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“Comfortable Stay at the Comfort Inn” 4 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115   |  
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Ranked #12 of 33 hotels in Cleveland
Lumby, Canada
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Comfortable Stay at the Comfort Inn”
4 of 5 stars Reviewed 4 weeks ago

I recently had a comfortable stay at he Comfort Inn Downtown in Cleveland. This is not a high end hotel; but then again neither are the prices. You receive good value for your money. The room was very clean and the Queen bed very comfortable with 5 pillows. Basic amenities available with a flat screen TV, a fridge, coffee maker, iron/ironing board and hair dryer. No microwave in the room; but one available in the lobby area. Good shower pressure. Staff was courteous and helpful. Complimentary breakfast available with scrambled eggs, waffles, cereals, toast, muffins, juice, and of course coffee/tea. Coffee available all day in the lobby area. Fitness room at top floor (5th); but never did check it out. One of the 2 elevators was slow and both are small; but with only 5 floors in the hotel not a big deal for me and I was on the 2nd. Used the stairwell periodically. Hotel conveniently located in the Theater and Gateway District so a 10 - 12 minute walk to Progressive Ballpark and a block or two from most of the theaters. Only one of the 5 or 6 theaters was showing a performance while I was there. A Subway, Pizza Pan, and a Mexican restaurant attached or adjacent to the hotel. Wasn't sure if the Mexican restaurant was still open as it always seemed dark when I was walking past. Lots of restaurants/bars/fast food within a several block radius. I was happy with my stay and didn't have any noteworthy complaints to speak of. The distinct smell of Subway buns baking do seem to permeate the hallways.

Room Tip: I don't know if they have rooms facing Euclid Ave - assume they do; but I had a room in the back...
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 3 weeks ago
It is so nice to hear such a wonderful review of our hotel. We thank you for appreciating our convenient location, immaculate and well-furnished room, and our courteous and accommodating staff. We hope that you will visit us again the next time you are in town. It would be a great pleasure to welcome you back to our hotel.
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289 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
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English first
Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Been coming here for about 8 years from Pittsburgh to go to shows at Peabodys next door, although it closed recently and we don't come as often as we would like anymore. However, a spectacular show brought us to town on the solstice. While it was miles away up in Beachland, we opted to stay here without hesitation, our home away from home in Cleveland.

Everything was top notch once again, thanks to GM Max and his wonderful employees. I would recommend anyone stay here if in downtown Cleveland, it is by far the best value. The hotel should look spectacular with the planned renovations, we can't wait to see! Thanks Max, see you soon old buddy!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 4 weeks ago
We thank you for making us your preferred hotel stay. We appreciate you for your continued patronage and loyalty to our brand.

Thank you very much for mentioning that we are your home away from home and everything is topnotch at our hotel. We are greatly inspired and motivated by your review to continue reaching for even greater heights.

It is always a pleasure to have you with us. We look forward to your next visit!
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My sister and I stayed at this hotel from June 2 through 5, 2014. The staff was excellent and friendly, while the downtown location was very convenient to many sites, including Progressive Field and the Rock & Roll Hall of Fame. The price for the room was also reasonable. We had no problem having the hotel hold our luggage for several hours after we had checked out.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 4 weeks ago
It is so nice to hear such a wonderful review about our hotel. We are tremendously pleased that we succeeded in providing you with a superb experience. We appreciate you for mentioning that we are conveniently located, our prices are reasonable, and we have an excellent staff to look after your needs. Thank you as well for mentioning that we took care of your luggage even though you had already checked out of our hotel. We hope that you will come back soon. It would be a great pleasure to welcome you back to our hotel.
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Cleveland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 14, 2014 via mobile

This was my first time staying in a hotel and Donna was very helpful and understanding. She has great guest relations and customer service skills. Overall, Donna made our stay great and we thank her so much for that!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 5 weeks ago
We are tremendously pleased to hear that you thoroughly enjoyed your stay with us due to the excellent care our staff provided you. We are very proud of Donna and her strong commitment to delivering the highest level of service to all our guests. We hope that you will visit us again soon. You can rely on us to provide you with another memorable experience.
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 12, 2014

Overall comfortable for overnight stay, but had issues

Pros: very comfy bed, great rate, close to highway, free breakfast

Cons: terrible internet service, hbo didn't work, tiny bathroom, every time someone closed the door in a nearby room our door would slam like someone was trying to break in. Construction outside all day (we were not informed before arriving). Called before reserving to make sure there was covered parking with a high enough clearance for our car. Arrived to find not only was front desk wrong about clearance but garage would be closed during our stay.

Stayed June 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 14, 2014
Thank you for finding the time to leave a feedback. You can be certain that we will give it due attention and use it to address our deficiencies and further improve our services. Please accept our sincerest apologies for any inconvenience caused. We hope that you will consider staying with us again in the near future. Please give us a chance to provide you with a superior experience.
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Cleveland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

First off, the ladies at the front desk were very friendly and efficient. Second, we loved the room - rooms I should say. Love the layout. Love the huge jacuzzi tub!
The bed was comfortable, the room very clean.
Breakfast was really outstanding. The best part though was how friendly and welcoming EVERYONE who worked here was to us all the time!
We recommend this specific hotel and would return! Great location too.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 12, 2014
Thank you for choosing to stay at the Comfort Inn Downtown. We are tremendously pleased to learn that we were able to give you an exceptional experience. We greatly appreciate you mentioning that our property is run by a friendly and efficient staff, your room was impeccably clean, and our breakfast was exceptionally good. We hope to see you again soon. You can rely on us to provide with the same superb accommodations and services.
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Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 7, 2014

Good downtown location, very near CSU and playhouse square. Don't expect a Marriott-like experience, but the rooms are generously sized. Written warnings posted in the lobby and under my door apologizing (in advance) for the ensuing, loud construction noise - they did deliver on this promise. Both mornings I was there I was awoken at about 6AM by the melodious beat of the concrete jack -hammers pounding in unison. Bottom line, you get what you pay for. Spend a bit more to stay at another hotel for a completely satisfactory experience.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 11, 2014
We sincerely apologize for failing to provide you with a completely satisfactory experience. We are terribly sorry that we could not spare you from the construction noise that cut your rest short. We ask for your kind understanding. Renovations are underway to update and improve our facility in order to enhance the positive experiences of our guests.

Please consider visiting us again in the near future. Allow us to demonstrate that we are capable of providing you with an exceptional experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#6 Family Hotel in Cleveland
#11 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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