I recently stayed here with my mother in law for her birthday. We booked the hotel through Hotels.com the day before and paid in full with no issues. When we got to the hotel though, they advised us they had no reservation in place for us.
The front desk clerk, Tracy, was extremely rude and unhelpful from the beginning. We stood in the lobby for over an hour while she argued with Hotels.com. They even faxed her a receipt showing we paid for the room, and she would not accept that, and kept trying to make us pay again for the room. When we tried to explain, again, that we had already paid, she told us to "zip it". She finally let us in the room an hour and a half later after she decided we weren't lying.
I was extremely unhappy with her attitude; we have stayed at this hotel many times before, but will never stay again as she has ruined this hotel for us.
- Official Description (provided by the hotel):
- The Hampton Inn Cleveland Airport - Tiedman Rd is conveniently located only 4 miles from Cleveland Hopkins International Airport. In addition to the free hot breakfast, airport shuttle, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Hilton Hotels, Cheap Tickets, Hotels.com, TripOnline SA, Booking.com and Tingo so you can book your Hampton Inn Cleveland Airport-Tiedeman Rd reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Cleveland Airport-Tiedeman Rd Hotel Brooklyn
- Hampton Inn Brooklyn
- Brooklyn Hampton Inn
- Hampton Inn Cleveland Airport-Tiedeman Rd Brooklyn, Ohio