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Brook Park

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Airport Plaza: Traveler Reviews


16161 Brookpark Road, Brook Park, OH 44142
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Best fare found from Philadelphia to Cleveland: $249

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78% Do not recommend
2.5 of 5 stars 55 reviews
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Beware!!! Stay away!!!

Airport Plaza

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1 of 5 stars
ivyleigh   1 contribution
pennsylvania
Jul 9, 2008 | Trip type: Family
4
people found this review helpful

AAAHHHH!!!! That is about what stands to be said about this place. Got into our room and went to turn on the A/C and it worked, if you like the furnace running on a 90 degree day. The toilet was not clean and the bathtub was NASTY!!! There was no main lock on the door and it was so far from the doorjam that you could see through it. Went down to the service desk and complained. Rep at desk said she would send maintance man down (did not offer new room, just an apology) We left for about 4 hours to find something to do (the pool was as disgusting as the bathtub) I was afraid that my children would pick up some kind of disease from it (DOES NOT LOOK LIKE PICTURE AT ALL). When we came back later that night our room was about 102 degrees (no maintance man showed up) Went back to front desk, Rep had no note for anyone to come to our room. WOULD NOT MOVE US TO ANOTHER ROOM BECAUSE WE WERE CHECKED IN OVER THREE HOURS BEFORE HAND!!! HUH??? The next morning we went to breakfast, I got a glass of OJ, that we had to split four ways. There was no food left and it was only 7:30am. I went back to the front desk and asked for my money back for the following nights we were to stay there. Rep told me that she would not refund my money because I CHECKED IN OVER THREE HOURS AGO!!!! HUH??? I asked to see a manager, sorry, no manager on duty on SATURDAY. She tried to call one but noone would answer their phone. I gave the girl a half hour to get ahold of the manager....NO ANSWER!!! She finally refunded my money for the nights not spent there but it wasn't HER PROBLEM for the night we spent there. I WOULD RATHER SLEEP ON THE SIDEWALK THEN STAY AT THIS LOCATION.

  • Liked — NOTHING
  • Disliked — EVERYTHING
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since July 09, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Not a place you want to stay at

Airport Plaza

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2 of 5 stars
peard33   7 contributions
San Diego
Jul 3, 2008
1
person found this review helpful

The hotel was pretty crappy. The "non-smoking" room smelled of smoke and was not cleaned probably. But a terrific white lady, who I assumed to be the manager's assistant or someone in a similar position, was quite nice in cleaning the room and making us feel comfortable despite the stench of cigarette smoke in the hallways. The gym was a joke too--way smaller than it is faked to look like in pictures. There is also a club/bar attached to this hotel. The noise is not an issue, but the shady characters the place draws in is. I would not recommend this place at all. Pay $25 extra and stay somewhere that is halfway decent.

The hotel is owned by some dude named Sanjiv. Forgot his last name though.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Member since June 02, 2007
  • Would you recommend this hotel to a friend? No
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I wish I gave in and payed more for a semi decent hotel

Airport Plaza

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1 of 5 stars
ldc26   1 contribution
rochester, ny
Jun 17, 2008 | Trip type: Solo travel
2
people found this review helpful

Absolutely disgusting!! I know you get what you pay for, but seriously?#! I had to take a shower with a plastic cup because the water was SCORCHING HOT. The only way to control the water temp was to use the water coming out of the faucet. If you used it from the shower head, no matter how hot or how cold you turned the dial, it all came out burning out! When I went to complain at the front desk, the girl said she would leave a note for the maintenance guy. I also asked for toothpaste and she said they ran out."they must've been busy today and used it all." She admitted she only works the 3rd shift and doesn't know anything. THATS FOR SURE.
When I went back 30 minutes later to complain about the coffee pot not working it was a different customer service rep. I asked her if they were sending a maintenance guy, or whether the girl wrote down my complaint. She checked a sheet, and goes, nope. I don't see anything. I was outraged that the previous CSR would pretend to do such a thing. I asked to speak with the manager and she told me he doesn't come until 9. I asked her to take down my number and have him call me as soon as he got in. I have been waiting for 3 days, and no word yet. I will be following up today.

Please do not stay here. Do not pay for such a dump. Hopefully they will go out of business and a nicer place with helpful staff will replace it.

  • Liked — Nothing
  • Disliked — EVERYTHING
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since June 17, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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for 50 bux which is a dinner mediocre place u get a room for night

Airport Plaza

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3 of 5 stars
jzillman   5 contributions
mishawaka, in
Apr 21, 2008

Ive stayed there a few times... i travel alot and always looking for bargains i bring my own coffee pot ... bug spray and linens lol.. I know .. but the money it saves me staying here. I can shop .And with our economy the way it is .. probably wont be long before people have to live at hotels like this... Take it for what it is a cheap night maybe some poor children can get a pool for a night and have a good time... Its a bargain and close to everything ... Im staying there this wk 4 days and im loaded with my stuff to make my room homey we will be fine ... Im a nurse .. I see everything and this is ok Ive seen worse...

  • Date of stay November 2007
  • Member since June 23, 2005
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Disgusting place

Airport Plaza

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1 of 5 stars
ColumbusAmerica   1 contribution
Windsor, ON
Mar 4, 2008 | Trip type: Family
2
people found this review helpful

Believe me guys, I use Days Inn everywhere all the time, but it was my worst experience: I needed a place that accepted pets and unfortunately everything was booked in the city because of the Air Show. I booked the room by internet and the pictures looked fine. When I was there I got a room with all kind of smells, dirty, big colored spots on the carpet, web spiders everywhere, and dead mosquitos with bloody spots on the wall... even worst: there were hairs in the pillow and the sheets weren't convincing about their cleanness. I went to complain and the receptionist blamed the cleaning people and gave me another room less dirty but equally disgusting. My daughters went to the outdoor pool and came back commenting about the bad condition of the pool area. Being 11pm my wife convinced me to stay that night in there and move out the next day.

  • Liked — The adjacent mexican restorant... the only good thing!
  • Disliked — lack of cleanness
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 04, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Airport Plaza Also Known As

  • Days Inn Brook Park
  • Airport Plaza Brook Park
Address: 16161 Brookpark Road, Brook Park, OH 44142