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“Decent location, but needs renovating” 3 of 5 stars
Review of Embassy Suites Hotel Cincinnati Northeast (Blue Ash)

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Embassy Suites Hotel Cincinnati Northeast (Blue Ash)
3.0 of 5 Hotel   |   4554 Lake Forest Drive, Blue Ash, OH 45242   |  
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Ranked #7 of 18 Hotels in Blue Ash
GreenLeadersSilver level
Boston
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Decent location, but needs renovating”
3 of 5 stars Reviewed January 22, 2013

I stayed here for a recent business trip. It is very convenienly located to GE and P&G. There are also a couple of restaurants around the hotel. I like Panera bread and there is one right down the street. The hotel has the typical embassy suites set up; living room up front and bedroom in the back. The room has a fridge and microwave. The location was convenient to where I was going, the price was a little high for the quality of the rooms. They are looking a little worn. Since I was traveling on business the wifi was important to me and I had a lot of problems with it. The coverage was sketchy at best. I have an ipad too, so I would walk around the room to get the connection back only to have it drop soon after. I did ask the front desk about internet problems and they said there were no issues. The gym is nice. Good amount of equipment. Machines have individual tv's, so you can easily keep yourself entertained when working out. The service at the hotel was not great. I asked the front desk to see if they had a spare charger and they said they would check and let me know. Noone called me, so I had to follow-up the next morning. I also asked about newspapers. They do not deliver them to the room, so you have to hunt them down. When I went to the front desk to ask for one, the lady at the desk said they were all out but said that I could check in the restaurant or on each of the floors to see if there were any extra's laying around. I love the fact that she said that I could wander around trying to find one versus asking for a member of her staff to help. To end on a positive, the breakfast was nice. There was a lot to choose from.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, January 25, 2013
Dear Valued Guest:

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay here. We will take your comments under consideration as we continually work to improve our guest experience. The condition of our suites is very important to us as we aim to provide guests with the best accommodations and service. The issue with the internet has been addressed and we are very sorry this led to uncomfortable stay at our hotel. In efforts toward working on becoming a more Green Company, Hilton Hotels has discontinued USA newspaper delivery to suites and has moved to accessing the newspaper on line. We hope you will give us another opportunity to welcome you in the future.

Sincerely,
Tony Torbati
General Manager
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351 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Brunswick, OHIO
Top Contributor
65 reviews 65 reviews
9 hotel reviews
Reviews in 43 cities Reviews in 43 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

I gave them an average rating for 2 reasons: 1. No water, snacks in room upon arrival. However, quickly corrected. 2. The sheets on my bed had a few holes in them. Did not notice until the morning so I did not report it. I will find a different Hilton property when I return to the area, which is often. This was my first visit to this property.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, January 14, 2013
Dear Valued Guest:
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your first stay with us.. The condition of our suites is very important to us as we aim to provide our guests with the best accommodations and service. The issue with the late delivery of your Hilton Honors amenities and the bed sheets has been addressed with our staff. We hope you will consider staying with us in the future.
Sincerely,
The General Manager
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Highland, Michigan
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed in Embassy Suites Blue Ash for a weekend hockey tournament. Everyone had a great time in this hotel. Very lively place with a lot of partying, but still we were able to sleep with our bed being back away from the atrium. Loved the reception in the evening, and the great breakfast in the morning. The room was very clean and the bed very comfortable. Would stay there again if ever in the area.

Room Tip: I was able to request a ground floor, and loved it.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, January 2, 2013
Dear Valued Guest:

We are happy that you have enjoyed our facility and of course the amenities that we offered. We look forward to your future trips to our hotel.

Sincerely,
Tony Torbati
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Fredericksburg, Virginia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 23, 2012 via mobile

We stayed at this Embassy Suites while traveling to TN. The staff was very friendly and helpful throughout our stay. The managers reception was a nice bonus. The breakfast was great - lots of choices. The only drawback was the hotel is in a business park so there was not a lot of restaurants in the immediate area. Overall, a good stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, December 24, 2012
Dear Valued Guest:

We are very grateful that you have chosen our hotel and have enjoyed our great amenities that we offer. We are very sorry that you did not get an opportunity to visit the great Restaurants that we have within 2 to 3 miles radius. We look forward to serve you on your future trips to our hotel.

