cleveland has to offer. Visit the Playhouse Square Theater District, or catch a Cleveland Browns or Indians game during your visit. Enjoy a day of fun at The Greater Cleveland Aquarium, Rock and Roll Hall of Fame, Horseshoe Casino or visit Cleveland's financial district, all within walking distance from the hotel.Start your day right with our free hot breakfast and unwind in the evening at our lobby bar, open Monday through Saturday from 5.00pm to 11.00pm. Stay connected in our 24-hour business center and enjoy complimentary high-speed internet access in every guest room. The fitness center features cardio and weight equipment to help you maintain your healthy lifestyle. The Suite Shop is available 24-hours for snacks and beverages. Among downtown Cleveland hotels, you’ll find the Hampton Inn Cleveland-Downtown is close to it all but far from the rest. ... more less
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- Also Known As:
- Hampton Inn Cleveland Downtown Hotel Cleveland
- Cleveland Hampton Inn
- Hampton Inn Cleveland Downtown Ohio