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“Great deal for your money!” 5 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115   |  
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Ranked #16 of 35 Hotels in Cleveland
Buffalo, New York
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Great deal for your money!”
5 of 5 stars Reviewed September 24, 2012

Fifty-six of us from Buffalo stayed at the Comfort Inn Downtown this past weekend. The Hotel was great for us. The staff was extremely accommodating and very friendly. The free breakfast was perfect for us especially having a big room to fit us all. The connecting Subway, pizzeria and Viking Lounge came in real handy. The front desk was very helpful suggesting places to go such as The Winking Lizard and the fabulous Italian restaurant down the next block called Briccos. Both these places had great food and were very reasonably priced. The hotel is within a mile of the Horseshoe Casino, the Rock and Roll Hall of Fame and the Cleveland Brown Footall Stadium. Our club travels the country going to Buffalo Bill's games and we were very impressed on how friendly the people from Cleveland were. CLEVELAND ROCKS!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Comfort Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Ohio, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 18, 2012

My dad was in the Cleveland Clinic and I needed a quick place to stay the night just to get a shower and sleep. The bed was small full size but clean, not extra confotable but it was okay. The room was clean and the brakfast was verry good. I was impresed with this hotel becouse it was a quick last min. thing and it didnt brake the bank. The staff where friendly and helpfil when checking in and out

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Comfort Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 16, 2012

Hotel manager and staff were very helpful in helping us move to this hotel from a hotel that did not meet our expectations. We were in town to visit a relative that had just had an organ transplant at the Cleveland Clinic. Not knowing the city, we had booked a room at another hotel recommended on the clinic site, but were very uncomfortable at that location. We had originally tried to book a room at the Comfort Inn, but they did not have rooms for our entire stay. We went to the Comfort Inn and explained our situation. The front desk staff was very understanding of our situation. We were able to move to the Comfort Inn that day. The plan was for us to move to another Comfort Inn over the weekend, then back to the downtown location, but the next morning they called our room to tell us that they had had cancellations and we would be able to stay at that location. They checked with us several times during our stay to see if we we needed anything. There were reasonable laundry facilities for us and breakfast was good, providing many choices. This was not a vacation for us and the staff there seemed to realize our needs and felt compassion for our situation.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Comfort Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 11, 2012

... which was to have a parking spot for the first Browns game and stay in town the night before. This may not have anything to do with the hotel, but I weighed prices & proximity to the stadium on other sites like Expedia before purchasing. Those sites all indicated this hotel was less than a mile from the stadium. But if you look up walking directions in Google, it's more like 1.5 miles. No biggie, just a bit misleading. The benefit of walking that far was not to have to fight traffic once we got to the car to head home. The hotel is right off the highway.

The room was clean which is my top requirement. The bath towels and duvet cover were a bit ratty, but those are cosmetic things.

The biggest thing I thought was a "fail" was that the coffee maker, coffee & tea WERE LOCATED IN THE BATHROOM. Yuck. You'd think this would be common sense not to have this in the same room (and a few feet away) from a toilet!

Glad I don't drink coffee. I do like tea, but didn't take my chances. I also didn't drink any tea with the free breakfast for fear of them using teabags that may have been stored in another room/bathroom.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Days Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Ontario
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 4, 2012

My son and I stayed here on the Friday night of the Labour Day weekend as we were in Cleveland for the Browns game. I booked and received a discount for CAA (AAA) membership, so it was $98 plus tax and parking for a total of $129 for the 1 night. It is located a reasonable walk from the waterfront (Cleveland Browns Stadium, Rock and Roll Hall of Fame, Science Centre) and also to Progressive Field. "Complimentary" breakfast was decent with a great variety, including make your own waffles. Rooms were average, bathroom sink was slow to drain, overall the room showed some wear and tear. I think I would try something else next time, but the rate and location were good.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Days Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dansville, New York
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2012

Staff was friendly and knowledgable. Room was clean but the air conditioner was NOISY. Parking was OK. Lot attendants accomodating.

Internet was good, Location was good for Indians stadium.
Breakfast has good sausage and waffles. Scrambled eggs needed improvement.

For the money and the length of time we were in the room, the stay was more than adequate.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you so very much for your kind words about the Days Inn! We strive to fulfill every guest’s needs while staying in our hotel, offering a comfortable home away from home that you can look forward to at the end of your day. We understand that it takes an extra effort to express your opinion for our hard work, and we look forward to returning the favor on your next stay at our hotel. Your specific comments are genuinely appreciated and will be discussed in our next staff meeting. We’re grateful for your insight and we’re eager to serve you in the future. (104 words)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curwensville, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 29, 2012

This hotel is very convenient to the baseball stadium, which is why we chose it. The bed was comfortable, but a number of little things made the stay less than great. The parking situation is confusing (we ended up in a dungeon-like underground lot), the breakfast was not good even for a standard hotel breakfast, the room was obviously dated, and the air conditioner cooled only the part of the room directly in front of the unit. I would choose a different hotel in the area if we go back again for a game.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnrichfield, Manager at Comfort Inn Downtown, responded to this review, October 21, 2012
Thank you for taking the time to let us know about your most recent stay at our hotel. When any guest has a less-than-satisfactory experience with us, we take it personally, and we take action. We strive to fulfill every guest’s needs while staying in our hotel, and we regret not meeting that standard for you during your time with us. Your specific comments are genuinely appreciated and will be addressed in our next staff meeting. Again, I want to assure you that your insight will help us do a better job in the future for you and all our guests at the Days Inn. (105 words)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#8 Family Hotel in Cleveland
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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