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“Great Service and Great Rooms” 5 of 5 stars
Review of Holiday Inn Express & Suites Cambridge

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Holiday Inn Express & Suites Cambridge
2.5 of 5 Hotel   |   2035 Southgate Parkway, Cambridge, OH 43725   |  
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Ranked #3 of 14 Hotels in Cambridge
Lakewood, Ohio
Top Contributor
109 reviews 109 reviews
38 hotel reviews
Reviews in 63 cities Reviews in 63 cities
59 helpful votes 59 helpful votes
“Great Service and Great Rooms”
5 of 5 stars Reviewed September 1, 2014

We arrived at the hotel and were very Pleasantly greeted by the woman at the front desk, checked in quickly and they explained where everything was in the hotel. Went to the room, very nice sized room with very comfortable King Bed with 2 firm and 2 soft Pillows. A nice chair and ottoman, Desk with chair, Microwave and Fridge. Nice toiletries, Towels and hairdryer in the bathroom. Free Wifi, Free good Breakfast as well. Nice indoor Pool and hot tub, and Excellent work out room. The hotel is very new and in excellent shape. Plenty of place to eat around the hotel and easy access to I-70. Recommend this hotel if you are in need in the area.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressCambridge, Guest Relations Manager at Holiday Inn Express & Suites Cambridge, responded to this review, September 2, 2014
Thank you for taking the time to provide us with such useful feedback! Our staff are always sure to welcome guests as family. We try to provide pleasant, helpful service whenever our guests may be in need. Our pool and hot tub provide a great way for guests to relax, and the fitness center is a convenient way to squeeze in a workout while you're on the road. We're happy to hear that you were able to enjoy so many of our amenities and certainly hope to see you again soon.

As always, thank you for choosing the Holiday Inn Express & Suites of Cambridge!
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23 reviews from our community

Traveler rating
    18
    3
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 31, 2014

This hotel has that brand new kinda clean, which is always nice. Beds were super comfy. Bathtub/shower was big and clean. Wish they had some bubble bath available.

The breakfast had the best choices I have ever seen in a complimentary breakfast. Fresh walnuts! Love that. Chobani yogurt, eggs, bacon, biscuts, etc. My family ate their fill.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressCambridge, Guest Relations Manager at Holiday Inn Express & Suites Cambridge, responded to this review, September 2, 2014
Thank you for taking the time to give such a great review! We are certainly making it a top priority to keep the hotel looking brand new for as long as possible; it's fantastic that you can see that! We are also happy to hear that you and your family were able to enjoy the Express Start breakfast. The variety of food offered makes for an excellent (and delicious) start of the day!

We would like to thank you for choosing the Holiday Inn Express & Suites of Cambridge, OH and hope to see you again soon!
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Wildwood, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Just about the best hotel we've ever stayed in! Wish we could've stayed much longer! We recommend everyone stop by here! You will absolutely love it I promise and I do have experience in this area! The staff were warm and friendly and the rooms were like no others I've been in!
Barbie

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressCambridge, Front Office Manager at Holiday Inn Express & Suites Cambridge, responded to this review, August 3, 2014
Thank you for the fantastic review and your high recommendation! We are so pleased that you enjoyed your stay with us and hope that you can make it back if you are ever traveling through the Cambridge area again. We try to welcome all guests and are so glad that you were able to experience that sincerity.

Again, thank you for such kind words and your appreciation.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

I really appreciate the manager for helping out to stay at this hotel, he and his staff treated me like I was family, to get anything there I only had to ask, even when I first came into town they were not afraid to call another hotel because they had no room but still found a way to get me into there hotel a day later, the front desk staff, the manager and housekeeping was some of the best and that's why our company stay at the Holiday Inn Express because of people like this, thank you all very much

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressCambridge, Front Office Manager at Holiday Inn Express & Suites Cambridge, responded to this review, July 28, 2014
Thank you for choosing us - but more importantly, thank you for the very kind words. Here at the Holiday Inn Express & Suites of Cambridge, we try our absolute best to be as welcoming as possible to our guests. It is very much appreciated on our end when a guest takes notice of that and values it. We like to make sure each guest feels important (because they are), and we are always happy to make accommodations to make your stay more comfortable.

