My family and I stayed to celebrate my 50th birthday and overall, the vineyard and accommodations were awesome. You can tell that great care has gone into making this place a special, classy, Tuscan experience. However, I don't believe anyone would disagree that for the price, expectations are high. To that end, please don't consider this a negative review, but I would be remiss if I didn't point out that small details, that are a given at other less expensive accommodations, could use some attention here. At CHECK-IN, which was easy, I confirmed that we were a family of 4 (3 adults and a teen) and that we would have breakfast for 4 and towels for 4 in our room. I was assured we would and was told not to worry about breakfast- "there would be plenty" for everyone. THE ROOM: We stayed at Villa Portofino which was steps away from Villa Grande and parking. The Villa and room decor were a dream. We booked the 2-story king. The bed AND sofabed were among the most comfortable we have ever experienced. We were, however, surprised to find empty cans, trash and toys under the sofabed when we pulled it out. We made note of this on the check-out review. We had to request a 4th set of towels each day we were there. Our first breakfast arrived and looked delicious, however, we only received breakfast for 3. I tracked the waiter down and told him we were missing a breakfast and was told that was because we had a child in our room and he would bring a bowl of fruit. I told him that the "child" was a 15-year old and she needed the same breakfast everyone else got. He promised to bring it. We waited quite some time for that breakfast before I walked over to Villa Grande to ask again for it. We finally decided to eat without it because our food had gotten cold. Later when breakfast was over, the breakfast came. When we returned to our room later that evening, we had a $25 gift certificate and an apology under the door. That was appreciated, thank you. The next morning, our breakfast contained 3 of some breakfast items and 4 of some breakfast items. We shared and made do. After the first day, the villa ran out of cups, coffee cups, spoons, water, juice, coffee, sweetener, etc. I and other "villa mates" called for more and we received more coffee, 2 more coffee cups but nothing else. Others rinsed coffee cups out and reused them. DINING: Though we made reservations for the Bistro in advance our first night, our waitress rushed us through the evening and made us feel like we were somehow being "worked in". This was our first visit so we had questions about the wine tasting selections and menu and this seemed to frustrate her. She was very impatient and rushed us through our wine tasting selections and food order. As a result, my daughter ordered what she thought was a simple salad but was not. When it came, she took one fork full and determined she did not like it and told the waitress who gasped and said, "Well does anyone else want this?" She was so irritated, and showed it, that my daughter declined to order anything to replace it because she didn't want to tick the waitress off further. Though the salad was basically untouched, the waitress did not remove it from our bill. The Piazza Outdoor Patio provided friendly service, great food and ambiance. We didn't get a chance to eat at the Crush House, but did visit and were made to feel very welcome by everyone there. SHOPPING: The women at The Marketplace were very friendly. We had the pleasure of being at Gervasi for The Farmers Market and enjoyed it. OVERALL: THE PEOPLE: Friendly. THE PLACE: Beautiful. THE SERVICE: Somehow, I'm certain this is being worked on daily towards making this Venue a true trifecta!
- Also Known As:
- The Villas At Gervasi Vineyard Canton, Ohio