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“Friendly staff” 3 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115   |  
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Ranked #17 of 35 Hotels in Cleveland
Chillicothe, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Friendly staff”
3 of 5 stars Reviewed August 15, 2014

We have stayed there many times on our visits to Cleveland Clinic and the staff is always helpful and friendly. The breakfast bar is always well stocked and the ladies are always very helpful. The shuttle service is a great assest, very knowledgable driver John Loas.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, August 20, 2014
Thank you for sharing your experience and for pointing out the efforts of our staff and make you feel comfortable. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
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381 reviews from our community

Traveler rating
    118
    134
    61
    28
    40
See reviews for
106
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35
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 14, 2014

Purchased 2 nites through Hotwire. Room in need of a makeover, but bedding is white and the beds comfy.

Wall of windows with blackout drapes but sheers removed. There's a flat panel TV, lots of storage drawers, and air conditioner was old but worked. Had to guess at those a/c controls - labels were missing.

Microwave and small fridge in room. Open closet. Okay bathroom with good size stone vanity and curved shower rod. When I went to call from room before leaving, realized room phone was dead.

Free breakfast has 3 flavor choices of waffles - but was out of eggs first day, out of fresh fruit the second day. Hotel guest parking is in basement garage at $7.50/day. One of the two elevators goes to that floor. Wifi is no-code and free, but computer with printer in lobby has charges.

There is a Subway sandwich, Mexican fast food, and pizza place onsite. Within block, a university burger joint. A walk through Playhouse Square to Public Square is 20 minutes.

Front desk gave my partner who knew room number - but was not on reservation, different last name, and arrived later on own - a room key without any identification request.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, August 19, 2014
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
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Palatine, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2014

Loved the shuttle to Cleveland Clinic! Otis Crowley, John Loas, and Tony were great! Very helpful! My husband was having serious surgery at Cleveland Clinic. These guys got me there when I needed to be there - even at 5 AM! John gave me lots of important information about the Clinic and getting around Cleveland.

The hotel was very comfortable and accommodating! Breakfast was great! Can't say enough about this place. Parking was free which was nice. The parking garage was very tight! I didn't care for that too much. Hit a pole when I was backing out. All in all, I would highly recommend Comfort Inn, Downtown Cleveland if you are going to Cleveland Clinic.

Also - very convenient to downtown Cleveland and to Amtrak and MegaBus stops - if you are coming to Cleveland that way.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, August 21, 2014
We are so glad you were able to enjoy our shuttle as well as your comfortable room and our breakfast offerings. Thank you for your business and please do come again soon!
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Canberra, Australia
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 6, 2014

Only stayed here for one night - let's face it there's not much to see in Cleveland. The room didn't have any ceiling lights and was quite dark, and the bath didn't drain after having a shower. The second person to shower had at least an inch of water hanging around their ankles! However location was okay, wouldn't say this was a bad hotel just wouldn't rave about it either!

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, August 7, 2014
We are happy to see the high rating and to read the pros of your experience; yet we regret to hear of your dissatisfaction with the bathroom, and guest room lights. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We hope that this will not deter you from enjoying our accommodations and services in the future.
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Charleston, West Virginia
1 review
3 of 5 stars Reviewed August 5, 2014

We have been in this area several times and first time for the Comfort Inn. John told us all kinds of things regarding the hotel that we did not know of the services. Pointed places to eat and the menu and the price close to the hotel. He also told us things that Cleveland Clinic offered for free which we did not know. He made it clear when we were ready to come back how to contact the hotel and the number and exactly where he would be parked. We are going back and hope he is working. Just never had anyone so nice.
Our room was very clean, a very nice staff and had great breakfast..

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, August 7, 2014
Thank you for taking the time to let us know how you enjoyed your stay with us. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Your comments will be shared with John, thank you. We are very proud of our staff and their commitment to delivering the highest level of service to all our guests. It was wonderful to have you with us. We look forward to your next visit!
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Toronto
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 5, 2014

Close to downtown, nightlife and ballpark.

Room was comfy, clean and everything worked as expected.

Only interesting note was the front desk clerk who didnt know you could split a room charge between two guests and their credit cards--however she was quickly instructed/corrected by someone else.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, August 7, 2014
Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We are also happy to hear that you found the location to be so convenient for your needs. It is rewarding to hear that we have succeeded in making you feel at home. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
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Russell, Pennsylvania
1 review
4 of 5 stars Reviewed August 2, 2014

The motel is located so visit to Cleveland Clinic , any of the ball parks and playhouses are in walking distance. Older motel but remodeling is under way. Good breakfast available, newspaper free. A little hard to fine because a lot of next door stores are along side of Comfort in sign. good easily miss it as we did even with the GPS. Had to go around the block. i believe a better sign should be more visable.

Room Tip: Book early, staff very friendly and helpful.parking is somewhat hard to manuver.
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, August 4, 2014
We are so glad to hear from you and to discover that you enjoyed your stay with us so much. Thank you for mentioning that we are conveniently located. As for your comment regarding our hotel sign, you can be assured that we will look into it. We look forward to welcoming you back during your next stay in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#8 Family Hotel in Cleveland
#18 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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