I arrived late with my family (around 11:45pm) and had to get up at 7:30 for a flight. Upon arriving at our room I was greeted by about 10 very loud and drunk guests all in their mid 50's. They decided that the best place to continue their party was literally right outside the door to my room. I could see about half of them through the peephole. They were all very loud and laughing hysterically and a few were running up and down the halls. I called the front desk to complain and to the manager's credit someone came up and dispersed the drunkards so I finally got to sleep around 1am only to be bolted out of bed at 2:40am by the hotel fire alarm. Upon exiting outside the manager at the front desk was apologizing as we were walking by him.. The hotel cleared out and waited in the parking lot for the fire department. Someone from the 3rd floor had come out and said there was smoke on the 3rd floor. About an hour later the all clear was given. It took a while for me and my family to go back to sleep. But lo and behold the staff had managed to slip my bill under my door sometime between 4 & 7am. When I went down to the front desk and asked them if they would comp my room or give me credit for a night's stay at another hotel they didn't bat an eye. They gave me the night for free. Some [--] on the 3rd floor had sprayed a full canister of a fire extinguisher and this was what set off the alarm. The hotel obviously has cameras everywhere so it wouldn't be hard to locate the culprit. While the evening was not a well rested one, I will say the staff was fantastic & the beds and pillows were comfortable (what little amount I used them). I've always had good experiences at Hampton Inns and other than the rude guests on this particular evening, the hotel was nice.
- Official Description (provided by the hotel):
- The Hampton Inn Cleveland Airport - Tiedman Rd is conveniently located only 4 miles from Cleveland Hopkins International Airport. In addition to the free hot breakfast, airport shuttle, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more less
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- Also Known As:
- Hampton Inn Cleveland Airport-Tiedeman Rd Hotel Brooklyn
- Hampton Inn Brooklyn
- Brooklyn Hampton Inn
- Hampton Inn Cleveland Airport-Tiedeman Rd Brooklyn, Ohio