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“Great staff.” 4 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115   |  
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Ranked #13 of 33 hotels in Cleveland
Australia
Top Contributor
101 reviews 101 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
“Great staff.”
4 of 5 stars Reviewed December 1, 2013

This hotel has great staff. Made sure everyone was taken care of, while not neglecting anyone else. The location is in the immediate downtown, however with the way Cleveland is going, there's not much around that is still in operation. Due to its location, we felt a bit apprehensive about being out after dark and made sure our doors were locked.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, December 4, 2013
It has been a pleasure to serve you and your friends during your stay. We are very flattered to know that we had a great staff at our hotel. We are indeed proud of them. Rest assured that your kind words will be passed on to our entire team. Positive feedback from our dear guests motivates us more to deliver the best service to each of our valued customers. Thank you for your business and we hope to see you gain in the future.
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306 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 24, 2013

Well I am. And I found the perfect example in the Comfort Inn Downtown. It's quirky rooms are spacious and quite sound proof, and include HUGE soaker tubs with powerful jets. I found it wonderful that the bath is only separated from the living area by a curtain (for watching tv, perhaps? I'm not sure), but some might find this uncomfortable for privacy purposes. I liked that I could hear my music from the shower! Also the beds are very comfortable and they offer FOUR nice fluffy pillows.

The service has been impeccable. My 2 week stay was made so much easier because of Nikita at the front desk, who remembered to ask one night if my throat was still scratchy from the day before, Pedro who helped me with the laundry room and with friendly Marvin's help replaced my antiquated bedroom heater, and Lona, who was very respectful of my not needing housekeeping daily and who helped figure out the (also antiquated) heater in the living room. Parking was extremely reasonable and the breakfast has something for everyone. Even me, who basically never eats muffins or starchy breakfast foods.

Thank you Cleveland! I wish more hotels were like this!

Room Tip: There are no high floors, but facing West there's a view of the Stadium.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, November 25, 2013
Thank you for choosing to stay at our Hotel. We sincerely appreciate your effort to let us know how your recent stay was.

We are very proud to hear that our staff was able to go beyond your expectations with their service delivery. We would also like to share that our staff is always commended by our dear guests for their effort to make their stay exceptionally different and satisfying. Rest assured that your kind words will be passed on to our staff as it encourages them more to continuously be at their best each time you stay with us.

We hope to have the honor of welcoming you again in your next visit soon.
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Geneva, Ohio
1 review
5 of 5 stars Reviewed November 24, 2013

We stayed at Comfort Inn because for years we've chosen a motel in the Choice chain. We can always count on cleanliness, comfort, and friendliness of staff. This motel in downtown Cleveland is no exception. With one exception...these are exceptional staff. Everyone is extremely helpful and will go out of their way to assure your stay is as you expect or better. Two staff members at the desk are Nora and Sheila. They helped secure our luggage as after we checked out, we needed to take the shuttle to the Cleveland Clinic, a free service for those who have appointments at this great hospital. When we returned late, after dark and it was raining, the shuttle driver happily took us to the secured parking lot, to our car and assured we were safely in the car. We then could drive the car around the corner and back to the motel entrance and load our luggage, with help, of course. The free hot breakfast complete with sausage and eggs tasted great on a blustery morning. Thank you, Comfort INN. We were so impressed that when we needed to return the next week, and needed 4 additional days stay, they upgraded us to a suite at no additional cost. Such a welcome savings to us and the suite will be wonderful after spending days at the hospital, and relaxing in a in-room jacuzzi in the evening. We highly recommend this motel for your downtown stays.

Room Tip: I cannot help with choice of rooms at this time. We chose 2 double beds in our room. They also had...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, November 25, 2013
Thank you for your time in sharing your wonderful experience at our hotel. Your feedback is an inspiration to our staff to continuously provide excellent service to each of our valued guests.

It is indeed rewarding to hear that you appreciated our efforts to provide you a great stay you truly deserve as a valued guest. We are even more motivated to maintain our service excellence for a more delightful stay.

Again, thank you for your business and we are certainly looking forward to see you again in your future stay.
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Baltimore, Maryland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 23, 2013

I would like to thank the entire staff of your hotel for outstanding service. Our group loved staying at your property. And everybody we encountered from check in to check out went above and beyond the call of duty to make our stay comfortable.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review, November 25, 2013
Thank you for choosing to stay at our hotel. Our staff will be delighted to know that they were able to exceed your expectations during your stay.

We are always pleased to hear that our staff was able to go beyond what is expected of them during your stay. Rest assured that your kind words will be passed to them as feedback from our valued guest like you drive them more to think of better ways to create a great stay you deserve.

It has been a pleasure to serve you and we are hoping to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 15, 2013

Our room was near the top floor enjoyed the view to the south. You could people watch all day. attended a Browns game and rock & roll. They were both within walking distance 8-10 blocks. We parked our car in the parking l and never moved it until we left town The breakfast was very good with lots of variety. warm food was warm and cold was cold.we had a hot tub in our rom which was a little extra. This made our room 2 beds 2 tvs . Staff was very friendly every day and made feel @ home.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, November 20, 2013
Thank you very much for the heart-warming review on our effort to implement further improvement in the services we provide for all our guests. Your input showed we have sufficed quality accommodation well deserved by all our guests for giving us your business and we are very grateful for your appreciation of our breakfast selection as well.
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Seneca, Pennsylvania
1 review
4 of 5 stars Reviewed November 15, 2013

Our youth organization recently took a group of students to the Acquire the Fire conference in Cleveland, and we stayed at this hotel. The management, from the reservation period to our check out time, were very accomodating! We stayed in suites, which were very nice rooms (were surprised that were not doors on some of the bathrooms and showers:) but the rooms were very spacious and clean. The staff were so friendly and helpful----management, those at the front desk, and the other staff at the hotel. The closeness to the Wolstein Center and the good price were great bonuses! Thank you to Sandif, Max, and the ladies at the front desk that were working on November 1-2, during our stay, for making our large group feel welcome and taken care of!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, November 20, 2013
Thank you very much for giving us the opportunity of providing your accommodation needs.
Your positive review assures us we have made a good effort to ensure our guests are comfortable and have great experience in our Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2013

The hotel staff were extremely helpful (Nikita, Nora and Sheila). Supplied us with great directions and coupons for the attractions we wanted to see. Also told us about the free trolley that stops right out front of the hotel. The continental breakfast had a great variety and was constantly being restocked by staff. Would stay here again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, November 20, 2013
Your reviews are of utmost importance to us and we aim to provide nothing less but the best experience for all our guests as you all deserve to have high quality of services for giving us your business. We are grateful that we have sufficed your standard after having second thought during your check in. It is nice to read that you noticed our friendly and helpful staff. Certainly we have passed this on to our employees. We look forward to your next visit in our Hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#6 Family Hotel in Cleveland
#11 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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