Hotel manager and staff were very helpful in helping us move to this hotel from a hotel that did not meet our expectations. We were in town to visit a relative that had just had an organ transplant at the Cleveland Clinic. Not knowing the city, we had booked a room at another hotel recommended on the clinic site, but were very uncomfortable at that location. We had originally tried to book a room at the Comfort Inn, but they did not have rooms for our entire stay. We went to the Comfort Inn and explained our situation. The front desk staff was very understanding of our situation. We were able to move to the Comfort Inn that day. The plan was for us to move to another Comfort Inn over the weekend, then back to the downtown location, but the next morning they called our room to tell us that they had had cancellations and we would be able to stay at that location. They checked with us several times during our stay to see if we we needed anything. There were reasonable laundry facilities for us and breakfast was good, providing many choices. This was not a vacation for us and the staff there seemed to realize our needs and felt compassion for our situation.
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- Also Known As:
- Comfort Inn Downtown Hotel Cleveland
- Comfort Inn Cleveland
- Cleveland Comfort Inn
- Comfort Inn Downtown Cleveland, Ohio