Thanks again and we hope to see you soon!
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Ohio
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 27, 2014

We stayed as part of a larger group while our daughter played in a local softball tournament. I cannot say enough positive things about this hotel and its staff. It is a nearly-new facility, which is very nice, but you can tell by the painstaking efforts of the housekeeping staff that they intend to keep it looking like new for a long time to come. EVERY staff member from front desk to housekeeping was friendly and helpful. The evening manager even accommodated a request to keep the pool open a little later so our kids could swim after their games were delayed past the normal pool closing time. I regret that I did not catch her name, but if you stay you will find her everywhere - helping out with an ever-present smile. The housekeepers always greeted us, asked how we were doing, and asked if they could do anything to make our stay better. The rooms were spotless, and breakfast was very nice, especially when you consider the cost. The man who ran the buffet always made sure that the line was re-supplied. And the cinnamon rolls are amazing! So many little things added up to a great experience. This is not a high-end hotel in terms of price, but I have stayed at a lot of luxury hotels that could take a lesson from this small little gem in Cambridge!

The only problem is that it can be difficult to find. Need better signage since the area has so many restaurants and hotels. We had to call the hotel, and of course they guided us there in a very friendly way.

Room Tip: I would ask for a room on the back side of the hotel, away from the parking lot.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, General Manager at Holiday Inn Express & Suites Cambridge, responded to this review, July 2, 2014
Thank you so much for the great review. We love hearing feedback, especially when a guest has such a great experience. I will pass along the compliments to all of the staff; it's always nice to know that our efforts are being noticed and appreciated.

As for the signage, this is a major concern and our hotel is certainly trying to find a better solution. We are hopeful that either a larger sign or a more appropriate location for our current sign will remedy the issue.

Again - thank you for the review and, as always, thank you for being our guest. We look forward to seeing you next time you're in the Cambridge area!
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Newberry, South Carolina
Top Contributor
201 reviews 201 reviews
56 hotel reviews
Reviews in 100 cities Reviews in 100 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed June 26, 2014

Lovely property easily accessed off either I-77 or I-70 and adjacent to many good restaurants. Set back from highway noise, this is a new hotel with comfort and value high on their priority list. Staff upgraded me without my even requesting. Breakfast was large, hot, and delicious. This will be my new destination while traveling in east central Ohio.

Room Tip: High, even numbered top floor rooms put you furthest away from highway.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, General Manager at Holiday Inn Express & Suites Cambridge, responded to this review, July 2, 2014
I am thrilled that you found your stay at our hotel to be so enjoyable. We definitely try our best to be as accommodating to each guest as possible, and I'm glad that you were able to experience that. Guest satisfaction and comfort are certainly at the top of our priority list, and reviews like this make it so worthwhile.

Thank you for the excellent review and we truly appreciate your loyalty. We'll see you the next time you are stopping through!
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

Stayed at this hotel for work. Have to share rooms with someone on the opposite shift because of 24 hour operations. Cleaning staff did an awesome job at coordinating cleaning times to where sleep was never interrupted. Entire staff was very friendly! Breakfast was good. Beds were the most comfortable I've ever had in a hotel and I live in hotels. Very attractive staff too ;)

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, General Manager at Holiday Inn Express & Suites Cambridge, responded to this review, July 2, 2014
Thank you for the review and compliments. We try our very best to work with guests to make sure you receive both the service we promise, and the comfort you seek. I am glad you have found us to be so accommodating and friendly.

If you find yourself in the area again, we hope to see you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Cambridge

Address: 2035 Southgate Parkway, Cambridge, OH 43725
Phone Number:
Location: United States > Ohio > Cambridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Cambridge 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
The Holiday Inn Express & Suites of Cambridge, Ohio is sure to meet all of your business and leisure needs. With 77 rooms ranging from standard rooms to a variety of suites, there is sure to be the perfect room for you. Our indoor swimming pool and spa offer the chance to rest and relax, and our fitness center provides a convenient workout while you're away from home. After recharging in a quiet, comfortable room, guests can enjoy the complimentary Express Start breakfast before beginning their day! Here at the Holiday Inn Express & Suites of Cambridge, Ohio, we are committed to providing top-notch customer service alongside of the clean and comfortable, value-packed accommodations. We look forward to serving our guests with smiling faces! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Cambridge Ohio

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