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All 18 Blue Ash hotels

Extended Stay America - Cincinnati - Blue Ash - Reagan Highway: Traveler Reviews

2.0 of 5
4260 Hunt Road, Blue Ash, OH 45242
Hotel amenities
Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
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Ranked #4 of 18 hotels in Blue Ash
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21 reviews from our community

    Trip type
Traveler rating
    13
    4
    1
    1
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Date Rating
Minot, North Dakota
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Poor Experience handled well by all.”
3 of 5 stars Reviewed August 14, 2012

We booked this hotel using the price and the ratings on TripAdvisor. When we arrived around 730/8 we found that the room had not been cleaned at all. We tried to use the phones in the room, they didn't work. We called from a cell phone to the front desk. She took about 5 minutes to come to see the problem and then asked us to wait while she personally had to clean the room. She did a terrific job, by the way. The next morning we asked to speak to a manager, then we were informed he left us a gift certificate. I accepted the certificate and then left my contact information for the management. I called two additional times, no response. The time I got a response was when I went to the corporate website and left a message. Things have been resolved and it was an okay stay, but I do not think I could soundly recommend it.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kimberley M about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reagan Highway, responded to this review
August 16, 2012
Thank you for taking the time to make us aware of your experience at our hotel. Rest assured, providing for your total satisfaction and comfort, is our staff's primary duty. Hearing that we were unable to exceed your expectations, is truly disheartening and for that, I offer you my sincerest apology.

Our hotel is focused on exceptional customer service while following our policies & procedures carefully. As well, the housekeeping staff is kept to a very high standard, following a strict checklist for each room they service followed by an inspection from the property manager. Since we know that you have many lodging choices in our area, we strive to always do our best to go the extra mile however we are able. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed with each staff and management member the importance of responding to guest feedback in a timely, professional, and courteous manner as well as our standards for cleanliness.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of experience you had won't be repeated. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page, I am also happy to take your call personally . I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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San Diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Hotel - Great Value- Best Cincinnati Mexican food next door”
5 of 5 stars Reviewed August 10, 2012

Rooms and grounds were very well maintained. Staff was very cooperative and friendly. I've stayed in Cincinnati many times on business. This is one of the best values and locations in Cincinnati. Very quiet.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve A about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reagan Highway, responded to this review
August 13, 2012
Thank you for the glowing review you posted about our hotel. Our company strives to provide great customer service and a great room at a great...
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Heath, OH
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great for the price!”
4 of 5 stars Reviewed August 2, 2012

Stayed at this location recently as I won it on Priceline for $42 a night. Given the price, this place perfectly fit our needs. First of all, I agree with previous posters about some of the smells. The hallways smelled of a combination of moth balls (air freshener?) and old cooked food. However, the room did not smell, which is really all that mattered, I wasn't hanging out in the hallway. The room was great, if a little dated. Very clean, well stocked and all the appliances in the full kitchen worked fine. The full kitchen, sofa bed and extra large room was really nice to have on a 4 night stay with a small child. Didn't use the pool but it looked clean (if small). No elevators wasn't a problem for us, but I could see that it might be for the handicapped or elderly. This property is located in a nice Cinci suburb in a quiet location right off the Reagan highway. Perfectly located with about 15 minutes to downtown or to King's Island areas. Would definitely stay here again, especially for the price we got!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by tfalkenb18 for Blue Ash
Ask tfalkenb18 about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Cincinnati - Blue Ash - Reagan Highway, responded to this review
August 7, 2012
Extended Stay America Blue Ash off Reagan Hwy thanks you for your positive comments about your stay. The hotel staff works every day to offer value for our guests. We know you have choices on where you can stay, thank you for choosing Extended Stay America.
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Cincinnati, Ohio
1 review
“Disgusting, smelly and dirty!”
1 of 5 stars Reviewed July 22, 2012

We stayed here because we were on a budget and the cost was cheap. When we arrived the lobby was bright, clean and inviting, but then the receptionist gave us the keys to our room and told us to enter at the side. As soon as we entered the door on the sise, it stunk! Our room was no better. To top it off, the sheets were stained and there was a sopping wet spot in the carpet next to the bed. I told the receptionist and her response was "yeah, those rooms can smell". This was unacceptable, so we p caked up and left.
Bottom line.... The pictures are very misleading and you get what you pay for.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ohiotraveler60993 about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Cincinnati - Blue Ash - Reagan Highway, responded to this review
July 24, 2012
Thank you for your review of the Extended Stay America in Blue Ash, Ohio. I regret that we were not able to provide you with the same service similar to the other positive reviews below your posting. We pride ourselves on offering the best value in the area which includes a FRESH room. Your comments will be used as an example of how we failed and what we need to correct it so we can provide a better experience for all our guests. Thank you for staying with us and we hope that you will give us another chance.
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Charlotte, North Carolina
1 review
“Excellent value”
5 of 5 stars Reviewed July 17, 2012

I stayed there with my parents the weekend of July 14 - 15, 2012 while visiting my son. The room is "L" shaped with an alcove for the bed and a full kitchen. The kitchen and bath fixtures are a bit dated but in good condition. The bed and sofa bed slept just fine. It was clean, quiet, and the staff was polite and helpful. A very safe part of town (I lived in the area for 20 years) with easy access to both I-71 and I-75. You won't find a better value in Cincinnati, and I plan to stay there again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Steve D about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Cincinnati - Blue Ash - Reagan Highway, responded to this review
July 23, 2012
Steve,

Thank you for your review of the Extended Stay America - Blue Ash - Reagan Hwy. We are so pleased that you enjoyed you're stay with us and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Extended Stay America - Cincinnati - Blue Ash - Reagan Highway

Also Known As:
Extended Stay Blue Ash
Blue Ash Extended Stay
Extended Stay America - Cincinnati - Blue Ash - Reagan Highway Ohio
Address: 4260 Hunt Road, Blue Ash, OH 45242
Region: United States > Ohio > Blue Ash
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #4 of 18 hotels in Blue Ash
Price Range: $
Hotel Class:2 star (2*)
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