Sincerely,
Tony Torbati
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Ho Chi Minh City, Vietnam
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 21, 2012

This has to be one of the originals. The rooms are showing their age, with several maintenance issues. But still a wonderful value with the breakfast and happy hour included in the two room suites. Also indoor pool and free drinks make at a great place for a staycation! The staff have treated me wonderful and I can't wait to stay again! The staff seem to be pretty great, I noticed some of the same staff here from three years ago when I stayed. The professionalism of the people make the maintenance issues a non-issue.

Room Tip: Families with kids should stay on ground floor for easy access to the pool!
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, December 24, 2012
Dear Valued Guest:

We are pleased to hear that you have enjoyed our amenities and have made a notice of the professionalism of the staff and their longevity with us. I am pleased to inform you that we are scheduled for a full renovation in very near future and our hotel then will be fully upgraded. We look forward to your future trip to the area and our hotel.

Sincerely,
Tony Torbati
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 18, 2012 via mobile

The rooms here need work. Furnishings are really dated, mattress was dirty and covered in stains, no HDTVs. Interior of hotel is similar to a putt putt course with faux boulders and streams running through the middle. Staff were good. I probably wont stay here again unless its renovated.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, December 19, 2012
Dear Valued Guest:

We appreciate the opportunity to have served you and we are very sorry that did not meet your expectations. We are pleased to inform you that our hotel is scheduled for full renovation in near future that most everything that you have mentioned will be addressed and updated. We are happy to hear that our staff was friendly and provided you exceptional service. We do hope you give us another opportunity to serve you in the future.

Sincerely,
Tony Torbati
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Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 10, 2012

We recently stayed here during a weekend anniversary celebration. Check-in was extremely quick. The rooms (like many previous posts have stated) truly do need an upgrade, but we tried our hardest to overlook that.

At first, I was scared that we were not going to get any sleep because there was a huge group of children and families staying there due to a hockey tournament in the area. However, after about 9 o'clock the hotel became very quiet and we were able to get a decent night's sleep.

My husband and I were very impressed with the Manager's Cocktail Hour. The two bartenders who were working were very polite and hard-working. The snacks were great, too! Breakfast in the morning was outstanding! We got there early to beat the rush and it was well worth it.

If you don't mind dated decor and non HD televisions, this hotel is a great value. I hope that it can get remodeled soon because the staff here is great!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyGMBlueAsh, General Manager at Embassy Suites Hotel Cincinnati Northeast (Blue Ash), responded to this review, December 11, 2012
Dear Valued Guest:

We are delighted that you have enjoyed your stay with us and very appreciative of your positive comments. I am pleased to inform you that we are scheduled for full renovation in near future. We look forward to serve you on your future trips to the area.

Sincerely,
Tony Torbati
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Cincinnati Northeast (Blue Ash)

Address: 4554 Lake Forest Drive, Blue Ash, OH 45242
Phone Number:
Location: United States > Ohio > Blue Ash
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Blue Ash
#5 Business Hotel in Blue Ash
#6 Family Hotel in Blue Ash
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Hotel Cincinnati Northeast (Blue Ash) 3*
Official Description (provided by the hotel):
The Embassy Suites Cincinnati - Northeast (Blue Ash) hotel near downtown Cincinnati provides spacious two-room suite accommodations with all the comforts of home. Whether traveling on business or leisure, the hotel has a wide variety of services and amenities designed to fit your needs. Each suite features a private bedroom, separate living room, dining/work table, two televisions, two telephones, Internet access, refrigerator, microwave, wet bar, and coffee maker. Guests also have access to an indoor pool, on-site fitness center, and business center. The hotel offers complimentary full cooked-to-order breakfast in the morning and drinks and light snacks at the Complimentary Evening Reception. Guests are also invited to dine-in for lunch or dinner at Cascades Restaurant located in the hotel's open atrium. Room Service is also available to guests. Stay at the Embassy Suites Blue Ash hotel and enjoy the convenience of being located near many local area attractions such as Kings Island Amusement Park, Cincinnati Zoo, the Great American Ballpark, and more! ... more   less 
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Also Known As:
Embassy Suites Blue Ash
Embassy Suites Cincinnati
Cincinnati Embassy Suites
Embassy Suites Hotel Cincinnati Northeast (Blue Ash) Ohio

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