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“No Problems & Very Nice Staff” 4 of 5 stars
Review of Crowne Plaza Hotel Cincinnati Blue Ash

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Crowne Plaza Hotel Cincinnati Blue Ash
3.5 of 5 Hotel   |   5901 Pfeiffer Rd, Blue Ash, OH 45242   |  
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Ranked #11 of 18 Hotels in Blue Ash
Columbus, Ohio
Top Contributor
108 reviews 108 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
88 helpful votes 88 helpful votes
“No Problems & Very Nice Staff”
4 of 5 stars Reviewed March 9, 2013

I stayed in a king room (four pillows) with sofa bed at the end of the hall on the top floor. The room was clean (although there was a small piece of baseboard tile missing in the bathroom), and everything worked. There was an outlet at the base of the bedside and desk lamps. I enjoy tea, so I'm in the habit of running a couple of cups of plain water through the coffeemaker first. After that, there was no coffee taste, so I doubt the coffeemaker was very dirty to start with. Toiletries supplied were shampoo, conditioner, lotion, and 2 small bars of soap. The shower curtain was plenty long enough. I was here for a conference, and had one breakfast in the dining area and one in a private dining area for our group. Each featured hot scrambled eggs, bacon & sausage, French toast & warm syrup, tasty muffins. There were some cold cereals and I think I remember some sort of potato dish & perhaps gravy. Oatmeal was available in the dining area. Lunch was the sandwich & soup & salad buffet in the main dining area--not much choice but cost less than $10 (even less if you only have soup & salad). Dinner was a buffet for our group both nights, so I can't comment on the dining room, but our buffets were excellent, except for dessert. The peach cobbler was very good, but the carrot and chocolate cakes were a little dry. The bar is separate from the dining area, opens at 5, and serves dinner. The pool area is very attractive. My only complaint is that some of the stairwells were dirty.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, March 15, 2013
Thank you for your recent comments about your stay at the Crowne Plaza Blue Ash with the Daylily convention. These comments will be passed along to the staff for review. Also, thank you for bringing to my attention the condition of the stairways. All the best-Danny Hill, General Manager
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176 reviews from our community

Traveler rating
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    57
    37
    21
    13
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47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Blue Ash, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2013

I am a weekly business traveler and have stayed in several hotels in the Blue Ash area. This ranks in the bottom quarter of those hotels. I have been forced to stay here by our clients at least 7 times and have never had a good experience. It is dirty, dated, noisy and has the worst Wi-Fi in the area. When I explained that the Cincinnati Bell Wi-Fi often disconnects and is slow they stated that they did not understand why I was having that problem. This occurs every time I stay there.

Other than two of the many front desk staff, and the restaurant staff, the employees do not care whether or not you have a good experience. The $10.99 breakfast buffet is often cold or dried out so it is overpriced.

There is a hotel on every corner of this city and they are priced comparably. Stay anywhere else.

Room Tip: Stay on the side away from the atrium.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, March 15, 2013
Dear Jason C. Please accept my apologizes for your recent experiences at the Crowne Plaza Blue Ash. If you have an occasion ro come back to the area, I would be glad to offer you a complimentary one night stay including breakfast. Please contact me personally and I will make the arrangements - Danny Hill, General Manager
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 18, 2013 via mobile

My husband and I decided to stay at this blue ash crown plaza because we have stayed there before and enjoyed ourselves. We stayed in the bridal suite which was a extra $70 on the romance special that they were running through the month of February. The room was pretty much clean but really needs to be updated with carpet and paint considering the ceiling had stains. I went to make coffee and realized i might wanna clean it. The washcloth i used was filthy afterwards. The whirlpool in the room was huge. Excited I filled the tub and found out that it didnt work, thinking that maybe I couldn't find the button we called the front desk. They came up and found the button which wasn't the button. I filled the tub up again and pushed the button and it still didnt work. Called the front desk again and they sent the maintenance man up AGAIN. He tried to reset it but that didnt work. Finally after they went and found the fuse box it worked. At this time it was 11:00 p.m. the night was pretty much over. So we got up early to have breakfast and were welcomed to a cold breakfast buffet, the ticket said hot buffet. The eggs were cold along with the potatoes, waffles and sausage. The chef was nice enough to make me an omelette and brought hot potatoes from the back. After experiencing these things my Valentine's day was pretty much ruined. I talked to the operations manager and she offered $40 off. Im thankful but really with all of these issues you think they would do more to make you rethink about returning to this property because I WILL NOT RETURN. They pretty much jus brushed the situation off especially about the food and the cleanliness. I shouldn't have to clean anything when Im paying my hard earned money to stay at your establishment.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, February 25, 2013
Thank you for taking the time to let me know of your unfortunate experiences at the Crowne Plaza Blue Ash. We are taking measures to make sure that similar situations to those you experienced do not happen again. Danny Hill - General Manager
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Cincinnati, Ohio
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 17, 2013

This hotel is right off the freeway, so it isn't exactly scenic, but it is right in the main Blue Ash area so it is conveniently located to a lot of great restaurants and the mall and shopping area in Kenwood. Our room, king bed with a sofa, was spacious, and comfortable, and it was really surprisingly quiet. Kudos to the shower with great water pressure and plenty of hot water - that was very much appeciated.

