I was driving in from PA and knew that I would have a late arrival/check in. I called the hotel around 9pm. The lady on the phone was nice and said checking in late was not a problem. She checked me in over the phone and said all I'd need to show was my id and credit card. We arrived at 2am, didn't know (or see) anyone outside (valet). We ended up parking our car in the nearby garage. Definately do not recommend parking there. Witnessed a guy almost beating up his girlfriend. We quickly walked to the hotel, a guy is outside yelling at the security guy, that he just got robbed. We walk in, and the person behind the desk was dispatching security to a room (again). We stood there for a couple of minutes before she acknowledged us. I know it was late, and she was busy, but she was not friendly or welcoming. I told her I called and needed to check in. I showed her my confirmation and she claims that I'm not registered and they are completely booked. Not helpful or friendly whatsoever, and after everything we witnessed just walking in, I was starting to second guess and doubt what kind of place we were at to begin with. She finally finds my name. (Apparently having a last name that is a color is difficult to spell) We asked what to do with our car and we were rudely told that valet is our only option. Mind you, there was no one outside. We got our car out of the garage and pulled up to the door, had to wait about 5-10 minutes for the one person working. He was very nice and apologized for the delay. In the morning, we did enjoy the breakfast buffet and coffee--very good. The staff at the front desk was VERY nice; extremely pleasant and helpful; completely different from the night before. Valet had 3 or 4 people working; all very nice. The room was nice, very clean and comfortable. Overall, our stay was decent. Not sure if I would completely recommend this hotel to anyone or stay there again myself. Our first impression at check in was terrible.

I drove into Cleveland Sunday late afternoon. When I arrived at the Hampton Inn, I was happy to see that it was in the center of the city and near the lake (0.7miles). When I went to the front desk the receptionist just looked at me with a blank stare. Instead of her greeting me and welcoming me, I had to greet her with a friendly hello. Even then she was not friendly...
She simply asked for my ID and credit card. When I inquired about having a room away from the elevator and on a higher floor she ignored my question. I then asked her what time breakfast started, as I had an early morning and had to leave by 630am the next morning. She sort of chuckled and said with a smirk the time. It was as if I was bothering her. I never truly understand why miserable people choose to be in customer services if they are not friendly and a people person.
When I again asked another question-whether it was ok to park my car across the street she told me that my car would be towed at 10pm if I left it overnight. I told her the street sign said no parking from 7am to 4pm and nowhere did I see a sign for no overnight parking. She simply shrugged and said nothing further.
Luckily, a friendly staff memeber, Roy, walked by at the time I was asking this question and simply told me I would be fine to leave my car on the street as long as I moved it by 7am. Finally, a friendly person with helpful advice.
When I came back down to the lobby to go look for something to eat, I again had the unfortunate luck of having to deal with the moody front desk lady. She simply told me nothing in the area was open, and that was it!! I stood for a moment wondering what was wrong with this lady and why was she so unhelpful.
I then walked outside where I was greeted by a great staff of valet men. They were very kind and told me the nearby restaurants to eat at and the exact location. I was grateful that besides the receptionist everyone else at the hotel was friendly and helpful.
Upon returning to the hotel, I was craving the famous chocolate chip cookies. When I asked again the lady at the front desk she just told me they didnt have any. Luckily for me, Roy again was walking by at the moment and told me he would go check to see if any cookies where left. When he came back to tell me there were none, even though I was craving the cookies, I wasn't as dissappointed b/c Roy took the time to check rather than the crabby receptionist who always had a negative response to anything I asked.
I believe the Hampton Inn would greatly benefit from removing that receptionist from her customer service roll and instead would benefit from the other employees like Roy or the valet men to be in her place.

Clean room, great breakfast, and friendly front desk and valet staff. Our room was right across from elevators. Both mornings the cleaning staff were banging and extremely loud at 8:00am. Very annoying!! We have stayed at this hotel several times and always been happy, I am sure this was just a one time thing. Love the new breakfast area!

They put me on the end of the hotel on a Thursday night, not telling me the garbage dumpsters outside get emptied at 5am on Friday. Also, you cannot walk up to the 2nd floor. They have no stairs. You must take the elevator one floor up. Their website also didn't say anything about "you must valet park". The valets told me if I parked on the street my car would either be stolen or broken into. They also wouldn't give me late check out so I could keep my bags in the room until 3pm. Not every guest checks in at 3pm, so I don't see what the issue was.