I was looking for a house in the area and knew that would take a while, so I decided to get a room for a week. I wanted a decent hotel, so I didn't go with the 120 weekly rate hotels and decided to go with Knights Inn, whom is part of the Windham chain. Wow. The other reviewers are right about the smelly rooms. Also, the sink was difficult to start, the bathroom had some kind of mat on the bottom hiding who knows what, and the refrigerator was stained. But the real kicker is waking up at 2am to find bed bugs in my bed. Went to the front desk with some bugs I had smashed, and the night clerk kept trying to tell me it wasn't bed bugs because it had wings. I kept telling her, no, it clearly does not have wings. Little did she know I am a front office manager myself and had gone to a 3 day conference on bed bugs not even a year ago. After some hesitance she did move us to another building. This room was MUCH worse than even the other one. The headboard was broken and leaning to one side. The wallpaper was seriously peeling away in one corner, and at one point I saw a bug crawl out from underneath of it. There was something sticky in the microwave; it obviously hadn't been wiped out. The toilet in the bottom was stained; it looked horrible because it's dark brown- looks like something stuck to it if you know what I mean. The shower hadn't been wiped out at all; there was hair and debris EVERYWHERE. Also, it appears that every room the faucets in the bathroom and for the sink leak horribly and their solution is to make it tough to move the faucets. Once we turned them on once after fighting them they ran constantly. Not even just dripping but a constant waste of water.
I had asked on my 3rd day if I left early if I could get my money back, and the clerk said no, that it was already charged. When I talked to the manager on the phone (he was not on property everytime I asked, I ended up agreeing to talk to him on the phone) he said he would give me a free night for the bugs. That's nice. It won't even cover the cost of the laundry I had to do; I had brought a weeks worth of clothes in to the first room and I had to take all of those to a laundrymat to make sure the dryers got hot enough to kill any bugs hitching a ride.
I have stayed all over the country; I manage a hotel myself. This was a disgusting stay through and through.
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- Also Known As:
- Knights Inn Canton Hotel Canton
- Knights Inn Canton Ohio