There were a few things about the room that could use updating. The window was rather drafty, so when the heat kicked off, it got a little chilly quickly, so we ended up keeping the thermostat little higher than we would have otherwise. The in room coffee pot worked well, but the lid to the water chamber was slightly warped from heat/steam, and the hinge was broken. The toilet had a poor quality plastic-y lid that would give way a bit if you sat on the closed lid, and the flushing mechanism was extremely loud and rough to use (kind of like flushing an airplane toilet, but not nearly as successful). The shower curtain was hung very high (because the room had wonderfully high ceilings), but as a result the liner barely lapped the edge of the tub, so it was hard to keep it in the tub (and avoid getting water on the floor). For the size of the king size bed, I would have preferred more and/or better pillows. And, as with many hotels, there simply were not enough accessible outlets in the room for people with cell phones, lap tops and other techno devices in need of recharging at night.

We had a weekend package that included the full breakfast buffet in the restaurant. Better to eat earlier in the breakfast hours than later, as some of hte food was not as hot later in the morning. I think they use powdered scrambled eggs, which were adequate, but better when served up to temperatuure. The fruit was quite fresh and flavorful, not an easy feat for February! The wait staff in the restaurant was attentive and quite friendly.

The hotel bar was nice enough and seemed decenlty populated with locals during a local college basketball game. Very collegial atmosphere.

All in all, this hotel provided a nice, relaxing place to get away for a couple of nights at a reasonable price (with the package) and enjoy the local restaurants and activiities.

Room Tip: There are inner rooms that have windows that overlook the inner atrium where the restaurant and pool...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, February 25, 2013
Thank you for taking the time to share your comments. We take these suggestions very seriously and use them to make the hotel a better place for our guests. Hope to see you again soon. Danny Hill-General Manager
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Mogadore, Ohio
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 30 cities Reviews in 30 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 13, 2012

They've got the High Definition Televisions but not the high definition package. When you travel the TV is quite often your main source of entertainment.
The staff was friendly and accomodating. Getting in and out of the hotel is no big deal. There is a light. Close to the interstate so getting to where one needs to go is easliy accomplished.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, November 19, 2012
Thank you for your recent comments about your stay at the Crowne Plaza Cincinnati Blue Ash. Our building is currently being wired so we can provide a High Definition signal for our flat screen TVs. Thank you again, Danny Hill - General Manager
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Columbus, Ohio
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 12, 2012 via mobile

The location.of this.hotel.is right off the freeway. When.checking in that they have a that they have an elevator because i because it is at the back so you bette to carry your luggag up the up the stairs. So it's best to drive your car to reach the to reach the nearest stairwell. smelled like bac smelled like backed up sewage. ran all night lon we called maintenance but they came.the night before we.checked out. My.coworkers.found roaches in their room. Walls.in the rooms.are.very thin!!!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, November 19, 2012
Thank you for your recents comments about your stay at the Crowne Plaza Cincinnati Blue Ash. We will try to make improvements to make your stay more enjoyable if ou come back to the Crowne. Thank you again - Danny Hill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
121 reviews 121 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 11, 2012

This hotel is conveniently located right on a major highway with a # of restaurants in a 5-10min drive. The rooms are very comfortable. The staff is very helpful. If you are a Crowne Plaza reward member, you can request other amenities on the website when you make the reservation. I've stayed here for business several times over the last 9 months and each time is same wrt to staff helpfulness and quality of the room. I have NOT eaten in the restaurant, but we do enjoy the bar. There are just too many other restaurants close by with much variety.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review, November 19, 2012
Thank you for your comments about your recent stay at the Crowne Plaza Cincinnati Blue Ash. I have passed your comments along to our staff and they are grateful that you noticed the service. Danny Hill-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Cincinnati Blue Ash

Address: 5901 Pfeiffer Rd, Blue Ash, OH 45242
Phone Number:
Location: United States > Ohio > Blue Ash
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 18 Hotels in Blue Ash
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Cincinnati Blue Ash 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Quality and convenience found at Cincinnati, Ohio hotel! The best of Cincinnati awaits you at the newly renovated Crowne Plaza Cincinnati - Blue Ash, winner of Intercontinental Hotels Group's Renovation of the Year award. While lodging in our Cincinnati hotel rooms, you can enjoy close proximity to many local attractions such as the Reds' Great American Ball Park, the NFL Bengals' Paul Brown Stadium, Kings Island and Beach Water Park. Immerse yourself in the rich history of the area with a tour of the National Underground Railroad Freedom Center, or experience Cincinnati culture with a trip to Newport on the Levee. Our Cincinnati, Ohio hotel is minutes away from Ethicon, Toyota, Procter & Gamble, Siemens, Fifth Third Bank, Cincinnati Eye Institute, Coca Cola and other major corporations in Blue Ash. Our hotel can meet your business and meeting needs with free high-speed, wireless Internet access, a 24-hour business center and more than 12,000 square feet of meeting space with audio/visual equipment. You can have all your needs met at our Cincinnati hotel with amenities that include the Town Square Atrium Restaurant, a lobby lounge, an indoor pool with sky lights, a poolside lounge and a 24-hour fitness center. Our Crowne Plaza Cincinnati - Blue Ash staff look forward to serving you. Book your Cincinnati hotel reservations now and enjoy our excellent hotel deals and rates. ... more   less 
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Also Known As:
Crowne Plaza Cincinnati
Cincinnati Crowne Plaza
Crowne Plaza Hotel Cincinnati Blue Ash Ohio

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