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“Clean pleasant stay” 4 of 5 stars
Review of Courtyard Canton

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Courtyard Canton
3.0 of 5 Hotel   |   4375 Metro Circle NW, Canton, OH 44720   |  
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Ranked #2 of 13 hotels in Canton
Newark, Ohio
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Clean pleasant stay”
4 of 5 stars Reviewed March 24, 2013 via mobile

This hotel is very clean. Our room was very nice and big. However, I'm sure our queen beds were full beds. My husband and I didn't get much sleep because we had no room. Other than that it was a pleasant stay.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, April 1, 2013
Dear Shannon Y,

Thank you for review and kind comments. You're right, the beds in our double rooms are in fact doubles and not queens. Thank you for your business and please come again.
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146 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Atlanta, Georgia
Top Contributor
97 reviews 97 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 14, 2013

The brand lived up to my expectation from having stayed at other Courtyards. The room was spacious and clean with the standard amenities. Personally I thought the rate to be a tad high but with the help of an AAA discount, it was very reasonable. In the lobby there actually was a large bar area with several televisions. This was an unexpected touch from other Courtyards I have stayed in.

The location itself, is ideal. Directly off of the highway and in the middle of many restaraunts and shopping (Belden Village Mall is directly across the street). While a little awkward, finding the location is not a major exercise. Just know that once you exit the highway, it is immediately nearby. You will enter a drive for other business and the property is set way in the back.

Service was perfect and I woud certainly stay again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, March 18, 2013
Dear amitchella,

Thank you for your comments and kind words about our hotel and your stay. We appreciate your sharing your comments and it is always nice to know that we lived-up to your expectations. We appreciate your business and look forward to having you as our guest again. Thank you again for your kind comments.
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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 12, 2013

My wife & I came to Canton to attend the Wind Chime Ball- a wonderful event that raises funds for families affected by breast cancer. Courtyard Canton supported their efforts by hosting a reception after the ball. Classy.

Our room was spacious and well-appointed. A very comfortable king-size bed, flat screen TV, mini-frig, coffee maker, iron/board and a very nice hot shower were much appreciated. Clean.

We deliberately slept in and missed breakfast. (BTW: breakfast is not included in room rates.) The desk clerk gave us recommendations/ directions to nearby establishments. Courteous.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, March 14, 2013
Dear Eljara,

Thank you for your time, thank you for your comments and thank you for your business. It is very much appreciated and goes a long way in reinforcing our customer service values that we live every day. All of our guests that share their experiences are meaningful and help us to provide the level of service and products that our guests deserve. We appreciate your "classy" comments and hope you'll come grace us with your presence again. Thank you again.
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Pittsburgh
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2013

Stayed for 2 nights on business. Courtyards are usually a pretty safe bet when it comes to a good hotel and this property fits the bill. Nothing extravagant but very nice for a limited service property. Rooms were cleans, building was clean, and the staff was excellent. Recommend staying here for business or with family. Only complaint was that the food in the bar was terrible. The staff was excellent but the food made me sick. Other than that, nice experience. I would recommend. Little pricey if traveling for leisure. If your going to pay $200/night, stay at a full service place.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, March 12, 2013
Dear CoryL,

Thanks for your comments about our hotel. Glad to know that you enjoyed your stay and found the hotel to your liking. However, I'd like to know more about your bar food. We certainly didn't want you to have a problem. Please feel free to call me if you'd like to discuss what happened. I'd really like to know. Thanks again for your positive review.
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Hillsdale, MI
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 25, 2013

Like other reviewers mention, it's very hard to find this hotel. It's very visible from I-77, but you just can't get there!
Once we found it, check-in was fine, but there's only one small elevator that services all five floors of the hotel. We often ended up taking the stairs (room was on the 3rd floor), rather than waiting. The lobby area is very large, and it was nice to have a place to sit with family members and visit. The entire hotel seemed a little dated - color schemes, etc. - but very usable.
The bed, television, and easy chair were great. Our bathtub was not great - just hadn't been rinsed well.
Will we stay here again? Not sure - lots of other choices in the area. But the location worked well for us, and there are lots of restaurants and shopping opportunities nearby.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, March 12, 2013
Dear Laurie56,

