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“Very nice and cheaper than most Holiday Inn Express rates.” 4 of 5 stars
Review of Holiday Inn Express Brookpark - Cleveland Airport

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Holiday Inn Express Brookpark - Cleveland Airport
2.5 of 5 Motel   |   16330 Snow Rd, Brook Park, OH 44142   |  
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Ranked #1 of 5 Hotels in Brook Park
Alma, Michigan
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Very nice and cheaper than most Holiday Inn Express rates.”
4 of 5 stars Reviewed November 20, 2013

We were there for a single night visiting family. The place was clean with a very nice lobby and an attentive desk staff. The room was simple but comfortable. Two beds, good pillows a small refrigerator and a microwave. There were lots of outlets and the internet was free. The bathroom had good water pressure, the rooms were quiet and breakfast was basic but hot and fresh. The closest thing I would come to a complaint is that most hotels these days seem to assume everyone traveling is a business man so the channels are heavily weighted towards news and sports. Holiday Inn Express is usually 15 - 20% more expensive than similar places so we were pleasantly surprised to find this was just about the same price. We would definitely stay there again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, November 22, 2013
Dear StV6-

Thank you for Staying Smart with Holiday Inn Express Brook Park Cleveland Airport! We always appreciate positive feedback from our guests. Our staff strives to provide excellence in customer service and quality. Please do come and see us again soon!

Regards, Management
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Mumbai (Bombay), India
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 27, 2013

The best Holiday Inn Express hotel I have stayed so far. Bigger rooms, better amenities and better breakfast than any other Holiday Inn Express I have stayed so far. If you are looking to stay near the airport, it is a very good bet.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, October 2, 2013
Thank you for Staying Smart with us. We strive to provide excellence in customer service. Thank you for your feedback and please do come and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

Checked in @ 8pm with no problems. Fast and friendly service. Tad pricey but there r some really crappy hotels around the cleveland airport. Room looks remodeled. Soft bed and great pillows. Hubby said free wifi was great and fast. Bathroom spotless. Shower has lots of pressure and towels r soft and thick. Cant comment on breakfast yet as its night and i only got here. So far i would highly recommend this hotel. Plus they have park and fly and free shuttle.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, October 2, 2013
Thank you for Staying Smart with us! Our employees enjoy reading about positive guest experiences at our hotel. We hope to see you again soon. Thank you for your feedback!
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Reckange/Meersch
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2013

Our GPS had a problem finding the hotel, went round the airport terminal twice! On arrival the staff were lovely, very friendly and helpful. Breakfast starts at 6:00. Booked a bus for my early flight. Price is good, would use this again for early flight.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, October 2, 2013
Thank you for Staying Smart with the Holiday Inn Express Brook Park Cleveland Airport. We strive to provide excellence in service to our guests. We thank you for your feedback and please do come back and see us again soon.
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Iowa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 9, 2013

Reasonably clean, good beds. Bummed that the pool area has been remodeled and the hot tub taken out. Nice guest laundry available and a workout room open 24 hours. Flight check-in and boarding pass printing available for free. Good breakfast.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, July 15, 2013
Thank you for staying smart with us! Please do come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, MI
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 5, 2013

Pros: Close to Cleveland Hopkins Airport, free breakfast.
Cons: Made me wait when I arrived as there was no one at the desk for a few minutes (I could hear talking in the back room but there was no bell), bed was not as comfy as I’ve found elsewhere at HIE, refrigerator compressor so loud I unplugged it, there was a coffee pot in the room but they neglected to leave me any coffee, no guide in room for television stations, and the parking lot was a mess (hoping they were preparing to repave). There were two almost identical lamps in the room; one on bedside stand and the other on the desk. Desk lamp had electric outlets built in – bedside did not. Why buy two styles?...most everyone has electronics they need to plug in bedside! I switched them (wonder if they noticed?).

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, July 15, 2013
Thank you for staying smart with us. I would like to thank you for your feedback and would like to sincerely apologize for your inconvenience during your stay. We have taken the necessary actions to re train staff and fix all issues that you had experienced with our facilities. Please contact us at 216.433.0004 and I would be glad to honor IHG reward points for the inconvenience. Please ask for the General Manager.
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Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 28, 2013

This was a good hotel and reliable like other Holiday Inn Express's.
It has a nice pool. The breakfast was a little smaller then many other Holiday Inn Express's that I have been to.

The staff was very friendly.

It is also close to the Zoo which was nice.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, July 2, 2013
Thank you for staying smart with us! We are honored that you enjoyed your stay. please do come back and see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brookpark - Cleveland Airport

Address: 16330 Snow Rd, Brook Park, OH 44142
Phone Number:
Location: United States > Ohio > Brook Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookpark - Cleveland Airport 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Brookpark/Cleveland Hopkins Airport hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brookpark, OH and Stay Smart at the Holiday Inn Express hotel while attending the following IX Center events: World Alpaca Owners & Breeders Association National Conference June 3-7National Sports Collectors Convention July 29-August 2Cleveland Women's Show September 11-13RV Bargain Expo September 11-13Famous Tri State ExpoSeptember 15-16Ohio Accounting ShowSeptember 23-24Midwest Marketing ShowOctober 7-8Oktoberfest October 23-25Fabulous Food Show November 13-15By Hand Fine Arts Show November 13-15Cleveland Christmas Connections November 20-22 ... more   less 
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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