Our daughter, who lives in California, found this place on the internet. Knowing we have visited Holmes County for 30+ years she bought 2 nights in the form of a gift certificate for us. We booked it 2 nights. That's when the problems began. On the surface, it looks quaint and inviting. It isn't! When we arrived, there is no place to conveniently park. Either across the street at the restaurant or behind the cottage where there is no direct access to the cottage. We managed to get our luggage and things inside only to find there are no tables upon which to put anything. They didn't even supply soap for a shower which by-the-way isn't hardly big enough to turn around in. There were three throw rugs on the bathroom floor that were nasty. I felt dirtier after my shower than I did before! The place hadn't been dusted for some time. The controls on the jacuzzi were broken with instructions on how to use the broken controls taped to it. That being said, there is no way we would have ever used that thing anyway because of the way the rest of the place had been taken care of.
We retired at about 9:00 pm, just about the same time the local teenagers decided to gather at the storefront just across the street. Way up into the night they were loud and disrespectful. When they finally left, we got about three hours of sleep when at around 5:00 am the semi-trucks and lift trucks started into and out of Keim Lumber. The entrance way for the lumber store is right next to the cottage and is a steep hill. There is no way we could sleep through all that noise.
We contacted the manager on duty at the time and told him we had such a terrible night that we were just going to forfeit the second night and find another place to stay. He admitted having trouble with the teenagers for a long time. He also told us they had no staff on duty to clean that day. He told us we would be receiving a check in the mail for the refund of the second night. It didn't happen. This was a TOTAL disaster!
The only thing that was fairly good was the food that was included in the stay but due to the fact they didn't live up to their voluntary promise on the refund, we will have nothing to do with either the restaurant or the cottage in the future.
Beware and look before you book!
- Also Known As:
- Grandma`s Homestead Cottage Hotel Charm
- Grandma's Homestead Cottage Charm, Ohio