Really convenient location......right off of I-77. It's minutes away from great shopping at Belden Village as well as other shopping centers. LOTS of restaurants and Football Hall of Fame. Rooms were large and clean. The staff was friendly and breakfast was very nice.......waffles, hard-boiled eggs, scrambled eggs, bacon, cereal, muffins, fruit, etc etc. We have stayed there before and will do so again. Only reason not to get five stars.....it's not in Disney World. :-)

Good location ... clean, spacious room ... free wifi and OK breakfast.
Easy access to shopping and dining as well as the Hall of Fame and very close to I-77.
Good price at this time of year ... staff friendly anmd accomodating, especially Mandy at the front desk.
I am in Canton twice a year ... always stay here.

My husband and I booked this room and was not disappointed. We could have gotten a cheaper rate if we had prepaid but then it would have not been refunded if we had canceled. The room was clean and quiet. The free wi-fi is a plus. The hot breakfast was okay; the oatmeal was instant and there was no microwave to cook it in. I was disappointed that I couldn't get a refrigerator for the room. The location is very convenient- close to the mall and access to the highway. I liked the fact that we could get both the Wall Street Journal and USA Today for free.

On arrival, I found our room had a Queen bed rather than a King as we had reserved. I telephoned the front desk to let them know and see if a switch would be possible. This was not possible, however, rather than apologize for this disappointment and attempt to make things right in some way, the young man that I spoke with simply proffered an excuse that another guest had "overstayed" and as a result the rooms had been changed. He didn't say, "tough luck," but he might as well have for the complete lack of empathy he showed. I found his attitude unprofessional and felt very unwelcome.

I can certainly understand rooms becoming unavailable. It was their eagerness to blame guests for problems and unwillingness to take responsibility for their own establishment that was so unsatisfactory. Emails to management (****reed@snbhotels.com on Sep 28, and ***OH440@choicehotels.com Oct 3) and a comment on the choicehotels web form have gone unanswered. There was a card in our room explaining this hotel's Commitment to Satisfaction, and how we ought to bring anything wrong to their attention promptly, so they could correct it. I did, three times, and their staff showed an utter lack of interest in our satisfaction.

Housekeeping was attentive, and furnishings were serviceable. Breakfast was sub-par, with watery powdered eggs and slimy thin bacon. I won't be staying in a Choice/Comfort property again. I'll go back to Marriott or Hilton, where the service is pleasant and my business is welcomed.