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“Some Issues” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   117 Commerce Lane, Bluffton, OH 45817   |  
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Ranked #1 of 1 Hotels in Bluffton
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Some Issues”
3 of 5 stars Reviewed 6 days ago NEW

Staff was good, friendly and prompt and the oom was clean and neat, but the internet was iffie and TV cable/HBO was intermittent, lost HBO in middle of show and could not gt it back, wasn't automatic, had to call front desk to have it turned on! Breakfast scrambled eggs were horrible, dry, powdery, sausage links were dry and uneatable. Doubtful I'd stay there again, and we are Comfort Suites members.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    26
    7
    7
    2
    1
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17
10
Solo
0
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Garland, Texas
Top Contributor
272 reviews 272 reviews
139 hotel reviews
Reviews in 92 cities Reviews in 92 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 7, 2014

WOW!! Best Hotel in the LIMA Findlay Ohio area! Worth the drive to stay here!! Better Rates and cleaner rooms! Internet was Great! Lot's of T.V. Channels! Nice rooms ! Excellent place to stay! Also Elaina was super! She knew the area very well! And all her suggestions were awesome!

Room Tip: If you get lucky and Elaina is there your stay will be GREAT!
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  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
2 of 5 stars Reviewed September 13, 2014

Pillows too small. Cleaning staff forgot to clean the room one night. I called front desk to let them know. Ironically, the next day I did not hear my alarm only to find out that the radio was switched to AM and the volume turned down. Not sure if the cleaning lady was vindictive, but I found that rather ironic. Carpet underneath the heating/air unit was wet as well.

Didn't want to try the breakfast based on what I saw. If visiting bluffton, stay in. Lima or Findlay, please.

Stayed September 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 27, 2014

Room was nice but the eggs at breakfast looked like vomit and was inedible other than that it was a nice place for the price. They need to figure out how to cook the powdered eggs Cuz I'm pretty sure they are not suppose to look like grits or be runny like vomit. But I would stay again as that was the only bad part of the place.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

We always stay in this property whenever we travel in this area from Canada. Excellent services and very clean rooms. Staff is very friendly, professional and helpful, alwat s feel like home.....
Location is very conveinint if travelining on I-75.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 2, 2014 via mobile

Stayed July 1 on recommendation from a family member. We won't stay here again. The place has potential, but poor attention to detail gives it a thumbs down. Next time we will stick with Hampton Inn or Holiday Inn Express, the names we trust. Better management, employee training, and attention to detail should not allow these annoying things to deter guests.
1. Bedspreads looked like someone had been sitting on them.
2. Toilet seat up in the bathroom.
3. Dead bug on bathroom floor.
4. Inadequate space and temperature control in the fitness room. It is a small room with a decent but noisy treadmill and an exercise bike. The TV remote was barely responsive and seemed to quit working altogether. I ended up not viewing anything and couldn't get the TV to turn off. The fitness room has no AC. Very tough to do a decent workout in a hot room.
5. Killed a large spider in the bathroom after coming back into the room to shower after my workout.
6. Window curtain would not close fully. Used a safety pin to hold it shut.
7. The shower head had a weak spray and had a steady stream leaking down from it.
8. The coffee maker was three fourths full of water.
9. The front desk person in the morning was also preparing and attending breakfast.
10. Hot food was not available when we arrived at 7am for breakfast. The girl at the front desk said she was coming there next. It was 5-10 minutes before the hot food was replenished.
11. The coffee cup lids were too small for the cups. One guest mentioned this to us and another guest went to her vehicle and brought in her travel mug after she could not get the lid on the cup.
12. The juice machine at breakfadt was out of order.
13. When we went to the front desk to turn in our room keys, the attendant was still busy in the breakfast area. There really is no need to check out per se, but I do not ever recall walking out of a hotel without being asked how I enjoyed my stay.

I would encourage management to pay attention to these little things that can be easily remedied to help make the stay for your guests much more satisfactory.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atwanta15, General Manager at Comfort Inn, responded to this review, July 4, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I have gone through all points and I assure you that we will try to improve on all the points that you mentioned .

Just to update you that we do have AC in Fitness room and the juice machine was fixed next day. Had the shower issue brought to our notice during stay we would have changed the room.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Omark
GM
Comfort Inn- Bluffton
4193586000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Ohio
Top Contributor
276 reviews 276 reviews
276 hotel reviews
Reviews in 213 cities Reviews in 213 cities
220 helpful votes 220 helpful votes
5 of 5 stars Reviewed July 1, 2014

I have stayed in a lot of Comfort Inns and this is in the top 3 of the best ...its very impressive for a Comfort Inn..I arrived early afternoon for a 10 hour stay big parking lot with plenty of room to get a semi into..lady at check in was very helpful and friendly room was top notch ..clean, well lit,and the mattress was great, bathroom clean AC was quiet and worked well...checked out shortly after midnight lady made a fresh pot of coffee for me...everything here was perfect including the price if Im back in the area I will stay again...you cant go wrong staying here......

Room Tip: top floor was nice and quiet
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atwanta15, General Manager at Comfort Inn, responded to this review, July 4, 2014
Dear Guest

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

GM
Comfort Inn- Bluffton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 117 Commerce Lane, Bluffton, OH 45817
Phone Number:
Location: United States > Ohio > Bluffton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bluffton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Inn Bluffton, Ohio
Bluffton Comfort Inn

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