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“Great location and great service” 4 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115   |  
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Ranked #17 of 35 Hotels in Cleveland
toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Great location and great service”
4 of 5 stars Reviewed June 2, 2014

This was our first trip to Cleveland and we wanted to stay somewhere that was walking distance to Progressive Field and also nearby to the Rock and Roll Hall of Fame. The staff at the front desk were very courteous and helpful. And the room we had on the 5th floor was clean and quiet. The bed was really comfortable and we had a choice of both soft and firm pillows. I would definitely stay here again.

Room Tip: Take the "quiet option" and ask for a room away from the elevators.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 4, 2014
It is so nice to hear such a wonderful review about our Hotel and we are pleased to hear that our location fit your needs perfectly. As long as there are rooms available, we provide much luxury to our guests to choose a room of their preference. Our staff are well trained to cater to your every need.

In this business, the best reward comes in the form of praises from valued guests. Positive reviews such as yours propel us to reach for even greater heights. We look forward to your next stay.
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370 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

The staff at Comfort Inn was wonderful in meeting my needs by staying at a hotel with free parking and shuttle service to and from the Cleveland Clinic and also for being pet friendly. Nice, very clean room and great location downtown. The hotel was booked completely in advance for Saturday, May 17th and I was going to have to transfer to the Days Inn in Richfield, OH from 4 pm Saturday to Sunday,11am. Then I planned to check back into Comfort Inn but not until 4 pm. I thought, what am I going to do for 5 hours with a 17 year old cat in a carrier? He is a good old cat but doesn't like change and even the taxi ride to this hotel would of stressed him. Plus Comfort Inn is the only hotel to offer free shuttle service so most likely I wouldn't make it to the Cleveland Clinic until returning to Comfort Inn on Sunday. Sheila and Nora, Comfort Inn Front Desk Staff, knew of my situation and promised to work with me. They did!!! First they arranged with the Days Inn staff to allow me to check into a room at noon and then a cancellation at Comfort Inn became available that Saturday morning and while other guest had already left for the other hotel, I was offered that vacancy room. Sheila and Nora listened to me and provided the mental comfort I needed while my disabled daughter was at the Cleveland Clinic for surgery. Thank you ladies! The Shuttle Drivers were so informational and kind also. I would recommend the downtown Cleveland Comfort Inn !

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 4, 2014
It is our goal to provide the best lodging experience to our valued guests and we are happy that we did just that during your stay. Our staff are very accommodating to the different requests of our guests and as long as within our resources and capability, you can be assured that your needs will be addressed. Thank you for trusting our establishment. We will continue to do what we always do, which is provide excellent service to our guests. It was a pleasure to serve you.
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Carlisle, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2014

This was my first time traveling to the Cleveland Clinic. We arrived early to clinic and seen brochure for Comfort Inn,we called and got directions from Donna. We ended up calling back 3 times and Donna was there to guide us(thank goodness) and always friendly and very helpful. We have future trips to the Clinic and will stay at Comfort Inn. Donna is a keeper. The rest of the staff was also very pleasant. Thanks so much A/B/A

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 5, 2014
It is nice to hear that you had a pleasant stay at our hotel. We thank you for commending our staff for taking wonderful care of you, especially Donna. We are tremendously proud of each and every one of them and their commitment to providing the best of services to our guests.

It gave us great pleasure to serve you. We look forward to your next visit!
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Ajax, Canada
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 28, 2014

Hubby and I spent the Memorial Day long weekend in Cleveland. Although not a holiday in Canada, we were looking for a US city that was less than an 8 hour drive from Toronto and Cleveland fit the bill. We also needed a hotel that was downtown and affordable. Comfort Inn Downtown met all of our requirements.

Our room had neutral decor and consisted of a king sized bed, 3 lamps, microwave, bar fridge, flat-screen, LCD TV, soft & firm pillows, a desk, decent sized bathroom with plenty of counter-top space, chair with matching ottoman, and big windows that provided plenty of sunlight in the room. The closet provided ample space for both of our clothes. The hotel also provides free wi-fi. The tea & coffee maker were in the bathroom which I found to be a little tacky and the elevator doors could use a good cleaning. The hot and cold bathroom sink faucets were switched around, the sink was very slow to drain and it backed up on our last day. There is parking onsite and is only $7.50 per day.

