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“A nice hotel, but what's with the package deal "hard sell" at check-in?” 4 of 5 stars
Review of Courtyard Canton

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Courtyard Canton
3.0 of 5 Hotel   |   4375 Metro Circle NW, Canton, OH 44720   |  
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Ranked #3 of 13 hotels in Canton
Top Contributor
329 reviews 329 reviews
149 hotel reviews
Reviews in 133 cities Reviews in 133 cities
422 helpful votes 422 helpful votes
“A nice hotel, but what's with the package deal "hard sell" at check-in?”
4 of 5 stars Reviewed October 30, 2009

Stayed here overnight as part of a seminar going on nearby. Everything about the stay was fine, if nothing too great.

Thought it very strange, though, at check-in we were given the "hard sell" by not 1 but 2 desk clerks to buy a package deal for going to the Football Hall of Fame (maybe 10 minutes away). We probably told them 3X that we didn't have time to do the museum, but didn't seem to soak in. Then came a hard sell for a $10 upgrade to our room that included a free drink at the bar or pantry and a complimentary breakfast buffet. In all my travels, I've NEVER had a check-in experience like this.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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118 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Huber Heights Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2009

Thank you so much for going out of your way to make sure our stay was 1st class! I know it was a busy holiday weekend. The level of customer service that we received was extraordinary. I want you to know that I will highly recommend this hotel to everyone I know. It was a pleasure!!!!! Sincerely Linda McCutcheon lmccutcheon@woh.rr.com

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 14, 2009

Can't go wrong with this Courtyard. ... the rooms are clean and fresh and the rates are very reasonable. I stay here 4-5 times a year while on business nd have never been disappointed. The food at the bar was terrific - some of the best soup I have ever eaten and quite reasonably priced. Breakfast is always good as well. They had a wine and cheese tasting in the lobby the night I was there....I didn't indulge but everyone who did seemed to enjoy it. Certainly a nice perk at a value priced hotel. The real gems here are the staff though....always helpful and very friendly to a one. Once you figure out how to get to it (it is sort of hidden behind a shopping center) you will want to return again. I typically stay at full service hotels but even if there was one in the vicinity, I would choose this Courtyard.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dayton Ohio
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 7, 2009

I stayed at the Courtyard by Marriott as part of the National Association of Postal Supervisors Ohio state convention August 20-23rd. I found the room to be clean and the staff very friendly. I called the front desk to request extra hangers and my request was dealt with promptly. The only complaint I have is the towels are too thin, they are not as plush as in other hotels I have stayed in. The hotel is near a shopping mall with the usual anchor stores, Macys and Dillards, and there are low priced chain restaurants nearby. The buffet breakfast is good and adequate for the money and if given the opportunity, I would stay there again.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charlotte
1 review
5 of 5 stars Reviewed September 3, 2009

I have never stayed at a hotel with such a helpful, cheerful staff. I kid you not. They were professional, gave great local advice on restaurants and other amenities and were very attentive to my family's needs. This Courtyard has been recently renovated so the entire hotel is very comfortable, clean and updated. I left my stay there completely satisfied with my experience.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, IL
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 25, 2009

We stayed at the Courtyard Canton this past weekend for a wedding. The hotel seemed to be very nice. It appeared fairly new and was definitely clean. Our room was very nice. The curtains were so fantastic that you couldn't tell the difference between night and day when they were closed. The room had a refrigerator which was nice to put a few drinks in. Maid service was thorough. I found the price to be a little high for Canton, Ohio though. I stayed in a nicer regular Marriott 3 weeks prior that was much cheaper. There was also free internet.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ohio
1 review
5 of 5 stars Reviewed August 24, 2009

Without a dought this has been the best Hotel we have ever stayed at.....

The Staff was great to work with and always willing to help us with whatever we needed.

We hosted our state convention with over 70 members and it was great.

The food was great the service was great and I cannot say how much we enjoyed our stay.

If you are looking for great service and food, this is the palce for you.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard Canton

Also Known As:
Courtyard Canton Hotel Canton
Courtyard Canton Hotel
Canton Courtyard
Canton Marriott
Courtyard Canton Ohio
Address: 4375 Metro Circle NW, Canton, OH 44720
Phone Number:
Location: United States > Ohio > Canton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Canton
#4 Business Hotel in Canton
#4 Family Hotel in Canton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Canton 3*
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