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Holiday Inn Express & Suites: Traveler Reviews

2.5 of 5
4660 Creek Road, Blue Ash, OH 45242
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Holiday Inn Express & Suites
Ranked #16 of 18 hotels in Blue Ash
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30 reviews from our community

    Trip type
Traveler rating
    5
    14
    5
    2
    4
Date Rating
Louisville, Kentucky
2 reviews
“housekeeping and ADA”
2 of 5 stars Reviewed October 1, 2012

My sister and I stayed at this hotel for two nights. The room was clean when we arrived. The next day we went out to spend the day shopping. We arrived back at the hotel after 8pm. We were very upset when we entered our room. The beds were unmade, trash was not emptied and the bathroom had not been cleaned ( a pile of wet towels remained on the floor). The person at the front desk offered concessions for this "oversight." However, we would have preferred to have had a clean room.

In addition, we requested a room for people w/disabilities. It is good thing that my disabilty allows for mobilty w/out the use of a wheelchair b/c if I was in a chair I would not have been able to bathe/shower. The bathroom had a tub which is impossibe to get in if you are in a wheelchair. The tub enclousure did not have any grab bars which made it unsafe for me. I doubt this is what the ADA means by accessible.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Randi N about Holiday Inn Express & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel P, General Manager at Holiday Inn Express & Suites, responded to this review
October 31, 2012
Randi N

First off I want to start off with thanking you for staying at our Hotel. We do appreciate your business and try our best to meet all standards for IHG branding and to satisfy all our guest no matter the issue. That also being said I specifically do remember you situation because I was the one that handled it.

Regarding the ADA standards we do meet all criteria with ADA and we are very proud of that. If something is not to your specific liking we will do whatever we can specifically to accommodate your needs. We also do have 2 specific types of handicap room, one with a roll in shower and one without. Please just make sure you specify next visit.

One thing i want to remind people is that unfortunately our housekeeping is only in the hotel from morning till afternoon so if you have a DND sign on your door and leave the room later in the afternoon most likely you will not get service because our housekeeper would be gone for the day. That being said Randi N we did give comp you a new room for your inconvenience and let you keep your old room so you and your sister could sleep in separate rooms.

Like I said no matter the issue we do try to take care of all issues I was happy to help you on this specific issue and I hope you do come back an give us another chance.

Thank you so much for staying with us and please give us another chance if you are in the area.

Thank You,

Daniel P

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe
1 review
“Save your MONEY!!!!”
1 of 5 stars Reviewed July 30, 2012

The (female) front desk attendant had the worst attitude, when I asked a simple question about the Blue Ash city. I can’t take anymore-bad customer service and refuse to waste my money. So, I will not stay at any Holiday Inn Hotel in any city, I will pay extra for good service. Finally, the entire night I was not comfortable in the room and they over charged use for NO reason! Save your money!

Room Tip: Stay in a clean hotel!
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask John A about Holiday Inn Express & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review
August 14, 2012
Dear John A,

Thank you for posting a review of our property. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHG Care
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“Average Rating for Holiday Inn Express”
3 of 5 stars Reviewed February 20, 2012

While the room was as clean and comfortable as expected, the breakfast/service was unusual for Holiday Inn Express. Breakfast was lacking several items (boiled eggs, regular oatmeal, coffee was empty, and the help was not interested in accommodating guests.)
Unusual but needed to be noted.

Room Tip: King room is spacious.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask blazensammy about Holiday Inn Express & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review
February 21, 2012
Thank you for your stay with us. We strive to make sure each and every guest has a stress free and comfortable stay. I noted your issues with the...
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Parker, Colorado
Top Contributor
138 reviews 138 reviews
124 hotel reviews
Reviews in 109 cities Reviews in 109 cities
148 helpful votes 148 helpful votes
“Close location newer hotel”
4 of 5 stars Reviewed February 19, 2012

We stayed here with hotwire for $53 before fees. Tis was on a safe industrial park. Very comfy beds. The room was good size with a couch and desk with chair. A good size fridge and microwave. Bathroom was ok.breakfSt area was very small. Get up early to avoid all the kids (we were on the weekend) good gluten free items of yoplait yogurt bananas and I st oatmeal. Coffee was awful at the desk the. Est bet is to strongly Brew your in room coffee . There was good free wifi. Free computer in the lobby. Lots of outlets and lights in the room.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ackart about Holiday Inn Express & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review
February 21, 2012
Thank you for your review. Your feedback is greatly appreciated. We strive to offer a great product with great value at the same time. The couch and desk you mentioned was part of our recently completed rennovations thank you for the compliments! Hopefully we will see you again soon!
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Tampa, Florida
1 review
3 helpful votes 3 helpful votes
“Great Place!”
5 of 5 stars Reviewed September 29, 2011

The Holiday Inn Express in Blue Ash, OH is a great place to stay! My room was very clean, the king size bed was very comfortable. The Customer Service was outstanding, the price was right and the continental breakfast was a plus. I stay at this hotel every time I come in town.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Sheila M about Holiday Inn Express & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review
February 9, 2012
Thank you for your great comments. Our hotel strives to make each and every stay a hassle free and peaceful one. Please keep us in mind the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Also Known As:
Holiday Inn Express Hotel Blue Ash
Holiday Inn Express And Suites
Holiday Inn Blue Ash
Blue Ash Holiday Inn
Holiday Inn Express & Suites Blue Ash, Ohio
Address: 4660 Creek Road, Blue Ash, OH 45242
Phone Number:
Region: United States > Ohio > Blue Ash
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 hotels in Blue Ash
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Blue Ash is a northern Cincinnati area hotel located in the heart of the Blue Ash business district. Our hotel is 100% non-smoking.Begin your day with our free hot breakfast buffet, which now features new items such as scrambled eggs, sausage or bacon, biscuits with gravy, fresh fruit, breakfast breads and our signature cinnamon rolls, just to name a few favorites. All guest rooms offer free high-speed wired & wireless Internet access, refrigerator, microwave, iron/board and in-room coffee makers for your convenience. Nearby businesses include: Toyota, P & G, Ethicon Endo, IBM, GE, Kroger, Miami Systems and many more. Our guests enjoy our indoor heated pool and 24-hour fitness center. Local attractions nearby include Kings Island, Beach Water Park, Cincinnati Zoo, Newport Aquarium, University of Cincinnati, and Xavier University. Our hotel is just a short drive to downtown Cincinnati, the Great American Ball Park, home of the Cincinnati Reds and Cincinnati Reds Hall of Fame Museum, as well as Paul Brown Stadium, home of the Cincinnati Bengals. You may be interested in visiting some of the local events near the hotel, such as the Taste of Blue Ash, Macy's Music Festival, and WEBN Fireworks. No matter what your travel needs, we look forward to having you as our guests at the Holiday Inn Express Blue Ash. ... more   less 
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