Thank you for taking the time to relate your experience. You along with others have experienced the visibility issue but we appreciate your takiing the time to find us. You've also made a similar comment about the elevators and it appears that we need to do a better job of letting our guests know that we have 2 elevators, one on each end of the building. No need to use the stairs unless you want to. However, I appreciate your comments and hope you'll stay with us again.
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Charlotte, NC
Top Contributor
103 reviews 103 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 24, 2013

Don't get me wrong. This Courtyard has been well-kept. Clean. Comfortable beds. Nice TV sets. Nice small workout room. Small pool but huge surrounding indoor pool space. Nice lobby. But popcorn ceilings and the old blue color scheme date the facility.

Pluses: Close to the mall and numerous restaurant options (BobEvans, Panera, Chipotle, Chilis, BoneFish, Outback, etc. Close to a large Giant-Eagle grocery store. Only about 5-10 minutes from the Akron-Canton Airport with shuttle available. Good service. Ample parking.
Minuses: Besides the decor, the hotel is a bit tricky to find the first time - there is an easy entrance off Everhard road westbound, just after the I77 interchange. A small sign marks the entrance behind a run-down motel and "security store". GPS will take you to the main entrance off Dressler road.
Other options: Across the I77 interchange to the East is a cluster of hotels including La Quinta, Comfort Inn, Hampton Inn, and a Residence Inn. These also appear a bit dated and were not as busy as the courtyard the week we were there.

Room Tip: Rooms along the back facing the courtyard get more noise from the highway, but not too bad.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, February 26, 2013
Dear Sheaf01,

Thank you for taking the time to relate your experience of our hotel. We appreciate your comments and are pleased that you enjoyed your stay. Location has always been a challenge for us but people always seem to find us and enjoy their stay once they do. I'm glad you found everything clean and useful and convenient for your needs. Thank you again for your comments.
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right here
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 17, 2013

We were surprised by this Courtyard. Just finding it was interesting; the two entrances have postage-sized signs. And fairly well hidden. One sign is immediately after exiting I77 north. If you blink, you'l miss it. The road is behind a business plaza and very odd. The other entrance is on a busy road, at a curve, and it sits back from the road. Zipped by it twice before we saw it. Wondering if this was a different property because it isn't like the usual courtyards.

The 'At Your Service' staff was excellent, as usual. The lobby bar was nice and had a lovely bartender / waitress (sorry didn't get name but long dark hair) Good drinks and surprisingly tasty pub food (beer cheese soup yum) Breakfast buffet was delicious, with made to order omlets on weekends. $10.99 was fair. They did run low and then out of some items, replaced eventually, but couldn't keep up with the crowd that morning.

Rooms are typical courtyard, clean and functional. The wi-fi was intermittent at best. Frustrating. In a city this size, for a Marriott, we expected better.

The plumbing was slow. Very slow. Not an issue to most except teenagers :)

We would stay again but might check out other places too, just for fun. (stayed at the Best Western recently too; see other review)

Pool and hot tub in a spacious area, looked clean, but didn't use.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffhach, Manager at Courtyard Canton, responded to this review, February 20, 2013
Dear Funntimes,

Thank you for your comments and recognition of our staff. We appreciate your feedback and understand the challenge of finding us if you're not familiar with the area. We're glad to know that you enjoyed your stay and hope you'll come visit us again.
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Additional Information about Courtyard Canton

Address: 4375 Metro Circle NW, Canton, OH 44720
Phone Number:
Location: United States > Ohio > Canton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Canton
#3 Family Hotel in Canton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Canton 3*
Reservation Options:
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Also Known As:
Courtyard Canton Hotel Canton
Canton Courtyard
Canton Marriott
Courtyard Canton Ohio

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