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“Save your MONEY!!!!” 1 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Hotel   |   4660 Creek Road, Blue Ash, OH 45242   |  
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Ranked #8 of 18 Hotels in Blue Ash
Santa Fe
1 review
“Save your MONEY!!!!”
1 of 5 stars Reviewed July 30, 2012

The (female) front desk attendant had the worst attitude, when I asked a simple question about the Blue Ash city. I can’t take anymore-bad customer service and refuse to waste my money. So, I will not stay at any Holiday Inn Hotel in any city, I will pay extra for good service. Finally, the entire night I was not comfortable in the room and they over charged use for NO reason! Save your money!

Room Tip: Stay in a clean hotel!
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, August 14, 2012
Dear John A,

Thank you for posting a review of our property. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    15
    23
    9
    3
    4
See reviews for
22
8
2
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 20, 2012

While the room was as clean and comfortable as expected, the breakfast/service was unusual for Holiday Inn Express. Breakfast was lacking several items (boiled eggs, regular oatmeal, coffee was empty, and the help was not interested in accommodating guests.)
Unusual but needed to be noted.

Room Tip: King room is spacious.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 21, 2012
Thank you for your stay with us. We strive to make sure each and every guest has a stress free and comfortable stay. I noted your issues with the breakfast, Breakfast is normally from 6 to 930 every morning. We try to keep a few items out a little later to accommodate everyone. I will talk to the staff and make sure all items are kept fresh and available for all guests.
Again thank you for your business. The whole staff is looking forward to seeing you again!
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Parker, Colorado
Top Contributor
203 reviews 203 reviews
153 hotel reviews
Reviews in 143 cities Reviews in 143 cities
248 helpful votes 248 helpful votes
4 of 5 stars Reviewed February 19, 2012

We stayed here with hotwire for $53 before fees. Tis was on a safe industrial park. Very comfy beds. The room was good size with a couch and desk with chair. A good size fridge and microwave. Bathroom was ok.breakfSt area was very small. Get up early to avoid all the kids (we were on the weekend) good gluten free items of yoplait yogurt bananas and I st oatmeal. Coffee was awful at the desk the. Est bet is to strongly Brew your in room coffee . There was good free wifi. Free computer in the lobby. Lots of outlets and lights in the room.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 21, 2012
Thank you for your review. Your feedback is greatly appreciated. We strive to offer a great product with great value at the same time. The couch and desk you mentioned was part of our recently completed rennovations thank you for the compliments! Hopefully we will see you again soon!
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Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2011

The Holiday Inn Express in Blue Ash, OH is a great place to stay! My room was very clean, the king size bed was very comfortable. The Customer Service was outstanding, the price was right and the continental breakfast was a plus. I stay at this hotel every time I come in town.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager3536, General Manager at Holiday Inn Express & Suites, responded to this review, February 9, 2012
Thank you for your great comments. Our hotel strives to make each and every stay a hassle free and peaceful one. Please keep us in mind the next time you are in the area.
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Rio Rancho, New Mexico
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2011

This is a very clean hotel with a good staff! I have stayed in several of the hotels in this area and this is one of the best. Clean rooms, flat screen TV's and good location!

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Fulton, Tennessee
Top Contributor
81 reviews 81 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 16, 2011

I stay at HIE Blue Ash about every other month when visiting my corporate office in Blue Ash. I have never been disappointed with my stay there and if you book online you can get a decent nightly rate.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
74 reviews 74 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed September 11, 2011

We stayed here for one night after visiting Kings Island for the day. One of the specific reasons for staying here was because I wanted to watch a program on HBO. I was told several hours prior to check in by the hotel front desk that HBO and Showtime was available. It was only after I checked in and was preparing to watch the program that I found out that HBO was not available.
Breakfast was okay and I felt that it was a nice and clean hotel. The walls are very thin it is very easy to hear the floors from upstairs. The staff was friendly and apologetic when they realized that they made a mistake when informing me that HBO was available.
Overall, I would stay here again if in the area.

Room Tip: Use top floor to prevent noise
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 4660 Creek Road, Blue Ash, OH 45242
Phone Number:
Location: United States > Ohio > Blue Ash
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Blue Ash
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Blue Ash is a northern Cincinnati area hotel located in the heart of the Blue Ash business district. Our hotel is 100% non-smoking.Begin your day with our free hot breakfast buffet, which now features new items such as scrambled eggs, sausage or bacon, biscuits with gravy, fresh fruit, breakfast breads and our signature cinnamon rolls, just to name a few favorites. All guest rooms offer free high-speed wired & wireless Internet access, refrigerator, microwave, iron/board and in-room coffee makers for your convenience. Nearby businesses include: Toyota, P & G, Ethicon Endo, IBM, GE, Kroger, Miami Systems and many more. Our guests enjoy our indoor heated pool and 24-hour fitness center. Local attractions nearby include Kings Island, Beach Water Park, Cincinnati Zoo, Newport Aquarium, University of Cincinnati, and Xavier University. Our hotel is just a short drive to downtown Cincinnati, the Great American Ball Park, home of the Cincinnati Reds and Cincinnati Reds Hall of Fame Museum, as well as Paul Brown Stadium, home of the Cincinnati Bengals. You may be interested in visiting some of the local events near the hotel, such as the Taste of Blue Ash, Macy's Music Festival, and WEBN Fireworks. No matter what your travel needs, we look forward to having you as our guests at the Holiday Inn Express Blue Ash. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Blue Ash
Holiday Inn Express And Suites
Holiday Inn Blue Ash
Blue Ash Holiday Inn
Holiday Inn Express & Suites Blue Ash, Ohio

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