Breakfast was included and was not what I expected. We thought it was only going to consist of pastries, coffee and tea. However, breakfast included scrambled & hard boiled eggs, yoghurt, fruit, sausage, bagels, muffins, English muffins, a waffle maker, apple & orange juice, tea & coffee, and an assortment of cereals. Although there were 3 restaurants onsite, we didn't dine in them.

The hotel is located in the heart of the theatre district and is right across the street from Kent State University. It is walking distance to rta buses, Quicken Loans arena (Cavaliers), Progressive Field (Indians) and pedestrianised nightlife on Prospect & East 4th St. It is a 5 minute drive to Tower City Centre and about a 15-20 minute walk to the Rock and Roll Hall of Fame and First Energy stadium (Browns), the latter two located on Lake Erie.

During our stay in Cleveland, we found getting a cab during the day to be interesting. Cleveland is not like Toronto or New York where there are cabs on every corner. However, we did find the people of Cleveland to be extremely friendly. I would highly recommend this hotel to anyone visiting Cleveland.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 4, 2014
Thank you taking the time to review our hotel, we are delighted that we have lived up to your holiday expectations. We appreciate you noticing the location of the hotel, the spacious well furnished rooms with ample storage and hanging space, the 32 inch smart TV in all the rooms, and the many amenities and services that we provide. We want our guests to get the most bang out of their buck. We are proud to say that we do have the best location downtown where you can find vital establishments nearby to accommodate whatever it is you might need. We look forward to serving you again.
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Mcminnville, Oregon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

Nice, very clean room, and great location downtown Cleveland. Hotel is a bit dated, but excellent staff/service make up for this feature. Close to many theaters and cultural events. If your a Cleveland Clinic client, its very convient. Great shuttle service to and from the clinic. Breakfast very good, with variety of selections. Rates are reduced for CC clients.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, June 4, 2014
It pleases us immensely that on the whole you had a superb experience. We are glad that you were able to appreciate our convenient location. Thank you for commenting that our best asset is our staff. Indeed, we are very proud of each and everyone one of them and their commitment to providing the highest level of service to all our guests. Also, you have our thanks for mentioning that we offer discounted rates to clients of the Cleveland Clinic and free shuttle service. It gives us great pleasure to be of service of them.

We hope that you will visit us again the next time you are in town. It would be a pleasure to welcome you back to our hotel.
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Buffalo, New York
1 review
5 of 5 stars Reviewed May 23, 2014

The staff at Comfort Inn was truly amazing..I can tell you of my experience with these amazing women started long before I even arrived at the hotel....I was having a meltdown from stress of my son just being transferred from a Buffalo hospital to Cleveland Clinic.I was lost and called these ladies many times and each time they received my call with compassion and open heart and mind and we definetly shared some laughs(this was all happening during a very busy time for them) everything and anything I asked of them they always had answers and always took a step beyond what I even thought to ask.The hotel was very clean,the beds n bedding was soooo comfy I really felt sad I was leaving.They made a very scary time in our personal lives much less stressful.O breakfast was great a nice variety another plus and the ladies who we're working hard there too always with a smile and kept everything clean and we'll stocked.Are shuttle drivers were all wonderful..Everyone was at the top of their game..I would definetly love to stay again

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, May 25, 2014
We are so glad that we were able to give you some solace, some relief during a scary time. We are more than just an establishment offering accommodations and services. We are made up of persons who at one time in their lives found themselves in difficult situations and appreciated being helped by other people.

We hope that your son will have a speedy recovery. Please advise us of your next trip and we will be more than happy to ensure you receive the highest level of service.
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2014

We just returned home from a 7 night stay here and we got more than we were expecting. My husband had surgery at Cleveland Clinic and this seemed like the best deal around with the discounted rate and free shuttle service to and from the clinic.
The drivers of the shuttle were courteous and knowledgeable about the are, the housekeepers were friendly and did their job well, and the front desk personnel were just as great.
That being said it was not perfect. There could have been more outlets accessible in the room, the bathroom was very tiny, and our dresser had a few drawers that were difficult to open. But besides that we could not have asked for a better stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, May 25, 2014
Let us thank you for choosing Comfort Inn Downtown. We are so glad that you had a superb experience. It is always a pleasure to read wonderful and encouraging reviews from our valued guests.

We thank you for mentioning that our property is well-situated, and we have a friendly and efficient staff.

We hope that your husband's recovery will be a speedy one. We look forward to your next visit.
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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#9 Family Hotel in Cleveland
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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