We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible customer service...Charged higher rate than booked!” 1 of 5 stars
Review of Holiday Inn Express Brookpark - Cleveland Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Holiday Inn Express Brookpark - Cleveland Airport to your Saves list
Holiday Inn Express Brookpark - Cleveland Airport
2.5 of 5 Motel   |   16330 Snow Rd, Brook Park, OH 44142   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #1 of 5 Hotels in Brook Park
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Terrible customer service...Charged higher rate than booked!”
1 of 5 stars Reviewed March 27, 2013 via mobile

We stay at Holiday Inn Express locations quite a bit and the staff at this hotel was anything but helpful. When we checked in they seemed put out to check us in. After checking out we realized that one of the rooms we paid for was charged a higher rate than what was booked. When we called the hotel they told us there was nothing they could do. To me this is bad business especially since the area this hotel is located in is less than desirable and the hotel itself isn't worth the money you will spend. The rooms have a weird smell to them and the hotel lobby smells like cat urine. We definitely will NOT be staying here again on our way through Cleveland over the next few months.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review, April 11, 2013
Dear KMarie87,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Brook Park.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

95 reviews from our community

Traveler rating
    29
    35
    8
    11
    12
See reviews for
23
19
9
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Houston
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 25, 2013

The hotel location is a no brainer if you want to stay near the airport. Since I was visiting on government business they honored the government rate making it a great value. Not a whole lot of options close by if you want to get something to eat, but the staff can offer suggestions. The rooms are what you would expect, clean and comfortable. My room needed some minor repairs, but nothing that would keep me away. Nice down to earth staff.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
1 review
5 of 5 stars Reviewed January 31, 2013

I recently stayed at this Holiday Inn Express and was a little apprehensive as it is being remodeled. However, I was extremely pleased. The staff was so wonderful and the work at the hotel looks to be almost complete. My room was clean and comfortable and the free breakfast is an added bonus. When traveling out of Cleveland Hopkins Airport I will definitely use this hotel again and again.

Room Tip: The whole third floor will be brand new.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

I have read some negative reviews on this place but we took a chance anyway. Yes there is some minor upgrading to the building but the rooms were very clean, the staff was exceptionally nice and helpful. Free Breakfast was great. We would surely stay there again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecksville, Ohio, United States
1 review
5 of 5 stars Reviewed January 24, 2013

The staff was very friendly and helpful in booking my reservation and made sure I was getting the best rate. The location is wonderful as it is right near the airport. Easy access to shopping and restaurants. Room location was very quiet. A terrific full breakfast included. The renovation looks to be coming along nicely. Will be excited to stay again and see the finished results! If you are looking for a hotel in this area, I would very much recommend this one!

Room Tip: I was given a room on east end of building and it was very quiet and comfortable.
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
1 review
5 of 5 stars Reviewed January 23, 2013

My stay was comfortable and relaxing. The staff are friendly and were quick to correct a booking error so my credit card was not charged an incorrect amount. The construction looks to be complete and the upgrades have made it like a new hotel. I would suggest this location to friends and family and the hotel is very close to the Airport for our of town guests.

Room Tip: I want to stay in one of the new 3rd floor rooms.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockport, New York
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 22, 2012

While not Luxurious, it was a comfortable large room, serviceable bathroom, close to the airport. The staff was very friendly and helpful. The heater was only a little too loud.
The lighting is inadequate, especially when both of us wanted to read in bed.
WiFi free and eazy.
Breakfast all carb - but there is a restaurant across the street.
Inexpensive

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Brookpark - Cleveland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Brookpark - Cleveland Airport

Address: 16330 Snow Rd, Brook Park, OH 44142
Phone Number:
Location: United States > Ohio > Brook Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookpark - Cleveland Airport 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Brookpark/Cleveland Hopkins Airport hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brookpark, OH and Stay Smart at the Holiday Inn Express hotel while attending the following IX Center events: World Alpaca Owners & Breeders Association National Conference June 3-7National Sports Collectors Convention July 29-August 2Cleveland Women's Show September 11-13RV Bargain Expo September 11-13Famous Tri State ExpoSeptember 15-16Ohio Accounting ShowSeptember 23-24Midwest Marketing ShowOctober 7-8Oktoberfest October 23-25Fabulous Food Show November 13-15By Hand Fine Arts Show November 13-15Cleveland Christmas Connections November 20-22 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Expedia, Travelocity, Agoda, Hotels.com, Orbitz, TripOnline SA and Tingo so you can book your Holiday Inn Express Brookpark - Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Brookpark - Cleveland Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.