We stayed one night at the Hampton Inn in downtown Cleveland. The hotel is easy to find. It is on the left side of the street. If you arrive on the right, just keep going down straight for 5 or so blocks, and you will come to a cul-de-sac (on the waterfront - by the Brown's stadium & the Rock N Roll Hall of Fame) where you can go back up. I used the valet parking, which was fantastic. I don't live in a big city, so was glad to just let someone else take care of the parking. Check in was speedy, the staff very friendly and helpful. We were provided a map of the downtown area. Our room was a bit warm, it had 2 doubles and a sitting area with a fold-out sofa bed. The sitting area had a ceiling fan, but no A/C in it. We were within walking distance to Jacob's field. At bedtime, we went to fold out the couch, and the frame was bent, so when you tried to open it the whole way, the couch part came off the ground. It was also dirty on the carpet under the couch (2 bandaids & crumbs). I called the front desk, was told the hotel was sold out (the Yankees were in town), and they had no more roll-aways. They would bring up blankets and sheets and we could make a "nest" on the floor. I did tell the gentleman that I did expect my bill to be adjusted. It was not his fault, and he was very nice and professional. The breakfast was great. Since the hotel was sold out, it was very busy and only had 1 woman working trying to keep up and keep things stocked. Upon checkout, I did reiterate the problem with the sofa bed and how our party had to sleep on the floor. I did request my bill be adjusted to pay for a double bed room versus the suite, and to my suprise, they credited the whole bill. That was classy and very unexpected.
I would not hesitate to stay here again. Great location, close to all the sporting arenas, the Rock & Roll Hall of Fame, and the Science Center. Everyone at the hotel was friendly and helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Sporting event