My wife and I took a weekend trip to Cleveland this weekend (1/18-1/20) and chose the Hampton Inn for its proximity to several of the main tourist attractions, etc. (You can walk to the science center, the Rock and Roll Hall of Fame, all of the sports stadiums) The valet parking was convenient given the blustery weather, the hotel's hallways and rooms were updated and the staff was friendly. On our second night, we had slamming doors and yelling in the hallways from 2-3:30 a.m. I kept hoping it would go away but should have called the front desk to complain.
When I mentioned it the next morning, the staff admitted they'd had a problem on a different floor and agreed that I should have let them know as they have security at night on the weekends. They suggested that they rarely if ever had problems during the week when the patrons are mostly business people.
The breakfast was typical Hampton Inn--my consistent gripe year after year is that when scrambled eggs are offered, they're pretty lackluster. The omelets are much better.
The price was right, the location was good, and other than the noisy neighbors and a squeaky bathroom door, everything was lovely. We would stay there again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 23, 2013
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Thank you for your review. We appreciate you and your wife staying with us while visiting Cleveland. I hope you had a nice time visiting some of the nearby venues. I'm glad to hear that you liked our hotel and felt well received by our staff. I apologize for the noisy neighbors. If notified, we would have put a stop to it right away because we don't tolerate rowdiness that keeps other guests from getting a good night's sleep. We hope you and your wife will plan another special getaway to Cleveland and visit us again. We will keep things quiet for you and provide another exceptional stay.
Michael Reidy, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.